(Closed) Customer Service issue–should I let them know or let it go?

posted 7 years ago in Bridesmaids
Post # 3
7173 posts
Busy Beekeeper

If it were my store, I’d want to know.  I say, give them your feedback.  It can only help their business in the future.

Post # 5
193 posts
Blushing bee

@keepsmiling19: I would let them know aswell. Who cares if you have to put up with a few minutes of awkwardness – hopefully by then they have gotten the message by their bosses and provide the service they are paid to provide by the time you pick up your dress!

Post # 6
1398 posts
Bumble bee
  • Wedding: May 2012

Call the store. These girls were being unprofessional, and the owner/manager needs to know this before these girls tank the business. I have a part time job at a Big and Tall men’s clothing store, and there are a few items in the store I personally think are ugly (like banded-bottom shirts, for example) BUT there are guys that come in and only want those things and so I gladly sell it to them with a smile, and keep my oppinion to myself. On the other hand, I do my very best to help the guys make the best buying decision possible, and help them find something they look and feel good in.  These sales girls you dealt with obviously have a lot of learning to do, and they aren’t going to do it, until they learn a few things.

Post # 7
133 posts
Blushing bee
  • Wedding: March 2012

Call the store and either talk to the managers or the owners. If it’s a long standing place in the area with a good reputation, the last thing they’ll want is a couple of miss-hires to ruin that. Just make sure you know who you’re talking to before you identify yourself! Don’t want to screw things up for yourself if nothing gets resolved.

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