(Closed) Customer Service Mini-Rant

posted 5 years ago in The Lounge
Post # 3
Member
827 posts
Busy bee
  • Wedding: June 2012

My experience with customer service have been pretty negative lately. One thing that I’ve noticed at a few places is I’ll be waiting in line and the cashiers will carry on a conversation with one another and ignore me. It’d be one thing if they were busy and couldn’t help, but gossiping is not part of their job! I recently had a really good experience with a bank and it made me realize how few and far between my good experiences with customer service have been. I have to say, for the most part, I have found customer service over the telephone seems to be a lot better than in person. I wonder why that is.

Post # 4
Member
488 posts
Helper bee
  • Wedding: October 2013

I tend to pick it apart. When I started with my employer, I did customer service. Like straight, phone calls all the time customer service. I do something different now…but my employer is pretty well known where I live and has somewhat of an air of prestige in healthcare. So when I hear people at the hospitals answer the phone like this is the worst part of their day, I literally cringe. My son’s doctor’s office is a part of the same network and one of their receptionists…oh my word. You cannot understand a word she says when she answers the phone because she talks so fast.

Other than this, bad customer service while I am out drives me crazy. Act like you actually care about what you are doing and stop acting like customers are wasting your time!

Post # 5
Hostess
7561 posts
Bumble Beekeeper
  • Wedding: January 2013

Rude! I agree with what @celticbride said too. I hate it when the employees only want to talk to each other. It makes me feel like I’m inconveniencing them by sitting down in the middle of their club meeting or something Frown

Post # 6
Member
4803 posts
Honey bee
  • Wedding: September 2011

I try to give people the benefit of the doubt…you never know what’s going on in their life. Maybe they just got chewed out by their boss or last customer over something that wasn’t their fault, maybe their dog died, maybe they’re not feeling well and are trying to not act like it but it is affecting them (oh man, I’ve been there…I had awful morning sickness my first trimester when you couldn’t yet tell I was pregnant, and sometimes it was just so hard to focus while trying to resist the urge to vomit!) Of course, those things have nothing to do with the customer and in a perfect world eveyrone would be able to check their attitude at the door and be pleasant 100% of the time. But unless someone is flat out rude to me (and yeah, eye rolling does count) I probably won’t notice or be phased by it, it’s just not worth spending my energy being bothered by it.

 

I’m kind of surprised that from the answers so far it seems like people who have worked customer service are MORE bothered by this, I would think it would be the other way around. I work retail and because of that have developed a pretty thick skin, because if I let all of the rude and nasty customers I deal with affect my mood, I’d be crabby all the time! And that’s not good for me or the other customers I interact with.

Post # 10
Member
4803 posts
Honey bee
  • Wedding: September 2011

@RenoSweeney24:  Well, I have no idea what AAFES is, but yeah, like I said I would’ve had a major problem with the eye rolling. But the guy not responding when you asked him how he was isn’t something I would waste my time caring about, frankly. Maybe he didn’t hear you, maybe he just isn’t used to that quesiton (honestly, when I was a cashier and a customer asked how I was doing, it was so uncommon that sometimes it would take me a moment to process it!

 

I’m not saying that the employees weren’t wrong or shouldn’t have been more friendly, just that if you let something as small as a minimum-wage fast food cashier not properly responding to your greeting seem rantworthy and actually be thinking about it and bothered by it later, which obviously is the case, it just seems like a waste of what could be positive energy, giving other people too much control over your mood. I’ve definitely had customer service experiences that were truly horrendous (have you ever checked out NotAlwaysWorking.com? It’s hilarious!), but someone just not being friendly or responding right to my question, eh, like I said – I’ll give them the benefit of the doubt.

Post # 11
Member
2269 posts
Buzzing bee

@Wonderstruck:  AAFES is a store on most military bases. They have clothes, electronics, house stuff, etc. It’s like a mini Walmart for the military. Also it’s tax free (except for food)

Post # 12
Member
4803 posts
Honey bee
  • Wedding: September 2011

@Chrysoberyl:  Ohh okay that makes sense – thanks! And does make it a bit more rant-worthy, you would think people working on a military base would have more common courtesy and politeness!

Post # 15
Member
2685 posts
Sugar bee

I work in customer service for a software company, and I think it’s made me more appreciative of good customer service, but also more critical of really bad customer service.  My Fiance and I went to a restaurant a few weeks ago and got terrible service.  The waiter took forever to take our orders and didn’t check in on us at all after the food was served.  We had to flag down another waiter to get some ketchup and napkins, which our waiter forgot to bring.  It took over 30 minutes after we finished eating to even get the check, and another 10 minutes after we gave him the credit card.  We were a bit suspicious as to why it was taking so long to run my FI’s card, and it turns out we were right to be suspicious.  A week later, my Fiance got a weird charge on his card from a hotel in the same area as the restaurant.  My Fiance keeps a very tight handle on his cards and transactions, so we are pretty sure the waiter stole his credit card info.  Of course, we can’t prove it was him, but we did tell our story to the restaurant.  Not sure what happened to him after that, but the manager seemed very concerned.

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