- 4 years ago
- Wedding: March 2014 - A castle
Long post ahead, please try to stay with me here….
So, as many of you bees know, I was very proud of my e-ring and I posted it literally every chance I could. My e-ring came from MoCo and I was so proud of my FI -that we could find a ring that was beautiful and didn’t cost us a huge chunk of our wedding fund.
Well here’s the saga of how I became e-ring-less.
I was proposed to on July 6th. 19 days later, a stone fell out of the band of my ring. There was a lot of micropave and it had been resized, so I tried not to stress too much and I contacted MoCo. They were happy to send me a shipping label and replace the stone that fell out. They assured me that all the other stones were checked and were secure in their setting. They had my ring for about 3 weeks before I got it back.
I happily wore it for another 3ish weeks, until one day after walking to class I looked down and noticed that another stone was missing, this time out of the halo.
I contacted MoCo and this time I had to send it in on my own dime. I had no clue this was the last time I would ever see my ring…
They had my ring for another 2 weeks and I never heard a peep from them, I knew they had it because I could see it had been received on my tracking number. I decided to contact them. They said that the palladium was working against me and basically blamed the missing stones on me – that I was hard on my ring or that wearing nitrile gloves caused stress and suction on the prongs – causing the prongs to break and me to lose stones. I felt so guilty and horrible that I had made my FI purchase a ring that wasn’t made for forever wear…
Later MoCo got back to me and said they would recast the ring free of charge in white gold, in hopes that the WG was stronger than the palladium and that it would better hold the micropave in place. I was thrilled that they were being so nice and flexible, willing to work with me to find a resolution.
About a week later, I contacted them to find out that the setting came back from the setting company they used and as their jewelers were setting the pave themselves, they noticed that the prongs were much too short to hold the pave securely in place. So all the time I spent fretting that I was too hard on my ring or I was ruining my ring was a waste because “the design was flawed.” They tried to work with the setting company and asked them to redesign the ring with longer prongs that would hold to pave. The setting company did not agree to redesign the ring. (MoCo was very patient with me through the whole thing, and I felt like they really tried their best to make me happy).
So… I got the bad news that my ring was going to have to be discontinued from their site and that I would need to pick a new one. I definitely did not want a new one, as this was the ring I loved and pined over for months and months. My FI was hurt and upset and so was I. It started putting strain on our engagement as we had to keep delaying engagement pictures and I never even got the chance to show anyone my ring in real life.
After another week or so, I told them that I didn’t want a ring from them…I just wanted my money back. They complied and gave me a refund… but I never really got an apology. I do feel like they did what they could to try and remedy the situation, but by using a 3rd party setting company they weren’t at the liberty to actually fix my ring.
So after being engaged for almost 3 months, my ring spent a whopping 1 month on my finger. Now I will never get it back and I am heartbroken. My fiance is so upset and so am I.
Sorry for such a long post, I just needed to vent. MoCo told me not to post about this on weddingbee…. but I just feel like others should know that they don’t use their own settings and be prepared to give your ring up for months (or forever) if you need repairs. I loved my ring, I really did…. and MoCo did what they could for me, but in the end, it wasn’t enough :/ And here I am, with no ring to show for my engagement.