(Closed) Dear Old Navy UGH rant

posted 6 years ago in Pregnancy
Post # 3
Member
7587 posts
Bumble Beekeeper
  • Wedding: December 2010

@MarryMeTiffany:  I returned stuff and they didn’t make me pay the shipping??? I called and told them the sizing was off and they sent me a slip to print. 

The sizing is on average one size off there in maternity. I’m usually an XL because of my chest, but pregnant, I’m a medium or a large. 

Post # 5
Member
174 posts
Blushing bee
  • Wedding: September 2010

I’m sorry I hate paying shipping to begin with let alone to return an item. I just thought I would say Target has a lot of cute maternity clothes online and you can return in store (which I love). Most of my online purchasing decisions are centered around how much I’m going to pay for shipping lol so I have done my research =)

Post # 6
Member
5498 posts
Bee Keeper
  • Wedding: September 2010

I’m sorry. = ( My local one has a small section in the back by the kids but they don’t have a lot. Is there one a little farther away that might carry them so you don’t have to pay?

I am also normally an XL but in their cloths I tend to size down a little.

Post # 7
Member
5498 posts
Bee Keeper
  • Wedding: September 2010

@WiLLowTreE:  I have found that the Target maternity tends to have shorter sleeves…like my wrists show. It’s weird but other than that they are really comfortable. = )

Post # 8
Member
128 posts
Blushing bee
  • Wedding: August 2012

I used to work for Gap and even though my store didn’t have a maternity section we always accepted maternity returns in the store. I don’t know if Old Navy follows the same policy but it’s a part of the Gap brand so I just assumed they would. I learned that if you ask to speak to a manager they will almost always do what they have to in order to make the customer leave happy.

Post # 9
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

Yeah I was surprised that they dont sell maternity clothes in their store. Its generally kinda hard to find a good range of maternity clothes that you can actually try on before you buy unless you want to pay the high prices at Destination Maternity

Post # 10
Member
2201 posts
Buzzing bee
  • Wedding: August 2010

The return policy also irritates me – so I just order a ton of stuff and keep what I like (making the $6 return charge a little easier to tolerate, since I’m returning $150 of clothes, instead of one top). And exchanges are free, so instead of ordering a pair of pants in 2 sizes (not sure if I needed a 6 or an 8), I just order one size and then exchange for the other size, instead of ordering in both sizes and returning one (and having to pay shipping).

They probably see customers like me and think “well, if she didn’t order $250 of merchandise and return $150 of it, we wouldn’t have to charge for returns”. But I do that because I don’t want to pay to return one item!

Post # 12
Member
1645 posts
Bumble bee
  • Wedding: May 2010

The OldNavy near me will allow you to return anything purchased online. They usually throw it in clearance with a discount tag since it’s not typically sold in stores. I’ve never had a problem returning things. Also, I get pissy about shipping charges in general, so if things didn’t fit because the sizing was off, I would definitely call customer service and ask them to refund the shipping, or give you free shipping on a replacement order with adjusted sizes.

Post # 13
Member
3 posts
Wannabee
  • Wedding: June 2012

I am a manager at Old Navy. You can return anything you order online at any Old Navy store. 

Post # 14
Member
2201 posts
Buzzing bee
  • Wedding: August 2010

@mrsmartinez623:  That’s good to know! I just abided by the return policy listed online, but I’ll definitely try to return in-store next time I need to.

Post # 16
Member
3 posts
Wannabee
  • Wedding: June 2012

@MarryMeTiffany:  You should be fine returning it in stores. We return anything that is online only and put a 50% off tag on it. 

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