(Closed) Cricut Reviews: Thumbs up or down?

posted 7 years ago in DIY
Post # 3
Member
3344 posts
Sugar bee
  • Wedding: August 2010

I’ve never used a Cricut, but what I’m jonsing for is a Silhouette.  With the Silhouette you don’t need cartridges and can make your own designs on the computer.  They are coming out with a new model that’s supposed to be available in October.

Post # 4
Member
215 posts
Helper bee
  • Wedding: March 2012

I have a Cricut and I absolutely love it. However, if I could do it over I would have never bought a Cricut. There are so many die cut machines on the market now and the Cricut seems to be the crappiest. I didn’t do the proper research before buying mine. Please don’t make the same mistake I did. Do a Google search for die cut machines and see what you come up with. I’ve heard excellent things about the Silhouette. 

Post # 5
Member
3375 posts
Sugar bee
  • Wedding: October 2011

I loved making my pennant banners with the cricut and the birthday bash cartridge.

Post # 6
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

I love my Cricut, but only in conjunction with Sure Cuts A Lot on my laptop. My sister just bought a Cricut Expression and was planning to get SCAL and called me last night to say the program isn’t being sold anymore because of an ongoing lawsuit!!! For that fact, I would check out the Silhouette and save yourself from the expensive Cricut cartridges.

If you google search you can find a lot of reviews and comparisons between the two. There’s one big chart I’ll try to find for you….

Post # 8
Member
1099 posts
Bumble bee
  • Wedding: May 2012

If you are only planning on using it for wedding stuff, I would suggest finding a friend that has one. If you plan on using it for other things, I would suggest trying to hold off until at least Black Friday for one. I got my Cricut 12″ expression from Wal-mart then and only had to pay $198 for the $300 machine. It also came with two cartridges.

Now I am not saying for sure that Wal-mart will have them again this year for that cheap but I am sure some other store will.

Also, as for the cartridges, I buy mine off of Craigslist so I only end up paying at most $20 for up to $80 cartridges.

I will say that I LOVE my cricut. I had the smaller version(cricut create) but upgraded to the expression because of the great deal on them on black friday. However, I use mine for everything. Scrapbooking, organizational signs, signs for mine and FI’s small business, and I most recently used it to make a banner for my Future Sister-In-Law baby shower.

I definetly recommend it!

Post # 9
Member
682 posts
Busy bee
  • Wedding: November 2011

love my cricut + SCaL but since SCaL is no longer avaiable I would try looking at other options.

@bakerella: I think it was you who asked about DIY map people? I recommened Cricut + SCaL lol 

Post # 10
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

@shedayz: I just found out that sCal isn’t available anymore! I’m so happy I have a version, but sad I can’t share it with my sister. She’s looking at returning her Cricut in favour of a Silhouette now. The sCal/Cricut combo still has limitations I’m not thrilled with, but overall, it’s made my crafting life a million times better!

I finally found that comparison chart:

http://www.paperthreads.com/bonus/paperthreads_machine_compare_112008.html

Post # 11
Member
1077 posts
Bumble bee
  • Wedding: April 2011

I haven’t used the cricut.  I did, however, purchase a tiny X-acto and cut out about 80 El Capitan mountains out of heavy cardstock for the front of my programs.  It took weeks.  My vote is that the Cricut is worth the gamble.  

Post # 13
Member
1077 posts
Bumble bee
  • Wedding: April 2011

If my experience would be relevant to yours, I can say that my DIYs were totally “worth it” when I think of how much they let me focus my heart and mind on our big day.  In truth, even without the cricut, they probably cost more than hiring print shop since I still ended up buying a ton of stuff.  If I bought a cricut up front, I don’t know if I’d have cut out a hundred plus in punches and other specialty cutting items.  It would be easier to sell after the fact, though.  Have you looked for a used one from a just-married whose done w/ hers?

Post # 14
Member
1077 posts
Bumble bee
  • Wedding: April 2011

double

Post # 15
Member
1056 posts
Bumble bee
  • Wedding: May 2012

LOVE!!!  And I can help you get one for Creative Memories is selling the new one that you can ONLY purchase thru CM for now!!  Let me know if you’re interested.

Post # 16
Member
188 posts
Blushing bee
  • Wedding: April 2012

Terrible.  My Fiance bought me a cricut last Christmas and I have used it a handful of times.  Two weeks ago the rotating wheel broke so I called customer service.  They were on the phone with me for 30 minutes trying to restart it to see if that would fix it, but nothing happened.  Since it was still under warranty they said they were going to e-mail me a shipping label so I can send it back, and then once the received it, they would mail me a brand new one with a new warranty.  Sounds great I thought.  I mean some people just get lemons, you can’t help that.

Anyways, I waited about 30 minutes to receive said mailing label to my e-mail.  I have had to return other things from other companies and e-mailing a mailing label usually doesn’t take that long, but whatever, no biggie I thought I will call Provo Craft. (I wanted to drop off the package before work).  When I asked them if they sent the shipping label yet, they said it would take two days.  TWO DAYS? What the heck, that seems nuts.  But I waited, I gave them 4-5 days actually and nothing was sent to me, so I finally called them AGAIN, and what do you know? As soon as I got off the phone with them, I had the label in my inbox.  Never in my life would I have thought it would take that long to get a mailing label sent to me.  In the past when my IPod broke and it was still under warrenty by apple I would have an empty box at my door from DHL the next day, and a new IPod in my hand in a few days.  

I mailed back the cricut last tuesday, they received it on Friday.  On Friday I called and said I would like them to e-mail me the tracking number, and I was also curious when the new cricut would be mailed out.  She said maybe that day, but tuesday the latest and that I will receive the tracking number in my e-mail on Wednesday (yesterday).  Well, Wednesday came and went and I never got a tracking number so I called up Provo Craft yet again, thinking that they just forgot to email the tracking number.  I had to wait 10 minutes to get through to someone, then he put me on hold for another few minutes and then he came back to tell me that the warehouse is completely out of cricut expressions and they will have to send me a refurbished on.  To that I said no way, A. how can you be out of cricuts, when that is one of your main products? and B. My old cricut broke after using it maybe 5 times, I’m not getting a refurbished one sent to me just so it can break again.  I actually have a lot of things I wanted to get done with it for the wedding.  And I’m super annoyed that it is taking this long.

Anyways, I said I would like to speak to your supervisor, I understand it’s not your fault, but I want some answers.  He asked if I could hold, (and he warned me it would be a long wait) and I said no, I can not, I have used up my entire lunch break on the phone with you guys, so have your supervisor call me when he figures out what is going on.  This was at about 11am.

I never heard anything back, so at 6:30, I called again (because their call center closes at 7pm.) I, no joke, had to wait 13 minutes for someone to even pick up the phone.  She said I have to ask my supervisor (shocking), and came back to tell me that he has still not heard from the shipping department.  He also would not get on the phone with me.  Mind you, I was not some crazy lunatic who was screaming, I was at work so I had to stay calm, cool, and collected, even though I was at the end of my rope.  I also asked, if they knew they were out of cricuts, why did they not inform me of this earlier in the week?  Why didn’t someone call me?

At the end of the day, Provo Craft’s terrible customer service outweighs anything the Cricut can do.  Also, the amount of money you have to spend on cartridges and cutting mat’s is insane.  I don’t know if I will keep my cricut yet when I get a new one sent to me or try to sell it on ebay and get another machine.  I haven’t been that impressed with anything it has done, and I have only used it for small projects like making tags for our save the dates.  I was planning on using it to make a bunch of stuff but that is when it broke.  I have worked in customer service my entire life, and I have never experienced anything like Provo Craft.  I have read online that Provo Craft often tries to force it’s customer to take the refurbished models instead of new ones for the warranty replacements.  I just can’t stress enough how terrible their customer service is. If I had the choice to return it I would, and I would buy other of the other brands.

 

That was probably a long longer response then you were looking for, but I am still very annoyed with this all (as you can tell, lol)

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