- 9 years ago
This is going to be a long one… just a warning, girls.
I would like to begin my post by saying I do not understand why people keep complaining that Diamond Nexus is a misleading company. Yes, their company name is Diamond Nexus, and yes, they do sell diamond simulants, but anyone who has browsed through their entire website knows that they also sell true, lab created, pure carbon diamonds. These true, lab created, pure carbon diamonds are all canary diamonds, but diamonds they are nonetheless. I would understand the anger and confusion if all they offered were simulants and were still calling themselves Diamond Nexus Labs, but that is not the case. In fact, everywhere you look on their website they refer to the simulated diamond stones as simulants or “Diamond Nexus Stones,” even in their helpful product videos.
On a related note, I have never seen a company offer more information about their product. I have seen only one independent lab study, commissioned by one of their bigger competitors, posted over and over again on different sources. Yet on their website you have access to lab studies performed by reputable sources like Bjorksten Lab, Auburn University, Metallo Test Lab, Georgia Tech, and Swarovski Crystals. All of them support the claims made by Diamon Nexus. Why on earth would any of these institutions care whether or not Diamond Nexus was succesful or not? They are just offering their unbiased findings. On their website you can also find their patent application. Why would they bother to apply for a patent if all they were offering you was plain old CZ. All of these documents can be found right in the learning center section of their website.
I was also annoyed to read parroted postings all over the web about how they have a horrible BBB rating. A quick search on the Better Business Bureau website will show anyone motivated enough to do research that DNL has an A+ rating! They are also the official jeweler of the Miss Universe Pageant. They obviously could have chosen ANY diamond simulant company in the world but they must have had good reason to choose Diamond Nexus Labs above all of the others.
Even more annoying are reviews, postings, and comments from people who buy loose stones, get them set by a company other than DNL, and then complain that their stones changed color, or later cracked. Of course they did! DNL stones are NOT diamonds. You cannot set them the way you would set a diamond! The heat destroys the stone and voids your warranty to boot. They have to be cold set like rubies and it says so clearly on their site.
The review that took the proverbial cake in my book was one from a man who had purchased a ring, held on to it to wait for the right moment to give it to his girl, and two weeks after his 30-day money back guarantee came to an end, his relationship fell through the cracks and he was stuck with the ring. He wanted a refund but was refused one because the 30 day period had passed. He was furious about this and told people to stay away from the company because they had crappy customer service. I’m sorry, how is it DNL’s fault that you waited so long to propose and that your relationship then ended and you were stuck with the ring. When you purchase something you are agreeing to all of the terms and warranties that come along with the item you purchased. This is true no matter where you purchase something from or what it is that you are purchasing. Why should you be treated special just because you feel entitled. You obviously had no problem with the 30-day period when you were sure that you were going to ask the girl and give her the ring. Get over it.
All in all, I am seriously considering this company but as of late it has become increasing difficult to wade through the sea of information, both negative and positive, pick out the bits of truth in this whole mess and make an informed decision. So I am reaching out to actual, real DNL brides, women who own one of these rings. I want to hear your opinions, I want to hear about your satisfaction level, I want to know how your stones are holding up, about your dealings with DNL customer service, and about how these stones compare to any real diamond jewelry you might own. Show me pictures of your gorgeous rings, or you horrible cloudy mess. If the ring is dingy, please tell me if you clean it regularly like you are supposed to.
I do not want to hear from people who do not have first hand experience. I do not want to hear about the superiority of moissanite (personally, with absolutely no offense meant to anyone, I dislike moissanite stones), I do not want to hear about how the difference between DNL stones and diamonds will be able to be told by weight and diamond testing methods (I am not surprised since I am VERY well aware that DNL simulants are NOT real diamonds), or anything along those lines.
Will I get burned and bashed on because of this post? Probably. But I really don’t care. These are my opinions and my findings from my research. I just want to cut through the usual crap and hear from people who actually know about the company’s product and don’t spit out hearesay, or information commissioned from a company’s competitors.
Thanks in advance.