Custom Moissy e ring – help

posted 6 months ago in Rings
Post # 18
91 posts
Worker bee

My ring was custom made. I spoke to a couple of places online, but ultimately chose to purchase the stone through MoCo, then have a local jeweller make the setting. 

This way if I damage my ring, need it checking, or anything else, I can just pop into the store rather than having to ship my ring across the world.

I also felt the process of being able to speak to the designer in person, visit the shop, see the ring in person, and being able to tweak the design at any point, was better than if I’d done the custom design process with an online vendor. 


Post # 20
91 posts
Worker bee

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@ solarflares   

We did check whether my jeweller would be happy working with moissanite. There’s no reason why they shouldn’t assuming they work with any stones softer than moissanite (sapphires/rubies/emeralds etc.).

I’d just make sure they are able to deliver the kind of design you are after. If they have a website or social media, you could look at their work, incuding any custom designs they’ve done before. I’d also check on policy regarding aftercare. My jeweller will check my ring for free and if the ring needs any maintainence from daily wear-and-tear they will do that for free too.

My Fiance provided them with ideas we liked for the design, with details about what we definitely wanted vs what was open to suggestion. 

They invited us in a couple of weeks later to see CADs for three preliminary designs. After we selected our preferred design, they made a wax model for us to approve the design before they started handcasting it.

8 weeks later the ring was ready. When I tried it on, I decided I wanted the band to be rounded. They were able to sort that our by the following day. 

I really liked the designer we worked with. Being able to talk in person was beneficial and I feel it minimised the opportunity for miscommunication. Overall it was a great experience and we’ll definitely be going back to them for our wedding bands. 


Post # 23
240 posts
Helper bee
  • Wedding: December 2021

View original reply
@ solarflares   That is a pretty large difference. The real question is

1) are both of those quotes in your budget? If not, don’t go into debt over some rings — don’t even continue to move forward with these other considerations (rings can wait until money has been saved and it won’t hurt you financially!);

2) what is the policy from each company on what they will do if you are not satisfied with the result? What do they do to ensure confidence that you will be happy… i.e., how many layers of approval are there before they actually make it… will both companies do CAD drawings, revisions, a wax or 3D printed model? 

3) when it comes down to customer experience — is saving $4285 going to be worth the risk of a bad customer service experience? Vice versa, is spending an additional $4285 worth peace of mind?



Just things to think about 

Post # 24
4697 posts
Honey bee
  • Wedding: September 2012

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@oatmilk   We followed the same procedure as 
View original reply
@oatmilk   (well, my husband did). He ordered a loose stone from MoCo and then worked with a local jeweler to design a custom setting. My ring is an unusual shape, so we went back to the jeweler for a custom wedding band when the time came.

We went with 6 prongs becuase I’m hard on my jewelry and because my mom’s diamond fell out of her 4-prong ring (and she lost it) and I didn’t that to happen. 

I’ve been married 7.5 years and my stone is as gorgeous as ever. 

Post # 27
1919 posts
Buzzing bee
  • Wedding: December 2013

View original reply
@ solarflares   hey fellow Aussie bee. I sent you a DM for an excellent jeweller her in Australia. Let me know if you need any more info 🙂 all the best 

Post # 29
139 posts
Blushing bee
  • Wedding: April 2020

I have 4 pieces from MoCo including a custom ring and a custom pendant. All of my pieces have exceeded expectations and the customer service has been amazing.

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