(Closed) Did I piss off the venue coordinator??

posted 10 years ago in Venue
Post # 4
Member
63 posts
Worker bee
  • Wedding: October 2018

He may not have appreicated your comment, but the truth is as a coordinator, it’s their job to earn your business, and most make a commission and large tip at the end, so should be pretty accomodating.

Is there only one coordinator at the venue? is it possible to work with someone else?

I would call. He may be on vacation, or ignoring your emails, but he can’t avoid your calls.

Post # 5
Member
2 posts
Wannabee

He may still be out of town???

Post # 6
Member
1458 posts
Bumble bee
  • Wedding: August 2008

No. I would have doen the same thing. When my venue coordinator went out of town I was given a list of other contacts. He sounds like he thinks his job is a cake walk and doens’t have to go that extra mile. He may not have like the comment but you flew in fro out of town and explained, talk to and tried to set up. I would actually find out who his boss is and pull rank there too. He esentially is a customer service provider and people skills are a must as well as communication, which he seems to lack inconsiderably!

He should have bent over backwards to find you someone to show you around, especialy after knowing for sometime you planned to come from out of town! Everyone is entitled to work free vacations – but finding back up for special issues is something he should have done.

I find his behavior unprofessional and rude and HIGH FIVE to your mom! Call, find out what the deal is andat least this way you will know if he’s back and still being rude or just gone. 

Post # 8
Member
24 posts
Newbee
  • Wedding: October 2008

Did you set up an appointment or did you tell the person when you wanted to see the place?

Post # 9
Member
2004 posts
Buzzing bee
  • Wedding: November 2008

It’s only been a few days. I wouldn’t freak out about his non-response yet. He might still be out of town and not have lots of access to email, or just not have gotten back to you yet.

Post # 10
Member
125 posts
Blushing bee
  • Wedding: June 2009

If he doesn’t respond to email in the next couple days, try to reach him by phone (per ginabean’s idea). If that doesn’t work, after he’s had a few more days to respond / return your call, I’d say take it to thenext level. I agree thoroughly with Sweeney2be’s. It’s his job to provide customer service. You may need to discuss it with his boss.

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