Post # 1
My wedding is still 10+ months away. We booked our reception site in March, so we were quite ahead of the game, and there wasn’t a whole lot to do right away. Since then, I haven’t had a whole lot of communication with my reception venue (also the hotel where the guests will be staying), but now I am starting to get more into the details, so I’m starting to ask them more questions and get things organized.
My question for the hive is: while still 10 months out from my wedding, is it reasonable to expect responses from my venue coordinator within a week of sending emails with a handful of questions? I do not want to become a bridezilla, and our venue has an amazing reputation in the area so I am not worried per se, but I tend to get a little impatient when I have to send follow-up emails to make sure they haven’t forget about me. I know they have more of-the-moment concerns with events that are happening sooner, but isn’t a week ample time to get back to someone who is paying them a lot of money? Granted, I tend to be long-winded (as if you couldn’t tell, hehe), but I am also asking questions that I’m sure they get every day.
I’d love to hear your thoughts. If you think I’m showing bridezilla-esque symptoms, let me know! Or, if you feel like a week is more than reasonable and my venue needs to get on the ball, then I’ll stop feeling like a potential bridezilla and make sure they know I’m waiting for an answer
Post # 3
I don’t think a week is unreasonable at all. I’m also have a big thing about keeping in contact. I know that vendors can get pretty busy with the weddings that are coming up sooner rather than later, but it’s not exactly in the height of wedding season anymore.
I recently read something from a vendor’s point of view that might work for you. This coordinator was very popular, so he gave every bride a half hour appointment once a week where they could ask whatever questions they collected during the week. That way it was productive and there weren’t a million small phone calls in between. Maybe that’s something you can arrange with the venue coordinator?
Post # 4
i am nearly a year away from my date and my venue coordinator always responds to me within a day or two of my e-mails – and som of them are very lengthy! But when I met with him in person, I did make it a point to let him know that I am pretty neurotic about getting my e-mailed questions answered promptly because I have no coordinator and am trying to do everything on my own. I asked him if e-mail or phone was a better way of communicating with him in order to get quick/detailed responses. He said e-mail, so that is what I have been using. I think if you call your coordinator and ask if it would be better to ask him/her the questions over the phone or e-mail or fax in order to ensure timely response, maybe he/she will get the point? Also, once they tell you how to best contact them, they are more responsible for being "contact-able" 🙂 good luck!
Post # 5
I get worried too when they don’t respond right away. Like, right now I am waiting for a response to find out when my invitations will be started/completed, and its been a week! So do I email her again? I ordered in October, and never heard back from her then. And I emailed her last week because prior to ordering we had discussed them being done in november. All this being said – the last time she didn’t answer me was because there had been a tornado in her area and she had had to evacuate her home. Once everything got back to normal, she was right back on top of things. Also, my venue did the same thing last winter, but it was a month before I heard from them! So I emailed them a couple of times, finally getting a response from someone else (not my original planner), who told me that my planner no longer worked there, so they had been getting all her weddings together and contacting the couple to advise them and to assign them a new planner. So, both cases they had legit reasons. I know it is worrysome and sometimes annoying! But occasionally they do have lots going on – I am sure they will get back to you soon!
Post # 6
yeah, i am way too impatient waiting for email responses. if you don’t hear after a week, i say call until you get through (i don’t mean leave a zillion messages, just be persistent).
Post # 7
- Wedding: March 2008 - Riverside Hotel
I wonder if you have a similar problem that I do — my venue coordinator is awesome…on the phone! But her e-mail response time is, well, sketchy. I find that if I call (which I hate to do, personally: I always think e-mail is less likely to interrupt something, interfere, etc., whereas e-mail can be addressed at one’s convenience, etc., plus I myself don’t always have the time between classes to be on the phone), I will get my questions answered ASAP, but when I send an e-mail, which as I just said, I’d rather do, I sometimes wait forever without a response.
The funny thing she never mentions the e-mails, like "oh yeah, sorry I never got back to you about that," but she will call me back in no time flat or put me on hold so she can find out for me anything I need in a split second.
Maybe try to see if they are phone people at your venue?
Post # 8
Just a thought based on my experience… if your email is concise (bullet point questions and limit to one or two questions at a time) it tends to be easier to respond to quickly. So, try to edit and limit wordiness when sending questions. My venue coordinator tends to only respond to one question in an email, even if I ask two. So, I now only send one question at a time even if it means more emails, and it seems to be working out well. Also, I think finding out if phone is better for them is definitely a good idea.
Post # 9
Thanks, everyone, for your feedback! My coordinator has told me in the past that he’s better with phonecalls, but I just started a new job and it really hard for me to make personal calls between 9 and 5. I feel that even if email isn’t the easiest for him, he is the one who should be accomodating my needs, not vice versa. I don’t mean that to come across snobby — but ultimately, that’s what I’m paying him for!
EK, you made a great point — I do send emails in the form of bulleted points as it helps to separate things out so he knows how many answers I’m really looking for. I have been sending several questions per email, but at the rate he answers my questions, I am afraid that only asking one at a time will take forever to get answers!
Angel, I love the idea of having a 30 minute appointment every week to talk with my coordinator about whatever I need. Having a set time to talk would make it a lot easier for me to set aside that time during my lunch hour, rather than just calling and trying to track him down! I might bring that up. Thanks!
For now, I think what I need to do is follow up with a phonecall when I don’t hear back — I may continue to email questions because it helps me to be able to have a record of what I asked and when, but maybe I need to start emailing the questions so he can be informed of what I need beforehand, and then schedule a time to call him and get the answers. Thanks again for everyone’s help! I’m glad I’m not the only one dealing with this!