(Closed) Dear AT&T…..

posted 6 years ago in The Lounge
Post # 3
Member
3265 posts
Sugar bee
  • Wedding: February 2014

I ALWAYS write down the customer service person’s name when I’m calling a company. I’m glad you were able to get it. That person can’t get away with this!

Post # 4
Member
46413 posts
Honey Beekeeper
  • Wedding: November 1999

Always ask for the name of anyone you deal with on the phone, online, or in person.

If you get this treatment, ask immediately to speak with their supervisor.

All call centers record their calls, so the supervisor will be able to hear exactly what happened.

Post # 5
Member
735 posts
Busy bee
  • Wedding: August 2012

@becauseilovehim:  A good reminder that I am sending much too much of my paycheck to AT&T each month.  I have been meaning to shop around… this is a good reminder of one more reason (besides the unreasonably high bill) to get on that!

Post # 7
Member
1405 posts
Bumble bee

I once asked to speak to the ATT person’s supervisor.  They said they didn’t have one.  I replied that I was surprised the CEO was answering the customer service line.  Totally went over the person’s head.  

Post # 8
Member
85 posts
Worker bee
  • Wedding: December 2012

@Sunflower–girl:  Lol. It’s always a pain having to deal wthis customer service lines

Post # 9
Member
735 posts
Busy bee
  • Wedding: August 2012

@becauseilovehim:  I’m aware that there are less expensive options in my area (now).  When I first signed up with AT&T U-Verse they were new, a bargain, I was mad at the regular cable company, and the customer service was handled by a differenct call center than the rest of AT&T… all of that’s changed now.  

I finally realized that I’m paying around $200 a month for cable & internet that goes out when there’s bad rain and the CSAs yell at me when I call to report it!  And I was told that if I want the “new” cable box/modem & DVR I will have to change my service agreement and pay even more… it’s only for new customers.

Good for you, putting your foot down and making your point with your wallet.  I think that’s the only way corporations hear us!

Post # 10
Member
1414 posts
Bumble bee
  • Wedding: June 2012

Terrible costumer service!!

Post # 12
Member
1438 posts
Bumble bee
  • Wedding: July 2012

Wow I cant believe she gave you those numbers! I hope she gets in trouble sorry you had to deal with those bitchy people. lol

UGH i hate AT&T! every month it tells me I go over my data plan when my data plan is off on my phone, so about twice a month i have to call and complain to get the extra $30 taken off of my account. So i upgraded to a bigger data plan about 2 weeks ago. and yesterday I got a text saying i just used 100% of my data plan. I was pissed, once again i had to call to get my extra charge off my bill. I hate them so much. my plan with them isnt over for another 2 years. So I’m stuck with them, I really think AT&T charges way too much a month for there phone plans. Just saying.

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