(Closed) Did not like food tasting at my venue

posted 6 years ago in Food
Post # 2
Member
1030 posts
Bumble bee

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bellaamore523:  yikes, if the caterer is part of the venue and you can’t bring in outside food you’re a little stuck. what specifically didn’t you like?

was it the type of food, the way it was cooked, the flavor (or lack of flavor), or what? if you let us know a little more we might be able to brainstorm an alternate menu. maybe you could show your new menu idea to your venue caterer and they could adjust or work with you. 

Post # 4
Member
1441 posts
Bumble bee

as PP said, I’d try to define what it was that disappointed me, then I’d have meeting with the caterer and venue director and let them know your specific concerns.  Ask what they can do to address them.   I’d also ask to have the results of the meeting put in writing and attach it to the contract.  I suppose they could be difficult about it since they have your deposit, but hopefully they’ll work with you, most businesses today know that the consumer always have the power of bad yelp reviews.   If you really hated the food, I suppose you could weigh if it’s worth losing the deposit and finding another venue. 

Post # 5
Member
6304 posts
Bee Keeper
  • Wedding: September 2012

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bellaamore523:  Honestly, food would be a deal breaker for me, and I’d probably be reconsidering my venue. You could certainly talk with the catering manager about it – but I’d be quite concerned that if you didn’t like it during a tasting (which is when they should be knocking it out of the park) it won’t be any better on the wedding.

As a wedding vendor, this is the #1 reason I’m not a fan of venues that require you use their in house catering. Sure, some places have good food, but as someone who is at A LOT of weddings – it’s usually not that great. T

Post # 7
Member
30399 posts
Honey Beekeeper
  • Wedding: November 1999

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bellaamore523:  I would schedule a meeting with the catering manager. I would tell them that I held back my  opinion at the tasting as I didn’t want to influence the other couple, but I have some concerns that need to be addressed.

Tell them what you told us and see what they have to say. Maybe there was a different chef that night? Perhaps they had supply or production problems that have been resolved?

Post # 8
Member
1767 posts
Buzzing bee

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bellaamore523: Don’t be afraid to say anything bad. You’re the client and weddings are not cheap. Just call your contact at the venue and tell them you have some concerns about the food. Be honest and straight to the point. Who knows? Maybe they have had other couples give them the same feedback. Ask if there are any alternatives and if not, ask if you can mix and match some meals (use the protein from that one, use the side from that one, etc.) to create new meals. I find a lot of venues are happy to do that. It still won’t be amazing but at least you’ll get to take your favourite bits from each to make a couple of decent meals.

Post # 9
Member
538 posts
Busy bee
  • Wedding: June 2012

This is such an important part of your wedding!  And one in which your guests will talk about for ages- good and bad!  The place may be gorgeous and you put down your deposit, but keep in mind this may not get better.  It could get worse.

He served you poor tasting food and only had to cook for 2 couples.  What will he do to the food when he and his staff cooks for all of your guests- 100? 200? People!

The catering also means how will people be served.  Will it be prompt and gracious or will service be slow and rude?  Will the tables be set properly and to your specificationS and on time?

If they can’t cook for 2 couples properly how is this going to go with all of your guests for them to manage?

My advice-  Have another meeting.  Tell him you could not be honest in front of the others.  Tell him how you found the food.  Tell him what you DID like.  See if he can make some similar things not involving things he can’t cook like rice and fish.  Build a meal around the roast and the mushroom ravioli.  Ask him what else he makes and ask for samples.  Work with his strengths.   Then go over the serving of the dinner and how you want it to go.  

You will have to work hard with this person if you want to use this venue.  Let us know how this goes for you.  You should be happy and excited!

 

Post # 10
Member
1441 posts
Bumble bee

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bellaamore523:  I think phrasing helps … some.  I wouldn’t say the food is “bad”.  I’d say that your preference is different in some respects than what you tasted.  Complement the things you liked first … and why you liked them.  Then go into the issues:  That  you prefer your salmon served with … lemon butter sauce, or lemon, or … whatever.  You know salmon can be tricky for a large group but would prefer another entree if it’s not possible to serve it less well done.  

Fixing the croutons (ask if homemade are possible) and adding more dressing should be easy fixes. 

HOpefully since you are also complementing some of their food they’ll take the constructive criticism better.  

Post # 11
Member
3572 posts
Sugar bee
  • Wedding: May 2011

Do you have the option of bringing in an outside cake? I did, I just had to pay $1 a person to my venue on top of the cake cost but it might be worth it in this case.

Post # 12
Member
2538 posts
Sugar bee
  • Wedding: April 2016

Girl, I am in the SAME boat as you! I could have written this post. I went to my tasting about 3 weeks ago (my wedding is in April). I was stunned….everything sucked!! The shrimp was SO overcooked I couldnt belive they served it. They had a strawberry champagne “soup” that was the taste and color of a melted popscicle (yummy, but would never serve to my guests as a first course soup). What else… oh a pork chop with a ‘maple glaze’ that was just straight up maple syrup drizzled on your meat.

The caterer runs the venue hall, so we have no other choice but to go with them. I thought maybe the crap food was due to the fact that they only have 1 tasting a year for ALL the couples, so maybe its a lot to cook everything at once.

At first I was kind of in shock and really disapointed, but now we kind of just laugh at it. We chose 2 of their mediocre dishes for dinner (steak and haddock) and called it a day. Luckily some of the apps were good, so I think those will be enjoyed.

All in all, I had to realize it’s out of my hands. I thik theres a reason why typical wedding food is known for being ‘bad’. There’s nothing we can do but hope that the food will come out better when they are making 2 dishes for a group of people as opposed to 20 different dishes for a group of people.

Also, in my situation I wouldn’t dare tell them I didnt like the food. The main woman in charge is the owner of the catering company, as well as the woman who runs the weddings and acts as my day-of coordinator. So basically, my wedding is in her hands! No real adivce to give, just want to say I can relate and your not alone. Everything will be OK! 

Post # 13
Member
6574 posts
Bee Keeper
  • Wedding: October 2014

These are all really easy things to fix, but the venue can’t read minds, so you’re going to have to tell them. Call up the sales person/co-ordinator/whoever is working with you, and let them know you were disappointed at the tasting. Stick to facts and leave out the drama.  

Instead of this:  “They served strawberry shortcake the strawberry tastes so artificial and FAKE!! I just never tasted such a fake berry filling in my life” 

Say this: “The shortcake would be better with fresh strawberries. Is that an option?”

 

Instead of this: “Cesear salad was terrible the croutons tasted old barely any dressing ..”

Say this:  “The croutons were stale. We’d like the salad served with more dressing too.”

 

Leave out the drama and highly emotional words.   If you are complaining in writing, have someone else review it before you send it– you need to be un-emotional, fact-based, and your grammar and spelling need to be perfect.

Above all, the caterer wants you to be satisfied because #1 you will not dispute your bill at the end and #2 you may recommend him to others (or at least not trash him).  You just need to raise your complaints in a way that people actually want to work with you to correct the problem.

 

Post # 14
Member
1641 posts
Bumble bee

The whole point of a food tasting is to give them feedback on their dishes. They’re professionals, do not be afraid of hurting their feelings. Stand up for what you want, you’re paying them big bucks for a very important event.

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