- 4 years ago
- Wedding: October 2014
I’m posting on behalf of my non WB friend who’s getting married in July (and is also in our wedding!) to get some general advice and direction on where to go.<br /><br />At a bridal show, she entered a draw and won a “free limo.” Turns out the company who was offering the free limo, also did decorating – perfect, two birds with one stone! She booked with them, but then started to explore a little more and it turns out the “free limo” wasn’t so “free” afterall – she was actually overpaying by about $1200 when she priced out the same services with other vendors.
She paid the nonrefundable deposit as per her contract (which she never received a copy of, just a picture of…), and e-mailed them at least twice stating their services would no longer be required on her date due to X, Y, Z.
Along with overcharging her, they also kept demanding more money (outside of the terms of the contract), and threatened to cancel services at one point when she said she didn’t have the money to pay (which is understandable, as it wasn’t required/expected).
She reported them to the Better Business Bureau this past weekend, and received an e-mail from the owner today. The BBB contacted them with the complaint, and he is responding stating “At this time we have no choice but to commence Legal proceeding against them as allow by Law to fulfill their Legal . obligation and to cover the contract amount . Furthermore, they are also responsible for all collection and legal cost arising as allow by LawWe have consultation with our Legal Counsel , regarding this matter , they are familiar with BBB procedure .”<br /><br />My question is – if she paid the non-refundable deposit, so she fulfilled that part of the contract, and let them know in writing (via e-mail) that she no longer required their services – do they have a leg to stand on? <br /><br />We are in Ontario, Canada – but I’d be interested in hearing any perspective/direction/suggestion/experience you have!