- 7 years ago
- Wedding: July 2013
Good News: I found my wedding dress.
Bad news: David’s Bridal customer service.
I don’t mean to get down on David’s bridal, but seriously I just expected a little more…
Okay, tried on dresses with my future mother-in-law today after a long day of looking in Nordstroms. We found ym dream dress at David’s though. At Nordstrom’s wedding boutique, we had the sweetest and kindest woman help us, but I wasn’t ready to fully commit to the pretty dress yet! She had about two other girls on her hands, but made us feel like we were the only ones there!
Then…we went into David’s Bridal. We were not acknowledged for about 5-10 minutes. Finally, a woman approaches us and looks tired and unhappy (poor gal, it was the end of the day and I’m sure she was tired). We didn’t have an appointment but there was only one other person in the store and it was still 3 hours until their closing time. And it’s a Monday. Not a weekend. Waited another 10 minutes. Set up an appointment 30 minutes away because the lady wanted to see if she “had time.” My Future Mother-In-Law said, “Um, so you mean the other dressing rooms are all occupied?” (I know, she’s outspoken but I love her…and we don’t have all day). The woman looked at her with a disgusted look and looked away.
I think my face was red. I didn’t even want to come back into the store because it made my stomach feel sick. Hello? We’re the ones who want to pay money, here? And the lady gave us “the look” once we came back in. She didn’t smile at me and acted like I was such an inconvenience (and I was being nice from the beginning). Plus, it wasn’t my first time at David’s Bridal. I had a more pleasant experience the last time, well, kind of. After all, they aren’t Kleinfeld–so I don’t know why they make their customers feel they are inferior. Am I crazy or am I just a mistreated customer who just wants to buy a wedding dress!
~I understand their employees deal with very ‘unique’ people at times…but come one, I’m no where near a Bridezilla. I had a smile on my face, was patient, and stayed calm the whole time. I tried to be as friendly and kind as possible, but it got really awkward really fast.Anyway, when you’re at work you should set your differences aside and give quiality service. I had NO idea why they are still in business aside from the fact lots of women need wedding dresses for a lower price. I guess that’s the price I pay for a White by Vera Wang dress that is the dress of my dreams. I’m terribly confused :/ I was beginning to feel depressed in the store until the friendly consultant helped me try on dresses. She was probably the only kind woman in the store. No idea. I am at a loss for words. I don’t get how unprofessional people can be. I don’t really want to ever go back there, but I must if I want my dream dress. SIGH.
Okay, vent done. Anyone else experience this at David’s?
Nordstroms is SO much better. I was treated like royalty…and the dress at Nordstroms was $400 cheaper than the one at David’s Bridal.