(Closed) Diamond Ring Lost in Mail?! NEED OPINIONS!

posted 2 years ago in Rings
Post # 2
Member
1636 posts
Bumble bee

Sorry this happened bee.  First and foremost, you need to get off the bee, and go to ebay and read the policies they have regarding items never being received.

The global shipping system that they have, will protect you.  But, if the item was not part of that system, but just sent by int’l mail, you will need to know the policies.

Call Ebay’s customer service if need be.  Or search under their help function.  You have to be armed with the knowlege of the policies first.  This will probably alleviate your worries.

Post # 3
Member
38 posts
Newbee

if you used paypal, you should call and open a dispute immediately.

Post # 5
Member
1412 posts
Bumble bee
  • Wedding: March 2017 - Downtown Riverfront Cafe

Oh, no! That is devastating and I’m so sorry to hear. I use etsy and have never had a problem with shipping or quick, painless refunds. They have protection in place for these instances, so try to breathe deep and maybe start browsing again.

Post # 6
Member
38 posts
Newbee

snickerwickens :  if it were me, I would call paypal and demand an IMMEDIATE refund. You’ll have your money back within a week.

Post # 7
Member
732 posts
Busy bee
  • Wedding: August 2016

snickerwickens : 

Also, check your state’s laws. CA where I am, has a bill of consumer rights on the state’s website. Here, we have an implied warranty even on custom items that declare “all sales final” that force returns on defects. In some states (like CA) the seller is also responsible for items until they reach your door too. If a merchant breaches the rules of commerce, you can file a compliant with the state attorney general, and the vendor can loose their business licence. It may be worth checking out for your state.

For me, a vendor delivered me a defective wedding dress and said all sales final, and it was my problem. Showing the printout from the state’s website got me a full refund from the vendor, which was much less hassle than disputing w my credit card company. Sometimes knowing your rights really helps. I hope u can get a full refund directly from the seller without much hassle or a claim.

Post # 8
Member
6278 posts
Bee Keeper

Dont delay as you only have a set window to notify PayPal if a problem. Do it now. She can still pursue her claim but get on to PayPal asap. 

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