(Closed) David's Bridal frustration – any advice or am I out of luck?

posted 6 years ago in Dress
Post # 2
7440 posts
Busy Beekeeper

Call corporate. It couldn’t hurt

Post # 3
3045 posts
Sugar bee
  • Wedding: September 2017 - Poppy Ridge Golf Course

Agree with calling corporate. At least you’re doing what you can to see if they can help you. Which I think they absolutely should in this situation. 

Post # 4
147 posts
Blushing bee
  • Wedding: August 2017

If all else fails, ask them if they could give you a gift card/certificate instead of physically exchanging dresses that you could use online? Or are the bridesmaid dresses coming from the same place? Perhaps you could exchange for those?

Post # 5
2618 posts
Sugar bee

That’s super shady. I don’t understand why they can’t just cancel your order?? Then you could order the dress online.

If you are forced to get the dress they ordered for some reason, that seems like it’s cutting it reeeeally close with the alterations, especially since a bunch of bees have said their dresses don’t always arrive on time and the dates get pushed back.

Post # 8
2402 posts
Buzzing bee
  • Wedding: May 2016

Contact corporate and give them a week or two. If they refuse help, alert them that your next step is the better business bureau. That should get them in motion… If not, file a complaint with the better business bureau. They can give you assistance moving forward.

Post # 9
147 posts
Blushing bee
  • Wedding: August 2017

View original reply
akane86:  how awful! Now I’m rethinking my desision to go there!

Post # 11
60 posts
Worker bee
  • Wedding: June 2015

No, just call corporate or better yet, the district manager, ASAP. I would call the store and ask for their district manager’s number. Any employee can give it to you, and if they hand you over to the main manager you can explain you are calling the district manager. That will motivate them very quickly.

Post # 12
5657 posts
Bee Keeper
  • Wedding: April 2007 - City, State

View original reply
akane86:  call corporate. Also, if you paid with a credit card or visa debit card, you can file with your bank or credit card company for the money back. If you cancel the order and don’t get the product, that entitles you to the money back for the bank. 

Post # 13
379 posts
Helper bee

Just so you know, my dress came in two months before they said it would. And then they let me exchange it, and that dress came in two months before as well. Try going to a different location.

Post # 14
19 posts
  • Wedding: June 2017

I agree with PP about calling corporate and definitely the district manager. I had an issue with my local David’s Bridal not honoring a coupon I received via email and left a review on Yelp to that effect. Within 24 hours, the district manager responded to my review and followed up with the store manager to resolve the issue (I ultimately purchased my gown elsewhere, but the store manager did offer to honor the coupon after the district manager got involved).

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