Did you have bad experiences with any vendors?

posted 3 years ago in Beehive
Post # 2
Member
266 posts
Helper bee

Depends. What happened?

Post # 4
Member
9091 posts
Buzzing Beekeeper
  • Wedding: October 2013

our photobooth was a no show. it didn’t break our wedding.  i was able to get my deposit back.

Post # 5
Member
266 posts
Helper bee

acw2016 :   Oh boy, sorry to hear about all of that. It’s not how you expect your wedding day to go. I do think it is unacceptable that your florist was so late. I am not sure what your contract stated, nor what you feel is fair to make it right. However, regarding the review I would just be honest. I would explain the facts of what happened. If she was great to work with prior to this, I would include that. If you loved the flowers once they finally showed up, I would include that. 

Same for the caterer. There is a difference between an honest review and a review just slandering the business because of mistakes. Just leave an honest review of what happened and include how they did make it right and you appreciated that. 

Post # 6
Member
1365 posts
Bumble bee

Ugh, that’s so disappointing. I had a significant vendor issue (officiant) that I wrote about here and the general consensus was to leave an honest review after trying to reach out to the vendor specifically to discuss the issue. I’m still in the “reaching out” phase, but I know that, as someone who planned her wedding mostly online, I’d be appreciative of the honest reviews of the issues so I could steer clear. 

Post # 7
Member
6896 posts
Busy Beekeeper
  • Wedding: September 2012

With vendors I think it’s first important to reach out them about what you’re unhappy with and see if you can get some resolution. Somtimes you’ll find it was an issue out of their control, other times they’re totally at fault. I think poor planning on a vendor’s part is unacceptable, especially someone who has been at it a while – because we generally should know to expect the unexpected.

The stores I could tell!!! I had a wedding recently where I was the only vendor on time (I was 45 minutes early) and almost every other vendor was 1-1.5 hrs late for their contracted start time. All of them blamed it on holiday weekend traffic in our resort town. Yes traffic was INSANE, as it always is on holiday weekends, but every late vendor was also someone who has been doing weddings in our area for many many years. They know what it’s like. I left with extra *hours* to spare to get to this wedding in anticipation of how bad the traffic would be. Because of that, their lateness had a snowball effect on the rest of the vendors.

For example, as the photographer when the florist and planner are over an hour late all the time allocated for me to photograph the details prior was a wash because none of it was done. That affects the final gallery because when they’re finishing the details while we’re at the cermemony, by the time we make it back to the reception after photos the guests have already disrupted it all. 

At my own wedding our band messed up our first dance song….twice. I didn’t press the issue but you can bet as a wedding vendor I have never referred them since, and probably wouldn’t in the future….neither would my wedding planner or many of my other vendors. 

Post # 8
Member
1351 posts
Bumble bee
  • Wedding: September 2017

I think it’s good to reach out to them but also to leave an honest review. 

I don’t think that a vendor taking money off the price/giving you something after the fact gets them a free pass on an honest review. 

A PP had great advice, don’t write only the bad but also the good in your review. Ex: flowers came out great when we got them. 

Post # 9
Member
2001 posts
Buzzing bee
  • Wedding: August 2016

Yes! I had a bad vendor and I have left a negative reveiw on every prominent site. I let them know my thoughts on their services 3 weeks before I posted anything public. They pretty much were like but your wedding was still beautiful as if to say because things worked out (thanks to my bridal party and planner) they shouldn’t be held accountable….they also offered my husband and I a free catered turkey for thanksgiving…umm no thank you I don’t want you to cook anything else for me! It was my caterer that completely messed up by the way! 

Post # 10
Member
570 posts
Busy bee
  • Wedding: August 2017

Yes! I actually had a TERRIBLE initial bridal shop. They didn’t take part of my measurements, got the sizing all wrong, etc… then got defensive and said they could have ordered the dress 10 sizes bigger, and ‘they’d just have to sort it’.

Fortunately getting a different dress at a different shop now. But boy oh boy did I dodge a bullet.

Post # 11
Member
737 posts
Busy bee
  • Wedding: October 2013

Sorry Bee that is terrible. Those are egregious vendor mistakes imo. I’m glad the caterer refunded some money. I would review your contract with the florist and based on that I would ask for some money back. As far as reviews, in your case I would write honest reviews for both of these vendors (including what they did do right and that they refunded some money). 

Darling Husband and I were disappointed with our DJ/MC. He provided an online database where we could add songs we wanted him to play at our wedding and so we took the time to add a ton of songs we liked and that we thought were appropriate and good for dancing. He didn’t play a lot of them and played a lot of cheesy wedding songs that we told him we didn’t want, and he also made some corny announcements like “this song is for couples only” that we didn’t want him to do. We were annoyed, but overall he provided what his contract stated, and he played the correct song for the important things like our first dance and such, and didn’t make any other huge mistakes, so I didn’t feel it would help anything to let him know I was dissatisfied or write a review. If he did something to really mess up the night (like show up super late or play the wrong processional or first dance song) then that would have been a different story. 

Post # 12
Member
1351 posts
Bumble bee
  • Wedding: September 2017

rusticchic212 :  As someone still booking their DJ, your review while it may not have him change his mind it would be great feedback for other brides. 

Post # 13
Member
737 posts
Busy bee
  • Wedding: October 2013

asobos :  thanks that’s a good point. I felt bad to leave a negative review because he overall was reliable and was a nice guy, but one of the reasons I booked him was because of all his glowing reviews and so I should leave something honest. 

Post # 15
Member
2807 posts
Sugar bee
  • Wedding: May 2016

I had vendors from hell. Honestly, my wedding sucked. Silver lining, I married my best friend.

Officiant was an hour late.. and then later lost our marriage license…I was unable to get on DH’s insurance, and now risk fraud from staying on my marketplace insurance until December… such a long story, but this is a HUGE issue right now. 

Venue tried charging us $500 AFTER the wedding for things that were verbally included- but not mentioned one way or another in contract.

DJ told us we owed him more money after (contract — we were in the right)

Venue wouldn’t let us remove our things the night of, and then wouldn’t let us in for days to get them. Things were missing.

All you can really do to warn beides is review, review, review. I reviewed all my vendors on wedding wire, and on all the local Facebook wedding groups.  I am actually in the middle of a dispute in my wedding wire reviews with the vendor and DJ (DJ was included in wedding package and was owners son). I was contacted that my reviews will be reinstated in a couple weeks, as I did provide adequate proof. I checked wedding wire and all the reviews for them that are not 4 or 5 stars are under review. I hope the other brides take the time to make sure that their reviews stay. People need to be aware of who they are working with. I understand validating the reviews, but they require such stringent proof (contract or canceled check) people don’t always keep these things. Photos or emails are sadly not enough proof, but should be. 

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