(Closed) Dealing with a poor office assistant

posted 7 years ago in Career
Post # 3
Member
664 posts
Busy bee
  • Wedding: December 2011

@helpwatned: I haven’t been in this situation, so please take what I have to say with a grain of salt. I think it’s fair to tell your dept. head that you have tried to give the assistant work to do, but you’ve found it takes more work to correct her mistakes than to do it yourself. If the dept. head doesn’t work directly with her, s/he has no way of knowing what kind of work the assistant is doing.

Post # 4
Member
1199 posts
Bumble bee
  • Wedding: November 2011

@helpwatned: This has happened to me.  The assistants that have worked for me do crappy work and are unable to perform their jobs to the degree required.  Some of the assistants have reported directly to me, others did not.  Regardless, I always give honest feedback to my boss about these people.  One of the people ended up being terminated.

I think you should tell this worker’s line manager about these issues and see if this person can’t be put on a PIP (performance improvement plan).  Why should poor workers get off without doing their work while others pick up the slack because they are incompetant?

Good luck!

Post # 5
Member
834 posts
Busy bee
  • Wedding: October 2011

@helpwatned: Haven’t dealt with this, but maybe you should just tell your supervisor how you feel? It might benifit the company by getting an incompetent emloyee off payroll, and you wouldn’t need to worry about her anymore.

Post # 6
Member
46416 posts
Honey Beekeeper
  • Wedding: November 1999

Do you and your colleagues not have a responsibility tp provide feedback to her direct supervisor about her work?

I would sit down with that person and give them the concrete examples you have listed.

The department head also needs to know that your time, which would better be spent on other work, is being taken up by clerical tasks.

If she is so incompetent that you are doing your own clerical work, either she needs to improve or her position may be unnecessary.

Post # 7
Member
204 posts
Helper bee
  • Wedding: August 2012

I would speak with your colleague whom she is also assistant to. If you are indeed on the same wavelength, you should jointly discuss this with the assistant’s direct manager. She is being paid for work she is failing to do properly, or not at all. In this economy, if you cannot give 100%, SOL. Hire somebody who can and will do the work.

Post # 8
Member
609 posts
Busy bee
  • Wedding: January 2009

I’m an assistant right now and it sounds to me like she isnt pulling her weight at all. I’ve worked with other assistants like that and from my experience its a lack of understanding on what they are doing. She might now understand that when she does things wrong the impact of it. Not saying you need to hold her hand but it just sounds like she’s not connecting her role with the bigger picture. which can either be from her being new or not caring.

I think (if you have the time) that you can take this as a coaching opportunity. When she does something wrong bring it to her attention. Show her what she did incorrectly and give it back to her to fix. If anything she will want to do it right so she doesnt have to do it twice. There are tons of tools out there for being an effective assitant so maybe get her some of those guides? But honsetly it just sounds like she is there to collect a paycheck.

You can also talk to her and tell her you are concerned  cause she’s not doing a good job and ask her what she needs to be more successful. That might scare her staight too!

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