- 4 years ago
- Wedding: May 2011
Can I just say that I LOVE LOVE LOVE Diapers.com. Not only do they have the best prices on diapers but their customer service is simply outstanding!
I ordered there for the first time on Monday. I ordered 2 cases of diapers for my LO. They do not charge tax and they have free overnight shipping. Yay! So I get home yesterday and the box is there, but they accidently put the wrong size in there and only one case. No biggie. I give customer service a call and they ship out 2 new cases and emailed me a return label for the wrong size. I dropped those at UPS this morning. My new shipment should have been here today. I get email confirmation that my shipment was dropped off at our front door. So I run home over lunch and no box in sight. Looked all over. Nada. Checked with our neighbors. Nothing. My only thought is maybe it went to a different address. I call diapers.com customer service and they checked with FED Ex and were told it was delivered to my front door. The gal in customer service refunds me for one of the cases and sends out a new shipment of my original order.
I LOVE LOVE LOVE Diapers.com. Their customer service is by far hands down the BEST! They went above and beyond to make my first experience with them a memorable one. I will definitely order from them forever now!!
Plus, new customers get 20% your first order with the OHWOW code 🙂