Post # 1
i went to Davids Bridal for the first time a few months ago i was so exited and drove a few hours to go there. i felt like i was at a bridal mill ; ( they just seem to be overwhelmed with being under staffed they just brought you what dresses you wanted to try on and you were on your own. i did not expect that. if you asked for help i got the feeling like i was being a pain.
for all the wonderful advertisement they do i just expected more to feel like a bride.
ill paythe extra for my dress at a bridal boutique if thats what it takes to feel like a bride when i buy it.
Post # 3
Did you go on a weekend? Because that is their busiest time. Also, did you make an appt or just walk in? If you want special attention there your best bet is to go during the week. I went there at 11 on a tuesday when I got my dress and basically had the whole store to myself besides another girl. The sales girl had plenty of time to wait on me and helped me in any way I needed. My appt even ran over half an hour and she was ok with it because there was no one else in the store.
Post # 4
i was an employee at the bridal mill. it was awful. i loved working with brides but i was one of the better consultants so i was often handed 3 brides at a time. weekends were the worst because i’d work a 10hr shift and not get a break because there was just no time between appointments. i would come home on a saturday night and not be able to walk to the bathroom because my feet hurt so bad. i always tried to give the best service possible but i know brides leave there disappointed. bottom line is if you have a tight budget it’s a savior but if you expect to have an experience like they give on the bridal shows avoid DB at all costs. the other employees and i referred to it as “the k-mart of wedding dresses.”
Post # 5
@janetsnakehole: and that’s how i felt like i was at Kmart buying a wedding gown lmao and i know its not the employee’s fault i could just tell that they did not have enough bridal consultants to go around. and i had an appointment and i went during the weekday it was a Thursday at 11am
i cringe at the thought of going back i’m on a budget but ill def spend the extra to feel like a bride.
they dident even seem like they had the time to upsale anyone.
Post # 6
@HisNightOwl2014: yeah there totally isn’t time for upselling. i was always stretched so thin and running around like a chicken with my head cut off trying to give everyone a good experience but knowing they still felt abandoned. we would be there 2-3 hours after close on weekends just trying to get the dresses put away and getting the store presentable for the next day. it’s a nightmare.
edit- also most people don’t realize we make 7.5 an hour (nationwide) and have the opportunity for commission IF we reach a certain sales goal depending on the number of hours we worked. so sometimes its doing all that work and ending up making minimum wage because you didnt make it.
Post # 7
I only went there for my bridesmaids dresses but I could totally see what you guys are saying. When I walked in there with my mom and two friends, the lady at the front totally blew me off and acted like a rat had just walked in the store. She kept making it difficult when I was saying I already had my dress I was just looking for bridesmaids dresses, no I did not sign up yet but I will if I need to to be able to look at bridesmaids dresses. The disdain from her was blatant!! I could tell she wanted us to leave.
Since she left us standing in the front alone so long we just went in by ourselves to look at the dresses lol finally a manager came over and asked if we were being helped so I said no, she left us at the front and I haven’t signed in but I would like to because I would like to get bridesmaids dresses. SHE actually treated us like a decent human being. I felt so unwanted by that other lady its like come on do you want our business or not?
Another person probably would have just walked out but I really wanted to make sure I shopped around everywhere, and I ended up finding the dresses for them there in the perfect color. But yeah, it seems like a running theme, and I guess since I was dressed casually in jeans she looked me up and down and thought I was just there to try stuff on and not buy. That’s no excuse though lol
Post # 8
I actually had a totally different experience.
I bought my “after party” dress from there (a white by vera). They treated me fine. I had a weekend appointment, and it wasn’t really crowded. This is after buying my “wedding” dress from a very expensive salon as well.
I mean, the “salon” treated me pretty much the same as DB, but I guess I was lucky!!
Post # 9
I had a great experience at David’s Bridal (and bought my dress there). However, since they are a chain, I think the service varies from store to store. My sales girl was awesome and I loved that she didn’t pressure me like some of the expensive boutiques that I went to did.
Post # 10
I actually had a really great experience too and I agree it totally depends on the location and if it’s the weekend or not. I had a Friday afternoon appointment and my consultant was so nice and helpful and she actually picked “the one” for me!
At a later date I went in with my mom to try and find her MOB dress and it was CRAZY in there! It was a Saturday and we didn’t even have help from someone to get dresses for her. They for sure prioritize the brides (not a bad thing) and I could tell the consultants were stretched pretty thin that day! I don’t blame them though since it’s clearly out of their control as employees.
Post # 11
I had a perfectly fine experience at David’s Bridal. I didn’t find my wedding dress there, but the consultant who worked with me was friendly, helpful, and attentive.
Post # 12
I had a great experience actually. My consultant was great, he actually listened to me and took my mishmash of likes/dislikes and picked out the dress I eventually bought. I felt like a bride because, uh I was trying on wedding dresses! Speaking of my consultant, he even remembered me every time I came back to the store either to look at bridesmaid dresses or for fittings and things like that. I think it’s just hit or miss service-wise. I mean, I had absolutely terrible experiences at a few local independent stores (laughing at my budget, telling me I wouldn’t find a pretty non strapless dress, making my size 8-10 self feel like a cow, things like that), but it was DB that I had the best “bridal” experience at – go figure!
Post # 13
I had a pretty good experience. I went for a weekend appointment, and it was like a madhouse. Our consultant was wonderful, so I asked her if I could schedule another appointment with her specifically on a week night. It went MUCH better. We also are getting Bridesmaid or Best Man dresses there, and even with a different consultant it was a pleasant experience.
I went to a handfull of boutiques as well on my “find the right dress” journey, and I was treated well at most of those. Many of them actually helped me into and out of each dress, which was really helpful. At one of the bridal salons, the staff were a bit snooty and I just didn’t vibe with them very well.
I guess it depends on what your expectations are and what kind of consultant you end up with. Roll of the dice, I suppose 🙂
Post # 14
I only bought my garter there, and I’m glad I didn’t go there for my dress. The cashier at DB treated me like crap.
Post # 15
I’ve been to davids a few times now, first to try on dresses and second with Boyfriend or Best Friend who I am Maid/Matron of Honor in her wedding.
My experience was on a Thursday night. I was given ok service, but they were understaffed and I had the seamstress helping me for the first few dresses. I left very frustrated, as they kept bringing me dresses that were too big.
My second experience was on a tuesday am, with my Maid/Matron of Honor. She had a WONDERFUL consultant who helped her in every which way and gave better service than some of the other high end salons. Also, we all scoured the racks to find things to buy off the rack and my Maid/Matron of Honor and my choices were pretty good but she found THE dress and also it was under myfriend’s budget. The consultant also accessorized everything for her and she walked away with a complete look for 300.00.
Post # 16
I had the same expectations as you did and was extremely disappointed as well. I actually filed several complaints about the horrible service I had received….my dress was ordered in the wrong size too!!! I went in for my reception dress and had one picked out before hand so all I needed was someone to let me try it on to pick a sash and order it for me…and yes, I had an appointment and arrived EARLY only to be ignored for half an hour while I watched walk ins being helped immediately. In the end all I got was a couple of apologetic phone calls from the store manager and pleads for me to come back and give them a second chance. Which of course I WOULD NOT.
Girls also think DB is a good place to get affordable dresses….I don’t think so. Unless you find one on sale their prices aren’t that low. They had a dress very similar to my Maggie Sotterro dress and it was priced the same.