- 4 years ago
- Wedding: September 2018
I don’t even know where to start, so I guess I’ll just come right out with it. We got the photos back from our “professional” wedding photographer and after clicking through all the photos, I realized there were absolutly NO PHOTOS of the ACTUAL CEREMONY!! There’s photos of EVERYTHING else, except me and my husband standing at the alter together. There’s not a single picture of us actually getting married, no ring exchange, no first kiss, nothing. It took a month for me to actually get back in contact with the photographer because she just wouldn’t email me back. I had no issues getting in contact with her or her husband before payment but as soon as we paid in full, I started having issues getting in contact with them. And then after the wedding, I had to reach out to them because it had been about a month and I didn’t have any pictures, nor had I heard from them.
I got my online album a few days after I emailed them, and then that day I sent another email expressing my disappointment with some of the photos and asking why there weren’t any photos of us getting married. They apologized for my disappointment and just kind of left it at that, they never addressed the issue with the missing photos. I sent them multiple emails after that trying to figure out if they ever took them and what they were going to do about it. She could never be straight with me though, she was just like “You have ceremony photos in your album, I just double checked (:” I had to be extremely specific for her to “get” what I was talking about. I figured it was obvious why I was upset…I mean it’s basically the one thing I hired you to take pictures of, ya know. Kind of the main event? Hard to miss? Eventually she stopped replying.
I had to resort to posting on their business facebook page for them to respond to me. I was very polite in my public post and was just asking for a response so that we can come to a resolution as it’s been 4 months since my wedding. Of couse she emailed me immediately and proptly deleted the facebook posts from me. At this point I was becoming very blunt with her and sent her a copy of the photo of my dad walking me down the aisle and then the next photo they took after that which is a photo of me and my husband walking back down the aisle as husband and wife. I askd her where are the photos of the ceremony between this time frame? I have no pitcures of us at the alter together. Her response “Hm, that’s strange. It sounds like a glitch in your album. I know I saw more photos.” She claimed she was out of town for the holidays and would be back home where her raw images are stored after Christmas.
I never heard from her after Christmas or New Years, so I waited until last Monday to send another email asking if she’s had a chance to look for my images. No respose. I emailed her the same message again two days later and just received a response stating that “it’s random for these pictures to be missing because I know I shot your ceremony. Either the images were corrupted or overwritten. I apologize for the glitch.” They then asked for a mailing address so that they can send us a $200 refund. $200 out of $2,300 for failing to have photos of the most important part of our wedding.
I’m devastated y’all. I can’t stop crying and I feel so helpless! It’s like they don’t even care about the emotional value of these photos and the fact that I will never have them to grow old with. I won’t be able to look back at the moment I married the love of my life. I don’t even hardly remember the moment because I was so nervous and had a million other thoughts going through my head at the time. The whole night was just kind of a blur. The only photo I cared about was the first kiss. And I’ll never have it. They also messed up the sparkler send off and we had to do it twice, which was embarassing, and it still turned out horrible. But that’s another rant for another day.
My mom is talking about taking them to small claims court and sending something to the BBB, but I’ve never been through something like this. Even if we do get compensated, it doesn’t make up for the sentimental vaule that those photos hold. Have any of you been through something like this? I’d love to hear your stories.