(Closed) Did anyone else get that Delphine Groupon and have problems?

posted 6 years ago in Paper
Post # 3
Member
466 posts
Helper bee
  • Wedding: April 2014

And for these reasons is probably why Groupon and its vendors has a class action lawsuit against them right now. I got the email yesterday sending me all of the details asking if i wanted to participate. I sure as hell do because ive had nothing but problems with their vendors

Post # 4
Member
1181 posts
Bumble bee
  • Wedding: April 2012

Didn’t have a problem with that vendor, but I’ve had nothing but bad luck with everyone else. I’m so over Groupon.

Post # 5
Member
141 posts
Blushing bee

It could have something to do with the National Stationery Show last week – I’d try contacting them again next week?

Post # 6
Member
1 posts
Wannabee
  • Wedding: December 1969

I had a similar experience and I did not use a groupon- I ordered directly from their site. It does not have to do with the groupon it has to do with Delphine’s inability to provide customer service and keep up with the number of orders that they are getting.

They did not communicate to me that my invitations would be complete 4 weeks later than promised and when I reached out wondering what was happening, they were rude and unresponsive. They went as far as to give me a fake UPS tracking number to avoid talking to me. When I finally got my order, although it was pretty, it was far from correct with incorrect color envelopes and amounts. When I wrote to report what I recieved, I got no response, only another UPS tracking number.

 
They are also hiring many new staff members that are not trained as well (there was unecessary communication about my proofs with the staff member, which elongated the process even more, because she was unfamiliar with the products and how to read the order). They are now also outsourcing their envelopes.
 
While their product is lovely, they need to learn how to grow with the demand or say no to orders that are too much for them to handle. They also need to work on catering to the customer and apologizing when they are in the wrong. I spoke to John, one of the owners, multiple times and there was not one apology, only excuses. 

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