Post # 1
I am curious if anyone has gone through something similar…I recently bought a nearly 1.25ct diamond solitaire from a (seemingly) reputable seller on ebay. Things went south very fast. Here is the way it went:
1. Seller shipped item to Global Shipping Centre in Kentucky
2. They marked it as customs documentation and labelling and marked it “shipped to international destination”
3. Suddenly a couple of days later, it is marked by the global shipping centre (meaning it never actually left) as “returned to sender – item not as described”.
4. Item makes its way back to sender, who apologizes profusely and tells me she will overnight ship it to me when she receives it.
5. Later that day, I get a message from seller saying there’s a problem and to please call her. So I call her, she tells me that she received the package, opened it, and it is EMPTY.
6. Now she’s working with eBay to try to refund both of us. So I’m out a lot of money and have no ring.
My question is…does this seem odd? Why wouldn’t the first step to be to try and figure out at what point (if any) the ring went missing, and try to rectify it that way instead of immediately trying to get herself and refund from eBay? Is it actually possible that between her and the global shipping centre (she is located close to the Kentucky ebay shipping centre), someone tore into that package and stole the contents? I am sick about this as I feel I have just lost a large amount of money and I fear a very lengthy process in trying to secure a refund. I am trying my very best to be understanding and patient…but I can’t help fthat part of me is feeling I’m being used for free money in the form of a refund. Maybe I’m just being negative because I’m disappointed, but still….weird, no?
Has anyone dealt with anything like this!? Thanks Bees 🙂
Post # 2
Sorry this happened bee. First and foremost, you need to get off the bee, and go to ebay and read the policies they have regarding items never being received.
The global shipping system that they have, will protect you. But, if the item was not part of that system, but just sent by int’l mail, you will need to know the policies.
Call Ebay’s customer service if need be. Or search under their help function. You have to be armed with the knowlege of the policies first. This will probably alleviate your worries.
Post # 3
if you used paypal, you should call and open a dispute immediately.
Post # 4
Thank you for your advice. the seller did use the global shipping program and she has been in contact with ebay service help, which she has cc’d me on…and she has requested a refund for both her and me, and yes I used Paypal. I am just SO frustrated. I guess I shouldn’t just trust her and I should deal with eBay myself.
Post # 5
- Wedding: March 2017 - Downtown Riverfront Cafe
Oh, no! That is devastating and I’m so sorry to hear. I use etsy and have never had a problem with shipping or quick, painless refunds. They have protection in place for these instances, so try to breathe deep and maybe start browsing again.
Post # 6
if it were me, I would call paypal and demand an IMMEDIATE refund. You’ll have your money back within a week.
Post # 7
Also, check your state’s laws. CA where I am, has a bill of consumer rights on the state’s website. Here, we have an implied warranty even on custom items that declare “all sales final” that force returns on defects. In some states (like CA) the seller is also responsible for items until they reach your door too. If a merchant breaches the rules of commerce, you can file a compliant with the state attorney general, and the vendor can loose their business licence. It may be worth checking out for your state.
For me, a vendor delivered me a defective wedding dress and said all sales final, and it was my problem. Showing the printout from the state’s website got me a full refund from the vendor, which was much less hassle than disputing w my credit card company. Sometimes knowing your rights really helps. I hope u can get a full refund directly from the seller without much hassle or a claim.
Post # 8
Dont delay as you only have a set window to notify PayPal if a problem. Do it now. She can still pursue her claim but get on to PayPal asap.
Post # 9
Thanks for the advice everyone, I got in contact with ebay and they are processing a refund and said that it will take 2 to 3 business days. I asked them what my next step was and they said nothing, I don’t even have to contact paypal as ebay themselves issues the refund and then works with refunding the seller. So it looks like its all being sorted out, though I am disappointed to be missing out on that ring :/