Post # 1
Member
26 posts
Newbee
I ordered a dress at David’s Bridal – at first they told me my dress was only available either a size too small or two sizes too big. I ordered the two sizes too big which they said would only take 3-4 weeks to come in. Then AFTER I had paid, they told me it was saying the dress won’t be here until the week before my wedding. The manager came over and said “oh don’t worry they say that but all they need to do is ship it. We will contact corporate and have them rush it.”
I get home, and realize my dress is in the size I need is available online – and quick ship. I called the store, got the manager to override it and order me the correct size. She tells me again, it will be here in a few weeks they just need to ship it. I realized at this point their online warehouse and in store warehouse must be different, becuase online it is telling me the dress could be here by next Tuesday.
Well now I got a voicemail from the consultant I worked with telling me she talked to corporate and they gave her a date of two days earlier – that its a new dress so thats why it will take so long. What the heck!! I need the dress altered down at least a size in most areas and my seamstress wants to see me 6 weeks out minimum. I wish I had just ordered the darn dress online. They said they will only give me an exchange (I don’t like any of their other dresses, this one was very unique and not like anything else they carry) or I can get one from another store (which won’t be new, and this dress snags like crazy so I don’t want one that has been tried on 100 times)
Has anyone had any luck calling corporate? This is just ridiculous to me that I can order the same dress and have it here next week but they can’t guarentee that I’ll have it in time for alterations just because I ordered in store.
Post # 2
Member
9519 posts
Buzzing Beekeeper
Call corporate. It couldn’t hurt
Post # 3
Member
3440 posts
Sugar bee
- Wedding: September 2017 - Poppy Ridge Golf Course
Agree with calling corporate. At least you’re doing what you can to see if they can help you. Which I think they absolutely should in this situation.
Post # 4
Member
164 posts
Blushing bee
If all else fails, ask them if they could give you a gift card/certificate instead of physically exchanging dresses that you could use online? Or are the bridesmaid dresses coming from the same place? Perhaps you could exchange for those?
Post # 5
Member
2849 posts
Sugar bee
That’s super shady. I don’t understand why they can’t just cancel your order?? Then you could order the dress online.
If you are forced to get the dress they ordered for some reason, that seems like it’s cutting it reeeeally close with the alterations, especially since a bunch of bees have said their dresses don’t always arrive on time and the dates get pushed back.
Post # 6
Member
26 posts
Newbee
ugh SO frustrating. I already felt like they tried to screw me by having me order a dress that was way too big. I’m going to go in and talk to the manager face to face and then if that doesn’t work call corporate.
Only 1 bridesmaid so there’s really nothing to use the credit for.
Post # 7
Member
26 posts
Newbee
tiaralover: can you believe they refuse to issue a gift card, just “exchange” or “in THIS store” credit only? And it’s their mistake!
Post # 8
Member
2803 posts
Sugar bee
Contact corporate and give them a week or two. If they refuse help, alert them that your next step is the better business bureau. That should get them in motion… If not, file a complaint with the better business bureau. They can give you assistance moving forward.
Post # 9
Member
164 posts
Blushing bee
akane86: how awful! Now I’m rethinking my desision to go there!
Post # 10
Member
26 posts
Newbee
tiaralover: I highly recommend checking online for your dress before you purchase in store. They have a 14 day return policy online, vs final sale in store.
Post # 11
Member
173 posts
Blushing bee
No, just call corporate or better yet, the district manager, ASAP. I would call the store and ask for their district manager’s number. Any employee can give it to you, and if they hand you over to the main manager you can explain you are calling the district manager. That will motivate them very quickly.
Post # 12
Hostess
5063 posts
Bee Keeper
- Wedding: April 2007 - City, State
akane86: call corporate. Also, if you paid with a credit card or visa debit card, you can file with your bank or credit card company for the money back. If you cancel the order and don’t get the product, that entitles you to the money back for the bank.
Post # 13
Member
470 posts
Helper bee
Just so you know, my dress came in two months before they said it would. And then they let me exchange it, and that dress came in two months before as well. Try going to a different location.
Post # 14
Member
27 posts
Newbee
I agree with PP about calling corporate and definitely the district manager. I had an issue with my local David’s Bridal not honoring a coupon I received via email and left a review on Yelp to that effect. Within 24 hours, the district manager responded to my review and followed up with the store manager to resolve the issue (I ultimately purchased my gown elsewhere, but the store manager did offer to honor the coupon after the district manager got involved).