Post # 1
We talked with a jeweler today about making a custom wedding band to fit the custom wedding ring my fiance designed with another jewelry store. The second jeweler explained that my engagement ring has problems with porosity. Apparently the conditions weren’t quite right in the original casting and it has caused some small dark spots in the crevices. We’ve had the engagement ring just under a year and I was noticing dark spots but didn’t realize what they were. Depending on how widespread it is the jeweler mentioned the porosity could cause structural problems in the future.
We’re trying to figure out the best course of action and to determine how big of a problem we’re facing. We didn’t have the best experience with the first jeweler (hence going to the second jeweler for the custom band) and we don’t predict they will be very cooperative when we ask for help making things right by either re-casting the ring or giving us a refund.
Do any of you have any knowledge about porosity? Any tips/advice/online resources you can share? I’ve found a few links with Google but definitely want to read up on it more.
Post # 3
I have a friend who is a jewler, in fact he created my ring for me. I know he’s been a bit busy lately but I have to contact him about making Mr S’s ring anyway, when I reach him I’ll ask him about it.
On a note, just as a consumer – I’d contact him right away and tell him what you found out. Try to discuss things with him in a decent manner. Explain whats going on, maybe try to get in writing the information you got from the second jeweler for proof. Maybe it woulnd’t hurt to get more then one other jeweler to contest to it in writing.
I’d call the BBB if he refuses to refund you or at least re-do your ring at his own cost. Maybe the police and file a report?? Well okay the second one may get you no where….
I’ll let you know if I find anything out.
Post # 4
You may want to take your ring to a professional appriaser and get the flaws documented so that you have proof. If you live in the so cal area I can recommend someone for you.
Post # 5
Thanks for the comments. We’ll contact the first jeweler tomorrow and see what they can do for us, possibly get it re-appraised if needed or get another jeweler to comment on it to back it up.
Post # 6
for anything & everything diamond related – check out pricescope! i’m sure you’d find a wealth of info on there about porosity.
Post # 7
Quick update: The Pricescope forums were really useful and I learned a lot about porosity.
We contacted the jeweler today and should find out tomorrow what they’re willing to do so we’ll move from there. The second jeweler is willing to take a picture and write out a description of it on letterhead if needed, hopefully we won’t need to.
My lesson learned out of this has been to look at new jewelry very carefully for any strange discolorations or texture issues.
Thanks for the comments!
Post # 8
I am so sorry about your ring, and hope it works out for you to have it replaced. I don’t really understand the problem from a technical standpoint, but I do have a good friend whose custom setting actually broke because of (apparently) porosity issues. We came pretty close to ordering my ring from the same jeweler, but ended up liking the service better somewhere else. So I gather it’s not a rare issue.