Post # 1
I went to go pick up my wedding band yesterday, and they offered to clean my engagement ring for me. Then there was a commotion in the back of the jewelry store and they asked me how long i’ve had the ring etc. I told them a little under a year. Then they told me that one of the little diamonds in the pave setting fell out and they couldn’t find it in the filter. I know the jeweler who cleaned my ring isn’t responsible for my ring since it’s only been a year and it shouldn’t have fallen out from a steam cleaning.
The jeweler where we got the ring from isn’t open today (Monday) and I only have 4 days to get my engagement ring fixed!! So are they responsible for the diamond? Luckily our ring is insured, but who’s responsible? What should I do?!
Nothing is going right!!
Post # 3
Can you call the place that your ring is insured through? They can probably help you out the best until your jeweler opens tomorrow!
Post # 4
You should call your ring insurance people. Regardless of who is at fault, they are going to be the ones reimbursing you. Make sure to write down all the details of the event: where you got the ring cleaned at, what method they used to clean it, who was the manager in charge that day, and what stone fell out. If you can take a picture of the ring showing where the stone is missing that would be good too. I don’t know how long they would take to reimburse you or how much they will reimburse you, but it might take longer than four days. So you might end up getting your jeweler to fix it right away by putting in another stone and then you would be reimbursed by your insurance company when the claim went through.
Post # 5
First, I’m sorry this happened — I’m sure it’s upsetting.
Pave settings, however, are notorious for losing stones, no matter how long (or short) a time you’ve worn them. Can you check with your jeweler to see how they actually cleaned the ring? If they put it in some sort of ultrasonic machine (which uses tiny, fast vibrations to knock dirt and grime loose into the cleaning solution), it is almost certainly the jeweler’s fault — any jeweler worth their salt should know not to put pave in an ultrasonic machine. The tiny vibrations can easily knock the stones right out of the pave setting. If they cleaned it more gently, then it was probably about to fall out anyway and not the jeweler’s fault.
It’s hard to say without knowing the details of your setting, but sometimes the maker of the setting will replace the pave stones for free or a nominal cost, since they expect that a few will fall out sooner or later. Check with whomever you bought the ring from to see if this is true. If it’s going to cost less than your insurance deductible to get it fixed, there’s no sense in putting a claim on your insurance unnecessarily.
Post # 6
What kind of program do you have with your initial jeweler? I know mine offers a warranty program where they inspect the ring every 4 months, but if anything happens to the stones (fall out, chip, etc), they cover it. We also have insurance for loss/theft, but if you have a warranty/protection program, your jeweler would be responsible for covering it…
Post # 7
DO NOT CALL ANYONE! This happened to me as long as you didnt bump the ring or there was any shown force your jeweler who you bought the ring for should replace it. Otherwise it will cost you under $50 (high end) to get a new diamond put in and they should be able to do it while you wait! Same thing happened to me.
Post # 8
Before you go filing an insurance claim, definately check as to whether your jeweler will fix the ring for free, or for a nominal fee. If it really is less than $50 to get it fixed (and really, those tiny little pave diamonds are cut by child labor in India and are cheap, cheap, cheap, so it’s primarily the jeweler’s time that you’re paying for) it’s probably less than your deductable anyway. If that’s the case, and you’re concerned with getting it fixed before the wedding, I would just have it fixed and forget about the insurance – filing the claim will only take time, and you won’t get any reimbursement anyway. However, you’re going to have to find a jeweler who can do the work onsite, as it doesn’t sound like you have enough time to send it away and get it back.
And seriously, if you don’t get it fixed before the wedding, I wouldn’t worry too much. I have friends who have lost pave stones and never known when – it’s probably not too obvious, except to you. And HL is right – this is far from the last stone you’re going to lose – pave is just like that. So, while I know it’s upsetting, take a deep breath and try to relax.
Post # 9
Thanks guys! I will definitely contact the jeweler first and see if they’ll replace it hopefully for free and soon!! You guys are awesome!
Post # 10
Hi Mamamiya! I am glad to see that you are going to contact the jeweler. My mom worked for a jeweler for years doing design and repair and this is a very common thing. Do not worry. My engagement ring w/ very tiny pave stones around the band has already lost a stone and we have had it for 4 months. It is a very common thing. You should take your ring back to the original jeweler. They should reset a stone into the setting. Just be sure to check that the stone lines up and appears to be the same color as the other stones. This should not take them long to do. If this is a chain retail store, it might take them a little longer, but 4 days should be plenty of time. Just be sure to stress when you need it and why. Be sure to have them check your center stone for you when you take it in just to be sure. I hope it all works out well.
Post # 11
Since the stone is so small, I’d just replace it myself, rather than going through insurance which has a deductible and also which will keep record of you contacting them about the loss. Too many losses will look bad to them and could increase your policy rate.