David's Bridal NOT Honoring their return policy

posted 2 weeks ago in Dress
Post # 2
Member
1490 posts
Bumble bee
  • Wedding: October 2019

I’d start with disputing with your credit card company, and letting David’s bridal customer service know that you plan to be vocal on social media etc if they don’t honor their agreement you have in writing that they would give you a full refund. Just be a hardass lol. 

Post # 3
Member
7639 posts
Bumble Beekeeper

Do the credit card dispute. Especially if you have it in writing that you can get a refund 14 days after stores open AND they changed their policy while closed so you had no opportunity to get the refund. 

Post # 4
Member
811 posts
Busy bee
  • Wedding: February 2020

Wow, I just looked and they also changed their online returns from 30 days to 7 days…I understand they must be hurting right now, but screwing over your current customers is NOT the way to go about keeping your business afloat. Yikes!

EDIT: Also, on their website it still mentions this: We accept returns in-store up to 14 days after your date of purchase for a refund in the form of your original payment. We accept exchanges or returns up to 30 days after you have received your in-store purchase for a merchandise credit at any of our US locations.

Are you not in the US by chance? Or maybe they just haven’t updated their page? Where did you see the recent change?

Post # 6
Member
154 posts
Blushing bee

I recently purchased a dress online from David’s Bridal while everything was closed, and they had a 14 day return policy. Any returns had to be mailed, which I did and got fully refunded. I remember the return policy bring extended if you purchased within a certain window of dates. I’m sorry bee, I would think if you have emailed documentation, that they should honor it. Keep us posted!

Post # 7
Member
763 posts
Busy bee
  • Wedding: March 2019

Did you call and speak with a customer service rep?  Their website may say one thing, however if they provided you something in writing I would be surprised if they would not honor it.

Post # 9
Member
189 posts
Blushing bee
  • Wedding: July 2018

So, 14 days after you received the dress would have been on March 30th. If that phase on the receipt is all you have in writing, unfortunately I think they are justified in sticking with the new policy. If you have that email in writing that specifically says you have 14 days after stores reopen from COVID closures to get a full refund, then I would definitely go ahead and post on social media, go up the chain to talk to a manager, etc. 

Sorry this is adding stress to your plate! There’s a lot going on. Try to give yourself grace and just figure out what is the best thing you can do at this point.

Post # 10
Member
440 posts
Helper bee

View original reply
@polishprincess:  I think yours is the right interpretation. 

Maybe OP can sell the dress? She won’t get everything, but it would be better than a store credit.

Post # 11
Member
811 posts
Busy bee
  • Wedding: February 2020

View original reply
@mspinkcotton:  Oh man! I didn’t catch that part! Omg, well that really sucks because a wedding I was supposed to be in got cancelled and I ordered the dress back in March and have yet to receive my dress yet so how would I return it…oh crap. I don’t understand how they can do that. How can you return a dress you don’t even have?

Post # 12
Member
763 posts
Busy bee
  • Wedding: March 2019

 

View original reply
@mspinkcotton:  and what exactly do you have in writing? Is it on your receipt? What does it say?

Post # 13
Member
1302 posts
Bumble bee
  • Wedding: City, State

Definitely go through your credit card company.   They have a lot of experience by now helping people argue charges related to covid returns.  The company sent you a policy in writing and hopefully, the credit card company will help you if they try not to honor it. 

On another note, it’s gotta be really tough to be in DB’s shoes right now.   

Post # 15
Member
763 posts
Busy bee
  • Wedding: March 2019

View original reply
@mspinkcotton:  to me, return = refund unless otherwise specified, which it is NOT on the receipt. I would raise hell, girl. I’m so sorry you are having to go through this. Post on their social media, contact news outlets (where I live the 6pm news has a “consumer report” segment for stuff like this), write to head office. I understand this is a tough time for their business, but that isn’t your problem. 

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