(Closed) Diamond in my Halo has fallen out 4 times!

posted 9 years ago in Rings
Post # 3
8 posts
  • Wedding: February 2014

If I ever had a stone fall out I’d have a heart attack. After 3 attempts I think it is fair to go to the better business bureau. They will help get the attention you deserve and you can still give the store/manufacturer positive feedback if you want once the issue is resolved.

Post # 4
4066 posts
Honey bee
  • Wedding: February 2009

That is really unfortunate.  I am not sure what you can do here.  They are technically holding up their end of the warranty, and pave is just one of those things.  You think you are being gentle with it, but it is clearly being knocked on something.  Even digging around in your purse can loosen a prong….or sleeping with it on, or puttting your hands in and out of pockets etc.  Not saying it is you, I am just saying that proving it isn’t a wear issue is next to impossible.  Daussi is a pretty good brand.  Is there another authorized Daussi retailer/repair place you can try though?

Post # 5
557 posts
Busy bee
  • Wedding: August 2014

Wow, that stinks.

I had a little diamond fall out of my ring (its a similar style as your’s but a different designer). It was one of the diamonds on the band though and it fell out because I dropped my ring onto the hard kitchen floor. Also, the prong might have been a little bit stretched because it had just been resized to be smaller.

When I got my e-ring fixed the jeweler resized it (because it still needed to be smaller) and tightened all of the prongs. I wonder if your jeweler just isn’t checking the strength of your prongs?

I would definitely take it to a different jeweler to be fixed, though. There must be something that both the factory and this jeweler haven’t been checking with the prongs. Maybe they’re in a hurry? Who knows…  I would see a jeweler who really cares and will take the time to make sure your ring is perfect. A lot of your wait time has just been because of all of the other orders they’ve had. It did NOT take 3 weeks for my ring to be fixed… it didn’t even take a week. I’m wondering if your jeweler is just too busy to really check your ring.

Post # 7
1 posts
  • Wedding: July 2013

Hello! New here, actually registered just so I could respond to your question and maybe help shed some light on the situation.

My fiance bought me a ring (thankfully not my engagement ring) two years ago for Christmas that had a pave setting. The same thing happened to me, but with a different store.. I noticed a diamond missing, they replaced it. A few weeks later, same diamond missing, they replaced it again. I took it in to have it cleaned, got to my car and noticed another diamond missing, they replaced it. Each time they replaced the missing diamonds, I was without the ring for 3-4 weeks. When the fourth diamond went missing we finally lost our calm and demanded something be done about this because at that point, they’d had it in their posession repairing it for more time than I’d actually gotten to wear it! We then found out from a jeweler that in a pave setting, if the ring is sized smaller than 5.5, it compromises the shape and strength of the prongs. The only way to prevent this from happening is to have a setting premade (they kept referring to it as custom made) in the correct size, then add the diamonds. They offered to let me exchange my ring in order to have it presized and then add the diamonds back in. We ended up exchanging that ring for the necklace that matched it (and obviously wouldnt need to be sized!).

My advice is to see if they will let you exchange it for this option. It will take longer (they told us 8 weeks), but it could result in an end to the problem. Good luck!!


Post # 8
234 posts
Helper bee
  • Wedding: May 2010

@Jamanda1432:  I am so sorry you are going through this! I had the same problem with my first halo setting. I lost 3 or so stones in less than a year. I think the issue was because it was re-sized from a 6 to a 3.5. At the time I knew nothing about jewelery or diamonds, so when the jeweler said he could size it and I trusted him. However, now I know it compromises the integrity of the pave. 

I hate to hear it is a Daussi setting this is happening with because that is what I just received for my new and improved setting to replace the one I mentioned above. It was made in my size and to fit my diamond, so I pray I dont have problems. Daussi is known for high quality, I did my reseach too! I would suggest you contact Daussi directly and let them know about your issues. At this point, maybe they should re-make the ring for you. I am not sure what metal your current ring is, but maybe there is a stronger option? 

Please keep us updated! Good luck!

Post # 9
2503 posts
Sugar bee
  • Wedding: June 2012

I think you definitely need to a get a new ring or a new jeweler, even if you had to go further away from your town to get one.

I have a micropave halo and both my ering and my wedding band have micropave diamonds. My wedding ring is even a full eternity band. Both are super thin at 1.7mm. I’ve had my ering for more than 2 years and I haven’t had any diamonds loose or fall out. I’ve exercised with them (even with light 5 lb weights), showered with them, and banged them into my car window. FWIW, mine is hand-set (custom) in platinum and I wear a sz 5. My jeweler is known for pave and micropave work.

I aboslutely think you can have a pave ring that you don’t have to baby constantly and I agree w/PP about contacting Daussi directly.

Post # 13
547 posts
Busy bee
  • Wedding: July 1993

I would e-mail Daussi directly and tell them what is going on. 

Post # 14
557 posts
Busy bee
  • Wedding: August 2014

@Hobokenbride2012:  That’s a really good option!

OP, this just really sucks that this is happening to you. I agree with PP that it might be the strength of your metal. But you’re right – your ring SHOULD be made to last. And even though you need to be a little more careful with certain types of rings, it isn’t meant to sit in a display case forever!!

If you make any changes or get it fixed again, I would really go to a different jeweler – even if its farther away. I don’t really have any recommendations on what makes a good jeweler… but mine is a jeweler that has a good reputation in my town. They also have fairly quick repairs (which is again why I think that they had the time to really make sure that everything was secure) and were very good at listening to my concerns and took everything into consideration. I just don’t think your jeweler is listening to you.

With the type of ring I have, I expect that I will have an occasional diamond come loose, but more than once in a year is getting to be too much. Your jeweler needs to check ALL of your prongs before giving you your ring back. I know that isn’t what you’re paying them to do, but if they care, they know that is the ethical thing to do as well as just the right thing to do.

Post # 15
4176 posts
Honey bee
  • Wedding: December 2011

Have you had to pay each time for the repair or was it warrantied? if you had to pay… ouch… that’s a lot o $$$.

I would try and push for a credit towards another ring setting because what you’re going through is unacceptable!

Post # 16
211 posts
Helper bee

I have a micro-pave setting e-ring.  I am sorry to hear your story.  However, it sounds like it is due to poor workmanship.  Did you get your ring re-sized?  Mine had to be “created” to fit my ring size and center stone size.  If you just “re-size” the ring, the structure will be changed and has high risk of loosing your diamonds.  

Since it already went to the headquarter to get repaired, maybe it might be better for you to get a new ring.  

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