Post # 1
Member
6 posts
Newbee
Okay, I’ve already sought advice from ladies close in my life, but I must preface this with… I’m a very patient and understanding person. I don’t yell, I don’t scream, I don’t cry or through temper tantrums (especially at professional service people because I know their job is already tough). But now I really want to (not that I will). I have a beautiful Henri Daussi engagement ring. My husband and I got engaged in June, I got the ring a few weeks later (because he knew me well enough to take me to pick it out) and within 3 weeks of having the ring a diamond in the corner of the halo fell out. I was shocked. I felt like it was bad luck on our engagement but I was level-headed, took the ring back to the store and asked them to repair it since they guarantee everything except the center stone. 3 weeks later, I get my ring back. I was a little disappointed with the repair as I felt it was noticeable but not horrible but I accepted it and lived with it. Cut to October, 2 weeks before my WEDDING! ANOTHER diamond fell out of the halo. This time in a different location. I go back into the store, this time with a bit more panic as we didn’t’ have 3 weeks for the repair to happen. They replaced the missing diamond, again not a beautiful repair, but I again dealt with it because I had it back in my hands only the day before I left town for my wedding. Okay so you think… newly married, happy, honeymoon season… New Years Day, another diamond fell out of my halo. This time from the SAME EXACT LOCATION as the first diamond. I take it back to the store, calm, stern, and obviously disappointed that the stores first 2 attempts to PERMANENTLY remedy the situation had failed. I strongly suggest that the store ship my ring to the Daussi factory to be repaired. I was tired of their hack jobs and I wanted “the pros” to solve this issue once and for all. At that point, the store warned me, “well Daussi goes on a hiatus during the month of February. They close down shop so hopefully we’ll get it back from them before they’re closed.” I’m thinking, “okay I guess this is good timing.” 2 weeks in New York at the Daussi factory and my ring is sent back. I can’t even tell where the diamonds had originally fell out of. The ring looks better than it did when I first got it and I finally feel like I can breathe a sigh of relief. NOPE. This time (tonight)… It only took 2 weeks with the ring back on my finger for another diamond to fall out of the halo. I want to cry. I want my ring to be a STRONG yet beautiful symbol of my marriage. I can’t just go into the store and demand a new ring! What do I do?!
I should have said at the beginning: I don’t bathe, shower, wash my hands or clean with it on. I have been SUPER diligent about that because I’ve had the problem basically since moment 1.
This photo was taken at our wedding with ALL diamonds in place.
Post # 3
Member
12 posts
Newbee
If I ever had a stone fall out I’d have a heart attack. After 3 attempts I think it is fair to go to the better business bureau. They will help get the attention you deserve and you can still give the store/manufacturer positive feedback if you want once the issue is resolved.
Post # 4
Member
4251 posts
Honey bee
That is really unfortunate. I am not sure what you can do here. They are technically holding up their end of the warranty, and pave is just one of those things. You think you are being gentle with it, but it is clearly being knocked on something. Even digging around in your purse can loosen a prong….or sleeping with it on, or puttting your hands in and out of pockets etc. Not saying it is you, I am just saying that proving it isn’t a wear issue is next to impossible. Daussi is a pretty good brand. Is there another authorized Daussi retailer/repair place you can try though?
Post # 5
Member
734 posts
Busy bee
Wow, that stinks.
I had a little diamond fall out of my ring (its a similar style as your’s but a different designer). It was one of the diamonds on the band though and it fell out because I dropped my ring onto the hard kitchen floor. Also, the prong might have been a little bit stretched because it had just been resized to be smaller.
When I got my e-ring fixed the jeweler resized it (because it still needed to be smaller) and tightened all of the prongs. I wonder if your jeweler just isn’t checking the strength of your prongs?
I would definitely take it to a different jeweler to be fixed, though. There must be something that both the factory and this jeweler haven’t been checking with the prongs. Maybe they’re in a hurry? Who knows… I would see a jeweler who really cares and will take the time to make sure your ring is perfect. A lot of your wait time has just been because of all of the other orders they’ve had. It did NOT take 3 weeks for my ring to be fixed… it didn’t even take a week. I’m wondering if your jeweler is just too busy to really check your ring.
Post # 6
Member
6 posts
Newbee
Yeah, I’m not really sure what to do. I live in a smaller city where there’s only one Daussi vendor in town. To be honest with you, I really don’t trust many jewelers in town (which is partly why I had them send it to the factory for the last repair). I’m sure knocking it around or something had something to do with it, but seriously, jewelery is meant to be worn, not sat on a shelf and looked at. These companies have been making WEARABLE jewelery for hundreds of years and the trade has been passed down for thousands. I don’t feel I’m being unreasonable to expect that I wear my engagement ring every day for months, even years without a diamond falling out. It’s February. We bought this ring at the end of June! That’s just barely 7 months that I’ve had it. 4 stones have fallen out. If you total up the amount of time the ring has been in repair since we bought it, it’s pushing 2 months right now, and I still have to take it back after this last incident. So, nearly a THIRD of my ownership of this engagement ring, it has NOT been on my finger. I know Daussi makes fantastic rings. I did my homework before we bought this one. I can’t micro manage this repair although I’d love to quit my job and stand over some old man with a magnifying glass and bright lights attached to his head as he painstakingly dismantles and reassembles my ring to perfection. I know I’m being dramatic. I’m just upset. 🙁
Post # 7
Member
1 posts
Wannabee
Hello! New here, actually registered just so I could respond to your question and maybe help shed some light on the situation.
My fiance bought me a ring (thankfully not my engagement ring) two years ago for Christmas that had a pave setting. The same thing happened to me, but with a different store.. I noticed a diamond missing, they replaced it. A few weeks later, same diamond missing, they replaced it again. I took it in to have it cleaned, got to my car and noticed another diamond missing, they replaced it. Each time they replaced the missing diamonds, I was without the ring for 3-4 weeks. When the fourth diamond went missing we finally lost our calm and demanded something be done about this because at that point, they’d had it in their posession repairing it for more time than I’d actually gotten to wear it! We then found out from a jeweler that in a pave setting, if the ring is sized smaller than 5.5, it compromises the shape and strength of the prongs. The only way to prevent this from happening is to have a setting premade (they kept referring to it as custom made) in the correct size, then add the diamonds. They offered to let me exchange my ring in order to have it presized and then add the diamonds back in. We ended up exchanging that ring for the necklace that matched it (and obviously wouldnt need to be sized!).
My advice is to see if they will let you exchange it for this option. It will take longer (they told us 8 weeks), but it could result in an end to the problem. Good luck!!
Post # 8
Member
287 posts
Helper bee
@Jamanda1432: I am so sorry you are going through this! I had the same problem with my first halo setting. I lost 3 or so stones in less than a year. I think the issue was because it was re-sized from a 6 to a 3.5. At the time I knew nothing about jewelery or diamonds, so when the jeweler said he could size it and I trusted him. However, now I know it compromises the integrity of the pave.
I hate to hear it is a Daussi setting this is happening with because that is what I just received for my new and improved setting to replace the one I mentioned above. It was made in my size and to fit my diamond, so I pray I dont have problems. Daussi is known for high quality, I did my reseach too! I would suggest you contact Daussi directly and let them know about your issues. At this point, maybe they should re-make the ring for you. I am not sure what metal your current ring is, but maybe there is a stronger option?
Please keep us updated! Good luck!
Post # 9
Member
3625 posts
Sugar bee
I think you definitely need to a get a new ring or a new jeweler, even if you had to go further away from your town to get one.
I have a micropave halo and both my ering and my wedding band have micropave diamonds. My wedding ring is even a full eternity band. Both are super thin at 1.7mm. I’ve had my ering for more than 2 years and I haven’t had any diamonds loose or fall out. I’ve exercised with them (even with light 5 lb weights), showered with them, and banged them into my car window. FWIW, mine is hand-set (custom) in platinum and I wear a sz 5. My jeweler is known for pave and micropave work.
I aboslutely think you can have a pave ring that you don’t have to baby constantly and I agree w/PP about contacting Daussi directly.
Post # 10
Member
6 posts
Newbee
Just to give you ladies a little bit more info: as far as I know, the ering hasn’t been resized at all. It was 6.75 (exactly what I needed) when we bought it. My wedding band is also micro pave but we ORDERED it directly from Daussi through the store since the store didn’t have the matching band in stock. I’ve had no problems with the band at all whatsoever and have worn it every single day since my wedding. We were on a pretty tight budget which is why we picked Daussi’s cushion, the stone looks significantly larger than it’s actual weight because of the way they cut it. I’m just sad that parting with my engagement ring may be the only option. I feel like it already has SO much sentimental value.
Post # 11
Member
6 posts
Newbee
@Pinkypez: +1 You’re a genius! My ring is 18K white gold which kind of makes sense. I was already feeling like I should ask for them to AT LEAST melt down the shank and halo and rebuild it from there, if not rebuild the whole ring from scratch. I’m trying to find a way to contact Daussi directly besides the silly “Contact Us” web based email option that is on their website.
Thank you!
Post # 12
Member
602 posts
Busy bee
I had a similar issue. Here is my story and solution.
Anyone change their pave to a bezel?
Post # 13
Member
593 posts
Busy bee
I would e-mail Daussi directly and tell them what is going on.
Post # 14
Member
734 posts
Busy bee
@Hobokenbride2012: That’s a really good option!
OP, this just really sucks that this is happening to you. I agree with PP that it might be the strength of your metal. But you’re right – your ring SHOULD be made to last. And even though you need to be a little more careful with certain types of rings, it isn’t meant to sit in a display case forever!!
If you make any changes or get it fixed again, I would really go to a different jeweler – even if its farther away. I don’t really have any recommendations on what makes a good jeweler… but mine is a jeweler that has a good reputation in my town. They also have fairly quick repairs (which is again why I think that they had the time to really make sure that everything was secure) and were very good at listening to my concerns and took everything into consideration. I just don’t think your jeweler is listening to you.
With the type of ring I have, I expect that I will have an occasional diamond come loose, but more than once in a year is getting to be too much. Your jeweler needs to check ALL of your prongs before giving you your ring back. I know that isn’t what you’re paying them to do, but if they care, they know that is the ethical thing to do as well as just the right thing to do.
Post # 15
Member
4640 posts
Honey bee
Have you had to pay each time for the repair or was it warrantied? if you had to pay… ouch… that’s a lot o $$$.
I would try and push for a credit towards another ring setting because what you’re going through is unacceptable!
Post # 16
Member
272 posts
Helper bee
I have a micro-pave setting e-ring. I am sorry to hear your story. However, it sounds like it is due to poor workmanship. Did you get your ring re-sized? Mine had to be “created” to fit my ring size and center stone size. If you just “re-size” the ring, the structure will be changed and has high risk of loosing your diamonds.
Since it already went to the headquarter to get repaired, maybe it might be better for you to get a new ring.