(Closed) david’s bridal

posted 7 years ago in Dress
Post # 3
Member
5985 posts
Bee Keeper
  • Wedding: June 2010

i honestly think it is hit or miss there. My first experience tere was amazing and my second not so much. 🙁

Post # 4
Member
225 posts
Helper bee
  • Wedding: July 2011

It depends who is there. I went the first time and the girl was so mean to me it ruined my first dress shopping day. But, the next weekend I went back and I had 2 nice ladies work with me. The store manager even came up to me. The next day I went back again to work with the same nice lady and bought my dress there.  I am now trusting them to hold my dress and veils since I did not want to bring them back to my insect surrounded house in the wooded swamp of Florida.

Post # 6
Member
5118 posts
Bee Keeper
  • Wedding: November 1999

I would email the DB corporate and let them know. My experience with the one in my area was fabulous, but I know that my consultant was just an amazing girl. On the DB facebook page, they often let customers know to please email them if they have a bad experience, and most brides quickly post a response back that they’re surprised that there was such a quick response to the email they did send in. I hope that your next shopping experience is great, wherever you go! I’ve had some hits and misses with different bridal shops I’ve been to, I think it’s the people you end up with, not so much the place. 

Post # 7
Member
279 posts
Helper bee
  • Wedding: September 2011

I personally am not a fan of Davids Bridal. I have also heard that they sell your information (phone number) to other people. Something about the big corporate places like that just don’t seem as friendly and as intimate as the smaller privately owned bridal shops. Just my opinion though. They do have some good prices though.

Post # 8
Member
5985 posts
Bee Keeper
  • Wedding: June 2010

@rlsh86:Sorry your day was ruined 🙁 The day i tried on dresses was a great but I had a bad experience the day I came back to actually purchase the dress. I came by myself and tried it on one last time and the girl was so inpatient and never said she liked the dress or that i looked good or anything. She did not even offer to help zip my dress, I had to run around the store to find her to zip it up and she said “are you sure this is a size you can fit into”!!!!!!!!! because she was having problems zipping it up!!!!!!!!!!!

It honestly depends on who is working that day. DB’s biggest competitor in my town also has bad customer service. The girl who helped me there was a biddy! she sighed at me and said “Oh my gosh, we can remove the stupid broach if you dont like it”!!!!! I was so mad!!! I dont know what her deal was! 

Yell

Post # 10
Member
7296 posts
Busy Beekeeper

i had a good time at DB because my friend came with me and she did all the work of the dress consultant.  when i was trying on dresses, i ONLY had my friend there. the person who was assigned to me for my appt. was MIA.  another customer near by thought my friend worked there!  for about 20 mins, a different dress consultant helped me and she was amazing, i was wishing she was the one assigned to me! so i guess like others said, it is hit or miss.

Post # 11
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

You ladies just confirmed that my decision to not even bother going to DB was a good decision. It is to bad that they just don’t get it. Hopefully they will get better with the customer service.

Post # 12
Member
1285 posts
Bumble bee
  • Wedding: April 2011

Ladies, don´t let yourselves be treated like that!! Oooh, hearing stuff like that makes me so angry. I have been working in direct customer contact all my life and i would never even think of acting like this (ok, except for two cases where i did nothing wrong but the customers were really, really bad. And they apologized to me after i yelled at themCool). YOU are the customers, YOU are the ones who pay for their service, which means YOU are the ones who pay their salaries! And it is their fu***ing job to help you and treat you nice and friendly, nothing else! If they can´t do that, they should work somewhere else but not in a job that requires skills like kindness, knowledge of human and empathy!!
I would go back to the store at a time where they are busy and have lots of customers there, then walk straight up to that sales person and confront with her unprofessional behavior. And then ask for the store manager and demand an explanation and excuse in front of all the other customers. I know this takes a lot of courage and the other customers may think you are crazy, but that woman should not get away with her bad behavior and feel ashamed! And at least you will feel better afterwards 😉 Also, a good company will not tolerate her bad behavior without consequences.
Lol, i remember one episode of the old Beverly Hills 90210 TV show, where Brenda works in a boutique and the owner treats her really bad. So Cindy Walsh tarts herself up as if she was rich and pretends to buy lots of expensive stuff. But then after keeping the shop owner really busy Cindy confronts her with her pseudo-friendly behavior, and the woman is trying to find an excuse but Brenda and Cindy just leave.
Another great way to take revenge :))

Post # 13
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

i went into to davids for slip, and they were great to me. i think it just depends on which store you go to and who u work with, some of them are nice and others not so much

Post # 14
Member
756 posts
Busy bee
  • Wedding: June 2011

I’ve had two great experiences at DB and found many dresses that fit my small price range. They DO give your contact information out to other vendors without asking, which is just not right. I’ve received a few unsolicited phone calls and had to unsubscribe myself from some e-mail lists. But I am still probably going to buy my dress there.

Post # 15
Member
641 posts
Busy bee
  • Wedding: November 2011

@windmills:  I went there for a wedding I was in for bridesmaids, and also to try on gowns for my wedding.  I generally had a good experience.  I, like you, have a small dress budget…maybe the ones in our area have better customer service?

Post # 16
Member
177 posts
Blushing bee
  • Wedding: March 2011

Davids bridal was the last place I wanted to buy a dress, I thought I would hate the experience. I agree and think that its a hit or miss. I loved my consultant and I found the dress the first day I went shopping. My dress and everything else was shipped in within four weeks! I did however feel uncomfortable when I went to pick it up and they assumed I was there to pick up a bridesmaids dress. (I’m a young bride) but otherwise I had a good experience.

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