(Closed) Devastated About Wedding Photos

posted 4 years ago in Photos/Videos
Post # 2
4656 posts
Honey bee

First of all, I am so sorry that this happened to you and I agree that any type of compensation won’t make up for the fact that you hired professionals and they didn’t do their job.  

I would start contacting your friends and family who attended the wedding and ask for everyone to email you any pictures that were taken during the ceremony.  I know they won’t be of professional quality, but I am sure you can get a couple good ones that could be printed and framed.  

This happened to friends of mine (they actually ended up with 0 pictures of the entire day because the photog was a scammer), but luckily they got a bunch of great pics from family and friends and they were able to take stills from their wedding video.  


Post # 3
1033 posts
Bumble bee

I don’t think small claims court would be worth it financially. I’d have a serious conversation with her and firmly ask her to look through all of her images to see if she has any pictures since she remembers seeing them. From there, look at your contract and try to determine how much those pictures are worth financially. If she meets your terms and compensates you fairly then you should just call it a day. Also, she might be willing to come out and do a reshoot with just you and your husband. 

If she won’t budge, I wouldn’t be shy in telling people online (yelp, g+, Facebook, weddingwire, etc.) that she failed to deliver a picture of you and your husband at the alter. Let the sites know she photographed your dad walking you down the aisle then you and your husband walking out as a couple but missed the first kiss, exchanging rings and being up at the alter together. Never slander or exaggerate. Just state the facts so future brides know to put that language into their contracts if they want to work with that vendor. 

Post # 5
3014 posts
Sugar bee

After 30 years of marriage I would say that although this is very disappointing it is not devastating. 

We didn’t have any ceremony photos at all and yet we’ve survived.

The wedding shouldn’t be the happiest day of your life. It’s what comes afterwards that is really fun.

In the meantime contact your friends and family. It’s likely that one of them has a photo of the crucial moment. 

Post # 6
1338 posts
Bumble bee
  • Wedding: March 2017

Oh my gosh bee I am so sorry! We kind of had this thing happen instead with a videographer. He was just starting out with video but was an established photographer. He filmed our whole day, and NEVER gave us our video. I have zero idea what happened but several people offered to film our ceremony and I told them no because we had him. So I don’t have any video of our wedding and I hate so much. Definitely review her as many places as you can so other brides won’t have to go through the same thing. I absolutely would tell her you are thinking about suing, honestly it might scare her into paying you more of a refund. It’s just bizarre she can’t tell you what exactly happened either. Was she well established and have good reviews?

Post # 7
7804 posts
Bumble Beekeeper

Do you have any nice guest pics you could use? 

Post # 8
3187 posts
Sugar bee
  • Wedding: June 2017

View original reply
khardy :  so just to start with the sparkler send-off, since you brought that up: i’ve seen A LOT of couples “do it twice”. you’re either in it for the pics, or in it for the experience – and if you’re doing it for the pics, then yeah..it takes more than 1 go through. (we only went through once, and we had an incredibly talented photog and 2nd shooter, and our sparkler pics are probably the most “meh” pics we got, but it was fun and everyone enjoyed playing with fireworks).

as for your ceremony photos…..i’m really sorry. that sucks. the way your photog has been acting is shady AF and there’s no excuse for that. shit does happen…files get corrupted, data goes missing, etc. but she should have been straighforward with you about it. what does your contract say about delivery of photos? mine has a clause it in about what damages i’m entitled to if pics went missing/corrupted. start there.

Post # 9
4464 posts
Honey bee
  • Wedding: December 2014

On principal and because you paid her, I’d definitely go back to her with more demands. Since you do have photos, a full refund may not be in order, but I do think you should get the majority refunded. If she refuses or doesn’t respond, I’d plaster it all over the review sites, like PP said, just the facts. You can also file a claim with the BBB, you can do that online and that can sometimes kick their ass into gear. 

Sorry this happened, try to get photos from guests, I’m sure someone must have captured some critical moments. We didn’t have a photographer, so all we have is a dozen or so iPhone photos of our ceremony, but that’s enough to remember the moment and look back on. Like 

View original reply
Supersleuth said though, it’s not the end of the world to not have photos. You’re still married and you still have memories of a beautiful wedding.

Post # 13
327 posts
Helper bee
  • Wedding: August 2017

Omg bee, this is so sad! I can’t imagine how you must feel because the worst part of all our shots was also the ceremony, but I was kind of expecting it, to be honest, because it was a difficult space to shoot in, and the minister was kinda strict about the cameras not interfering with the vibe etc. I was relieved to even get one or two nice photos, but still felt disappointed because as you said, this was kind of the most important part of it all… so to have no images whatsoever… that is just terrible and I’m so sorry. 

I’m not sure about legal proceedings because the contract is probably vague like everyone’s in the business, but I would insist on more than a small refund… 


I know it won’t be the same, but perhaps also ask for a free second shoot – it won’t replace the memories but at least you can create new ones… :-/

Post # 14
1593 posts
Bumble bee

While it’s obviously not the end of the world, I would be pissed that I paid full price for that photographer. It’s pretty much known that the wedding photographer will take photos of you know, the wedding. If I didn’t get what I paid for, I’d want at a minimum a discount. And I don’t see why it’s a problem to consider your wedding to be the happiest day of your life…

Post # 15
388 posts
Helper bee

I’d be mad as hell. You could always make a new email and email her pretending to be a potential bride and ask for a face to face. Then I’d post all over the Web about her horrible service so other brides don’t go through the same thing. Definitely ask guests for their photos. I’m sorry bee. 

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