- 5 years ago
- Wedding: October 2013
Ok, Bees, I won’t be brief. But, i feel compelled to try to save at least one hopelessly in love bride-to-be from getting her parade trampled on by the devils that be, davids bridal. I, like you, have read all the terrible/wonderful reviews about davids bridal. i can honestly say, the convenience factor is THE ONLY THING they have going for them. You really can get most everything you’ll need for the ceremony( even if its over priced, falsely advertised, and EXTREMEMLY non refundable.) Convenience. As in, your not all gushy, lovey, this is the best thing in life, ever, kinda bride. If you feel your wedding day should be a national holiday so everyone could attend, davids bridal is DEFINITELY not for you. Don’t chance it; the risk is too great, my lady! Find the wedding people that sincerely care, and will gush just like you! There really are people like that in the wedding industry. Find them, hug them, love them. Anyway, here’s my story.
I walked into davids bridal at 35 years old, without an appointment, and having never tried on a wedding dress. I was just looking for ideas, so I started perusing. i was immediately scolded (because there was only one other customer in the store, and the four employees i saw were just standing around staring at me for a few minutes). After the scolding, I was made to sit at a table and wait for the hostess to register me. I believe she was on break. The wait, and register took an hour and a half. So, I scheduled an appointment, instead of trying on dresses Like I had hoped. (bonus, i learned early on that the website, and the physical store are not in business together, because I told her I was already registered online. One might say, they are not affiliated…..WHAT?! What does that even mean?)
i show up for my appointment, and I tell the guy im not interested in buying TODAY, but just getting ideas. i also tell him im a wedding dress virgin, and i have absolutely no vision. I tell him size 10, and give him an idea from the samples what I’d be interested in trying on. I picked one dress, and he pulled three. i fell in love with dress number three….alls hunky dory on the home front. He tried to get me to set another appointment for the following week(at this point, I still had some sense about me, so I made the appointment for almost two months later.)
Two months later, I bring two bridesmaids along to my appointment, to get some feedback, and also so they could try on dresses. I tell Mr pushy consultant i still dont want to make a purchase this early-so he sets us up, and says he’ll be back with a bra, slip, and The dress. He brings the dress, but nothing else. We pick three more completely different styles to try on. He never brought a bra, or slip, and or the three dresses i wanted to try on. he just disappeared. So i did what any normal girl would do: I tried on THE dress. my girls flagged down another consultant, and got her to bring one other dress. He comes back after I have THE DRESS back on (45 minutes later, probably) and says “this dress is just simply too big.” Yada yada blah, no bra, no slip, and a size six dress, im feeling all swoony, and magical. He asks, so should I ring it up? (Not ring the bell, mind you. Did I do Something wrong, wy didnt I get to ring the bell?) And I respond, oh, no no! My wedding is a year away, I’ll wait until there is a sale! to which he plays on my naivety, and says, but it may be discontinued, and you won’t be able to buy it then! More yada yada blah, with absolutely no bell ringing, I’m ordering the dress in a size 6. I feel certain I should get an 8, but he reassures me. My maid even asked, “can you breath in that?” I missed the subtle hint.
Not so bad, could have been worse, no big deal…did I really just pay 500 dollars for a size six dress that I tried on without a bra? Bad job me. I wrestled with calling and changing the size for a week. Once I did, my size change request was shot down. They told me I could exchange it if it was, indeed, too small.
The dress arrived, and big shocker, it was small with the bra. it also had missing beads, pulled threads, and a jacked up seam. but let me remind you, all sales are final! so i call them, and they say absolutley no problem, just bring the dress, and reciept. I’m totally kicking myself for jumping into all this wedding dress craze, and WISHED I’d have told my girls to Keep my money hostage.
2 months, and three weeks, and three days later, I ordered our invites from David bridal . Com (duh, I know they have nothing to do with the real store!)
three months later, i am at davids bridal to return the 6 and order a bigger size–really wanting the original size 10- Oh what luck!! The dress had been clearanced for over 100 dollars less. I try on the 8,and the alterations lady is consulted regarding the 8 or 10. She advises me to go with the 8. she wont have to take so much in. she, again, assures me an 8 is fine in the bust, and even suggests a six. OH NO, not falling for that one. Apparently, I have deceptively large breasts…. We get to the check out, and the lady is bagging up the sample. I ask how much money I would be getting back, and she looks at me like I have five heads. After some stammering that I took to assume, none, i told her i did not want the sample, and to please order me a new dress and have it delivered. Again, after some stammering, I ask for the manager. Yada yada blah, I didn’t get a partial refund, but I did get a new dress, not a sample. (I was told that-anyway). Got the new receipt, and found out about a bag full of awesomeness with discounts that I should have received when I bought my dress. Coupons! discounts! I tell her I ordered my invitations not more than 4 days prior, could it work retroactive? Could I maybe get a bra, and call it even-since I’d paid 120 more for my dress, and 45 more for the invites? “No, no mam, I’m sorry, all sales are final.” We’ll, gee. Thanks.
Whatever, I still assume responsibility.
Alterations are made without much of a hitch. I’m back telling myself they aren’t so bad-and to stop being so critical. I’m all glowing, and swoony again. My next appointment is set for a little over a month. Well, my work throws a wrench in my life, and sends me to a two week class last minute. i found out Thursday evening, and the class started Monday. My appointment was the next evening at seven. I called Friday morning, completely apologized, and explained the situation. i asked to reschedule for when I returned. I was told they would send the dress back, because they couldn’t hold it for over 4 weeks…..WHAAAAAT? 1) it was three weeks, but 2) what? A completely paid for, altered dress would be sent back, WHERE? I didnt even realize my appointment was for pick up, i thought it was just a fitting. that was what the appointment was called, a fitting, so naturally, thought we would see how it fit. I laughed at the lady, because the notion was ridiculous- I explained she only has Wednesday and Friday appointments. I wouldn’t get back until SATURDAY, your Wednesday is full, so Friday is the first available once I get back. She said shed just explain it to the manager, it should be ok- Should be ok? Ugh. Still my fault, cuz I’m canceling my appointment last minute. Way to go me…
which brings us to today.
I pull the dress on, and a needle with thread is stuck in my hair. Daaaaang! that was scary! but, everyone makes mistakes-no biggie, I didn’t get poked, or blinded, ill keep on keeping on! lady starts lacing it up, and says, it won’t close. WHAAAAAAT?! what do you mean it won’t close? The panel, it won’t close. If I’d gained weight since my fitting, I could see having issues, however. I WEIGH THE SAME! I start to panic, and she says she can move the panel over, no problem, it will be just fine. No Charge. CLUE NUMBER ONE, nothing is no charge at davids bridal. The sleeves that I had added were hanging like belles sleeves (you know, from the beast), instead of on my shoulders-so extremely obvious it was not coming home with me. She pins me, and im magically giddy for a few minutes. then, I return to my dressing room to put my clothes back on. Im standing there in my crinoline, and shed just unhooked my bra. two DUDES walk in. Both of them are staring at me in the mirror. I am mortified. She says ,”you can’t be in here!” And one dude says he just has a quick question. I stood there for ten minutes holding the curtains closed. I finally stick my head out and ask the guys to leave so I could change my bra, and all. They left for about 4 minutes. fortunately, I was super speedy redressing, and just gave them all dirty looks when I walked out, because they were walking back in. Ooooo, im a tough girl, I know. One of the guys was a consultant, and he tried to apologize as I was leaving. Which of ten minutes before I asked you to leave are you apologizing for?
500 for the dress, 300, so far, for the alterations, 86 for the bra
7 bridesmaids dresses
4 pairs of shoes
not the highest spending chic to ever cross into their store, but that’s some serious money. Seriously serious money to me. I don’t think it’s too much to ask for a little customer appreciation–but, I took that gamble. I lost. GO SOMEWHERE ELSE! they don’t care about satisfaction, in the least, because, if you maybe over looked it, all sales are final. With an F to the YOU if you like any of it, or not.