(Closed) David’s Bridal dress ordering policy questions

posted 8 years ago in Dress
Post # 3
671 posts
Busy bee
  • Wedding: March 2018

David’s def requires full payment when you order.  And they have a VERY strict NO RETURN policy.  Including accessories.  Don’t buy anything there unless you are 100% sure you love it and want it!  (I learned that lesson the hard way when a sales girl talked me into an accessory that I knew wasn’t me…. ugh.  Regrets!) 

I don’t know about having to take the dress on the rack though.  My dress was ordered for me and arrived brand new to me.  Maybe your friend’s dress was discontinued so it couldn’t be ordered (?). 

Finally, the alterations people at DB are horrible.  If you need anything more than having cups sewn into your dress, definitely take it elsewhere. 

They have great prices but with David’s, I’ve found it’s definitely a place where you “get what you pay for.”  The customer service, alterations, etc. are NOT anywhere close to what you’d get at a regular bridal salon/boutique.

Post # 4
4001 posts
Honey bee
  • Wedding: June 2010

I bought a dress from DB (I won’t be wearing it but that’s another story).  I can tell you this:  When you buy a dress whether its a Bridesmaid or Best Man dress, a Bridal gown, a Flower Girl dress, they require a full payment.  They say its final but I’ve known a couple people who were able to do an exchange.  Anyway, when I bought the dress, the one on the floor fit perfectly, but I was like, I don’t want to spend the same amount on a dress that’s been tried on however many times when I can get a brand new one.  They ordered me a new one without any problems.  Your friend may have had a mean sales person.  I would of stuck up for myself or walked out.  So if that happens to you, don’t let them persuade you to get the floor sample. 

Post # 5
654 posts
Busy bee
  • Wedding: May 2010

I believe the ordering policy that you spoke of is true. but honestly if it means they lose a sale from you I bet that they would order it. You could simply say, “You know I really love the dress but, I am not comfortable buying off the rack. now if i could order it then i would be interested to buy. but if not then I will just keep looking at other bridal salons.”

TRUST ME they want your sale. And like the other user stated dont get your alterations there. wayyyyy overpriced! I bought my dress from davids since it was so affordable.

Good luck!

PS — and yes when ordering they require full payment! Sucky I know! BUT! I did order a dress back in september, FREAKED OUT (not literally haha) that it wasnt my dress and then my wonderful consultant asked her manager to let me exchange the dress and they did it no problem! Of course the first dress was 200 dollars more expensive then the dress I chose so I had to buy a bunch of useless crap to use up the store credit. That blew majorly!

Post # 6
81 posts
Worker bee
  • Wedding: July 2011

i dont think you should be forced to buy the floor sample no matter what bridal store youre at (unless, as someone said, its a discontinued style and can no longer be ordered, etc.).  when the store asks for full payment, be weary.  ive heard not so great things about their customer service which scares me because they have the bm dresses that i want for my girls.

Post # 7
648 posts
Busy bee
  • Wedding: September 2010

I’m not sure if this would work for you, but…..   I found a style that I liked that was online-only through David’s.  They didn’t have it in-store to try on.  However, I tried on several in their store, and got a feel for the size I might need and took the chance and ordered online since they have a 14 day return policy on their online dresses.   The dress showed up in 3 business days, and it’s BRAND NEW in the bag, on a hanger & all!!!  Major bonus of ordering the dress online vs. in-store from David’s.  I know not all of the styles are available online, but if the dress you love is, and they won’t order it for you, maybe you could try that route?  Good luck!

(BTW, I love my dress & I’m keeping it.  Plus, the price on it went down by $20 two days after I ordered it.  I emailed them, and they responded within the day stating that since the price drop occurred w/in 14 days of purchase, they are happy to refund me the $21.20 in the form of a check that will be mailed to me in 12 – 14 days.  We’ll see if I get it.)

Post # 8
4765 posts
Honey bee
  • Wedding: January 2011 - Vintage Villas

I know they require payment in full, but I also know they won’t make you take the sample. When I went in to try mine on, they happened to have my size (a 2 – which is RARE to find in the bridal stores), but they wouldn’t LET me take it. I actually wanted it because it was brand new and I was one of the first people to try it on, but they made me order a new one.

Post # 9
984 posts
Busy bee
  • Wedding: April 2010

They do require payment in full, but they don’t make you take the sample. When I bought my dress from DB the dress was my size and fit really well but they ordered me a new one. Like one of the PP mentioned, if you order a dress online you can return it, any accessories and dresses ordered online can be returned. My Mom and two of my Bridesmaid or Best Man ordered their dresses online (got a better deal) because they could be returned their versus the “no returns” policy in the store.

Post # 10
29 posts
  • Wedding: October 2010

I recently (about 2 weeks ago) went into my local DB here to try on a specific gown (that also happened to be on sale—nationally advertised on their webpage for NEW gowns that was only $50 off the original price) and the sales help tried to tell me that I HAD to buy the sample off the rack that I was trying on…..

I was like, “NO WAY am I paying even the sale price–that is ONLY $50 less than original– for a USED gown,” and when they wouldn’t order me a new gown, I left empty handed and purchased a different gown (for a deeply discounted sale price at one of their biggest competitors).  NOT a good experience! Frown


Post # 12
53 posts
Worker bee

Don’t assume you are going to get the best price/deal at DB. We were surprised that some of the smaller shops were able to offer some great deals on beautiful gowns from the 2010 lines. My daughter ended up with a $100 discount on her dress for getting it the same day, making it $799 (the retail was $1100). We were able to put $200 down and a payment every month until paid off. Alterations/bustle were free!!! We really found that the quality of dresses at other shops was better and the designs more current, this includes Bridesmaid or Best Man dresses. However, if you have a large bridal party DB may have more in stock.

Post # 14
626 posts
Busy bee
  • Wedding: September 2010

Davids is an “off the rack” bridal shop. This is just the way it is.  I ended up getting one ordered because the one off the rack had a ripped zipper. The dress was $499 and I paid $150 for alterations. Overall i’m pleased with my DB experience. 

Post # 15
365 posts
Helper bee
  • Wedding: March 2011

I know I am a little late of this but I thought I’d share.

I know that if you do layaway it has to be a dress in stock. With layaway you have to put down 25% and if you change your mind you will forfeit 10% (I think of what you have paid). I asked about their payment plans and she told me this. My dress was there in my size but she ordered me a new one without a problem. I was surprised that they didn’t offer a discount for the one everyone has tried on.

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