MemberIf you had the ring resized it is likely due to that. It happened to mine twice in two months when I first got it. They said it was due to resizing weakeningthe little prongs. They reordered me one made to the size I need and I haven’t had the problem since
MemberThanks everyone! I probably made a decision too soon when I picked my engagement ring, but I really fell in love with it at the store! I hadn’t had any problems until the past month, but two problems in one month is very worrisome, especially with the repair turnaround time. I realize I should probably take all of your advice and start fresh with a new ring from somewhere else, but I’m going to feel really guilty essentially throwing all the money from this ring away. That fact that we would only have to pay the difference if I upgrade is enticing, but obviously it’s not good to spend more money to just continue to have the same problem. Agh. I’ll see what the store says and then go from there.
HostessI had stones fall out back to back on the same ring. Same scenario as you, first the halo. Sent it to get it fixed and all the other stones inspected. It came back and then I lost a stone from the shank. I sent it back again and the company, after 2 attempts to recast in 2 different metals, deemed the setting defective and even discontinued it from their line (and refunded me, which was truly awesome).
Unfortunately, this could be the case with yours. I ended up having an entirely different ring custom made, and I haven’t had a single issue with the pave for 2+ years.
MemberSo, I went to Tiffany and my ring’s stones are fine, contrary to what the Ben Bridge guy said, but she did say that halos can prone to dropping stones under certain circumstances. She said if the cushion shape ever takes on an oval appearance, to send it in. Apparently some women even use exercise weights wearing their rings, and over time it can reshape them which causes stones to fall loose.
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