(Closed) Decor Company Screwed Up our Order.. What Would You do?

posted 6 years ago in Decor
Post # 2
2170 posts
Buzzing bee

I say go with the gold grace chairs. They look nice and I can’t remember what any of the chairs I’ve sat in look like at any wedding I’ve ever been to. That being said, I’m not sure how to handle this issue with your grandmother. Since she paid for them can you talk to the company about refunding some of the money? I would hope they would offer this anyway since its their mistake. I don’t know if that would make it ok in her eyes or not. Maybe talk to her about, tell her your worries of dealing with another company and that you are completely ok with the gold grace chairs. Maybe she won’t care about paying more to get the nicer ones since it was important to her to begin with? 

I think you should start with a conversation with her, telling her your concerns and see what she says. I wouldn’t want to disrespect her by saying “it doesn’t matter’ when it does to her and she has offered to pay for it. maybe get some info from other companies ahead of time so you can tell her what it would cost to get the ones she likes. 

Good luck, bee!

Post # 3
9519 posts
Buzzing Beekeeper

I like the gold grace better to be honest. So many people have the chavari chairs, us included, the gold grace will be refreshingly unique. 

Post # 4
47427 posts
Honey Beekeeper
  • Wedding: November 1999

View original reply
lalexa01:  I would pick the Gold Grace chairs over chair covers any day.

I would tell my supplier that they had two choices:

-supply the Chiavari chairs as they contracted to do- even if they have to use a different supplier. I can’t believe there are no other Chiavari chairs available anywhere on the date of your wedding.

or, cover the cost of renting Chiavari chairs from another supplier if you or your Grandma are able to find them

Otherwise, the Gold Grace chairs will be fine.

Post # 5
1270 posts
Bumble bee

Those are very different chairs, one is more modern, the other is more traditional. They bring a different feel to the room/decor, for sure. Grandma has every right to be upset at the company (not you, it is not your fault). If I were you I would let her speak directly to them about it, maybe they can come to some arrangement which will make her happy, since you aren’t that bothered either way. Though I get most people won’t be looking at chairs (I would, but I’m a design freak), it means something to your Grandma and she just wants it to be perfect for your wedding.

Post # 6
2803 posts
Sugar bee
  • Wedding: May 2016

Are they going to offer you any kind of discount if you take the gold grace chairs? You should be entitled to something since it was their mistake. 

As a PP already stated, I don’t remember any chair I’ve ever sat in at a wedding. I hope your grandmother can see it that way since she is the one that cares so much.

Post # 7
554 posts
Busy bee
  • Wedding: May 2015

I would go with the Grace chairs but would be demanding a significant discount for their changes to your agreement.

  • This reply was modified 5 years, 8 months ago by  luxelove.
Post # 8
4038 posts
Honey bee

I think they look fine. I’ve never seen that style of chair before and gold chiavaris are a bit overdone. I don’t know about the padding with the Grace chairs, but the chiavaris at my daughter’s venue had thin pads, and were very painful to sit on after awhile, so she didn’t chose them.

Post # 9
1294 posts
Bumble bee
  • Wedding: June 2016

I like the Gold Grace chairs better too. But I’d definitely push for a big fat refund for the inconvenience.

Post # 10
2675 posts
Sugar bee
  • Wedding: September 2012 - Southern California

It looks like I’m in the minority, but since you asked, I much prefer the chiavari chairs! As a guest though, I wouldn’t give two sh!ts what your chairs lookedo like, as long as I can plant my happy ass on it haha. Since your grandma paid for this, maybe she’s willing to fork out the extra $$ for delivery/set up to get those original chairs?

Post # 12
1460 posts
Bumble bee
  • Wedding: August 2015

View original reply
lalexa01:  Is the company offering you any discount because they screwed up?  A different chair is great, and looks really nice, but it isn’t what you wanted.  They should have offered you something else, specially since your grandma is unhappy with the switch.

Post # 13
2967 posts
Sugar bee
  • Wedding: September 2014

View original reply
lalexa01:  I actually like the gold grace chairs better! They are beautiful, elegant and different!

With that said, I would ask them for a significant discount to save the sale because they screwed up. Maybe that will sway your grandma a bit 😉

  • This reply was modified 5 years, 8 months ago by  MissJulianna.
Post # 14
96 posts
Worker bee

Surely its down to the vendor supply what you ordered? I wouldn’t be happy with those grace chairs.

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