Post # 1
While I live in a fairly large city (compared to other cities in GA), we only have a couple of bridal shops (read that as 2) and one is, of course, David’s Bridal.
I have been there twice to try on dresses and can’t say that my experience was bad. It wasn’t earth shattering, but both my sales people were friendly; however both were way overworked. They were working with me and several other girls (I had an appt).
I see David’s Bridal mentioned a lot, as far as bad customer service goes. (Ordering wrong dresses, being condescending to brides, being pushy etc) Is this standard with them? It is perhaps bc they are a large national chain?!
I did order my bridesmaid dresses from David’s and have been pleased with those. I still have not found a dress for myself. I’m actual going to travel an hour away to try another bridal boutique.
While MY expereince hasn’t been stellar it surely hasn’t been horrible, BUT I don’t like to contribute large amounts of money to a company as a whole that doesn’t care about it’s customers.
How do the Bees feel about David’s Bridal?
Post # 3
My experience at DB was okay. Not amazing, but not terrible. The salesperson only pulled dresses that I requested to try on and didn’t really make any recommendations of her own. I guess some people prefer it that way, but I didn’t feel like I was getting inspired like I did at the store where I actually bought my dress. I did think that the staff very very nice and I didn’t get a condescending vibe at all. I think the experience varies by store and by the manager too.
Post # 4
@rhiannonzdanowicz: I had a pretty good experience there. I scheduled my first appointment to try on dresses on a Monday, so I had about 2+ hours where my consultant specifically catered to me and my bridesmaids only. I found my dress on my first appointment! I got it on sale for $550 so that was awesome.
The only thing that stressed me out was that I told my consultant I was street-size 6. So he ordered a size 6 wedding dress. UM, no. Couldn’t even get it zipped. So I exchanged it for an 8 (and I know some bees have questions about if DB’s will do exchanges, the exchange process was easy and the employees there were super nice about it). Anyways, 8 didn’t fit…had to go up to a 12! So my biggest advice is that their dresses run small so don’t feel bad if you have to go up several sizes to fit right. And its always easier to take a dress in than to let it out!
I have 6 bridesmaids, and I chosen 3 different dresses from DB’s, so there will be two BMs per each dress. When two of my BMs went to order their dress, they found out there were only 2 left to be ordered since it was last season’s design. (Yikes! Close call) Anyways, the consultant at the store they went to felt for them since it was such a close call and gave them free shipping and they got their dresses in a few days. They ended up only paying $50 for their dresses, so they were very happy about that!
Alterations- had a good experience. I had my first fitting about a month ago and they did everything I asked. I even asked for a sweetheart neckline to be made and they were very accomadating. I won’t pickup my dress til Feb. 12 but I have no qualms about it.
Overall its been a good experience.
Post # 5
My experience was good enough that I bought my dress there. I agree that a little more individualized attention would be nice, but for the price I paid and how quickly it should come in (12 weeks or less) I’m satisfied.
Post # 6
@rhiannonzdanowicz: I had a WONDERFUL experience at 2 of the 3 DB’s I’ve been to. The one I purchased my dress at has been phenomenal. I went to one that was seriously understaffed, but generally I loved them!
Post # 7
I had a totally fine experience with them. I didn’t end up buying my dress there, but I was treated with respect when shopping there. And several of my close girlfriends did find their dresses there. I’m sure like most chains, it depends on your individual store and consultant!
Post # 8
My DB experiance was good & bad.
That bad was the fact that they hardly had any plus sized dresses at all. I wear an 18 in womens, 20 in juniors jeans. I was able to squeeze into some of the size 16 dresses, but of course they wouldn’t button/tie up. I had brought in a list of 4 dresses I wanted to try on, I was only able to try on ONE of those dresses. One of the ones I couldn’t try on was a vera wang ballgown that I was in LOVE with. That made me pretty sad. The store was hot, the dressing rooms were small, they didn’t have a longline bra that fit me so they shoved me into a C cup [I’m normally anywhere from a Dirty Delete to DDD!], so my goodies were spilling out the top. That made me feel SUPER uncomfortable.. because I’m not EVER the one to wear cleavage bearing shirts and what not.
The good was that my consultant was amazing. We went on a weekday so they were super DEAD. Just me! My consultant asked about the proposal/wedding, and seemed generally interested in my big day – although I’m sure she wasn’t! But I’m pretty sure they get paid to seem interested. She offered for me to try on accessories & shoes with the dress. She brought me dresses I was interested in [mainly ballgowns], as well as a few other dresses that she thought I might like. She really was lovely, the best part of my davids bridal experiance! She wasn’t super pushy about a dress.. more about the silly dry cleaning box they sell, but, I think she HAD to push that thing. She must have mentioned it like 4 times, once again, just a part of her job. In asking her questions she was a full time college student, so taking that into consideration, she was fab.
So overall, my consultant was great, and I found a dress. But I did find the davids bridal overall to be lacking in the plus sized department, and I would avoid them if I ever needed a plus sized dress again.. I’d probably just take the trip to chicago and visit a plus sized boutique.
Here’s the dress I picked, which was a size 16, and my lovely consultant standing behind me!
They didn’t have any dresses in the 20, 22, + range at ALL.
Ignore my horrible farmers tan I have going on there.. LOL, I work ALOT in the summer, so my arms get tanned but nothing else does >.>
Post # 9
I went to DB twice, and both experiences were not great–the first wasn’t that bad, but the second made me want to burst out into tears, honestly.
Even with those experiences, though, I wouldn’t recommend against DB. I think that they have a wide selection of dresses at great price points, and for the bride on a budget it’s an amazing opportunity. I would only caution that it probably won’t give them the “bridal boutique” experience they may be looking for.
Post # 10
Went to DB for my first appointment. Found a dress I loved and had a really great experience. Then I came back because I just couldn’t pull the trigger (I was still over a year away). My second time there was actually better.
My girls got their dress from there since they’re spread out all over the US and had a great time trying on and dancing around in dresses when 3 of the 4 were in town. There was a point that the Bridesmaid or Best Man consultant tried to tell us that one dress looked really good on everyone when we all agreed it was HORRIBLE but I’m pretty hard to push around. I put my foot down and she didn’t really speak up after that.
Post # 11
It seems to vary by location, but I had a great experience at both the Davids stores I went to. I bought my dress, shoes, BMs dresses, and shopped for my mom’s dress at DB.
Maybe it’s because the DB stores near me are fairly new (i.e. opened in the last year or two) but I found the staff very friendly, energetic, and not pushy at all, as compared to some of the boutiques I went to when I first started looking, where I found the saleswomen to be rude and condescending.
The store near me can get pretty busy, so we tried to schedule appointments around 4:30-5:00 in the afternoon/evening and it was a lot better… the times I went later, or even on my lunch were super-hectic.
Post # 12
I had a wonderful experience at David’s in Birmingham, AL. It was the only bridal salon I went to. I went multiple times and requested the same consultant because she was so kind and helpful the first time I had her. I chose to go on a weekday morning to avoid weekend crowds. I think it all depends on the store and the workers there. I loved the people I dealth with, my dress and the price I paid for it!!
Post # 13
@rhiannonzdanowicz: i hated dealing with them (but again, it differs place to place). i’m in a large city (Charlotte, NC) but went there first because i was looking for a quickie experience (i knew what a wanted and expected to be done after 1 visit). first of all, no one told me there was a time limit on my appt, and my associate ended up rushing me. she also continued to bring me out dresses that i didn’t like – and ones that were completely the opposite of what i said i liked. ex – i told her NO BLING, SEQUINS, EMBELLISHMENTS and what did she bring me? just that.
its different for everyone. i have friends who loved dealing with them. i’d say its definitely a gamble…but if you find a dress you love, in the end that’s all that matters!
Post # 14
I hate david’s bridal with a passion. Don’t give them your email or phone # whatever you do, they sell all your information.
Post # 15
Overall, I had a great experience with David’s! Like a prior poster, I went on a weekday, so it wasn’t too crowded, and my consultant was AWESOME! I even went back a couple of times and asked specifically for her so that I could make my final decision. I found that other bridal shops had dress samples in, like, size 2 or size 20, and I’m between those sizes; but at David’s I was able to try on samples in my size very consistently.
My experience at a different location where I bought my veil was okay… I didn’t love my consultant because she tried to sell me on the sample veil until I pointed out that it was flawed, and then she agreed to order me one. But I do have to give her credit for finding the perfect veil for me, that I had just passed over online, and that my dress consultant hadn’t put me in either. Everything I’ve ordered from both places has come in looking just as I would have hoped, so no complaints there either. Can’t speak to alterations, as I’m going elsewhere for that.
Post # 16
I enjoyed the experience at DB a lot more than I did at the shop I got my dress from. The consultant was a lot friendlier, they had plenty of dresses for me to try on, ect. Just overall a good experience.
However I ordered Bridesmaid or Best Man dresses from them online, and it was not so good of an experience. The color looked a lot different, the sizes were TINY, and they wouldnt take them back.