(Closed) concerned about my ring.. what should I do?

posted 5 years ago in Rings
Post # 3
5585 posts
Bee Keeper
  • Wedding: October 2013

@LadyPeace:  Ehhh I would not email again. I would call. You can be serious and demand answers w/o being rude. They really do need to explain themselves, IMO. Where did you get the ring from/where is it being fixed, if you don’t mind my asking?

Post # 4
3943 posts
Honey bee

i’d be on the phone everyday and demanding to speak with someone who can give me answers.

Post # 5
3063 posts
Sugar bee
  • Wedding: November 2012

You have every right to be a “bitch” in this situation. It is completely unacceptable how long you’ve had to wait and without any communication on their part! As if fixing a prong takes over a month! If I were in your shoes I would call and keep bugging them until they give you what you need and once you receive the ring I’d contact someone in charge there and complain about the customer service. And yes, the work may have been free – but the ring your fiance purchased from them certainly wasn’t.

Post # 7
2831 posts
Sugar bee
  • Wedding: May 2014

I would call and speak with a manager. That is unacceptable.


Post # 8
6216 posts
Bee Keeper
  • Wedding: August 2013 - The Liberty House

yeah, definitely call back and explain your time restriction. If they’re a small company it’s understandable that they are busy over the holidays but that doesn’t mean it should take that long

Post # 10
2106 posts
Buzzing bee
  • Wedding: September 2012

Call, don’t email and talk to however many people it takes to get the answers you need.

Don’t feel bad that you’re bothering them because it was free.  The cost of maintenance is built in to the cost of the ring.  You’ve already paid for a lifetime of repairs.  Not to mention a prong shouldn’t be bending at all.  Get the answers you need. 

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