Post # 1
My wedding is over now & the day was extremely chaotic & unorganized bc of vendor errors. One vendor made it right & one vendor did not. I don’t want any future brides to have to deal with crappy vendors & they could learn from my mistakes, but I also don’t want to be mean & leave negative reviews.
I’m curious to hear what bad experiences other bees had with their vendors. Did they make it right in the end? If you haven’t had your wedding yet, how would you handle it?
Post # 3
Florist was an hour & a half late. She is only 5 min from the venue & since we didn’t have my bouquet or his boutineer, we kept waiting to do our first look. She repeatedly told us she was on her way, or “oops forgot something, 10 more min.” So we just waited & waited. If I knew she was going to be so late, I would’ve done the first look & the bride & groom portraits without those things. We had an hour for bride & groom portraits, an hour for bridal party portraits, & an hour for family portraits. Bc of this delay, we did family portraits after the ceremony & missed our cocktail hour.
I wanted a flower crown to honor my grandma who recently passed away. It was her idea a few months ago & it was really important to me to do that for her. When my florist gave me the crown, it was a 1-inch thick green vine with a few flowers on the back. She also told me when she arrived at the venue “Sorry I’m so late, your wedding had a lot of details.” We booked her one year in advance, so it was a bummer to hear her say this to me, especially on my wedding day, when I’m already stressed out. Because of the delay for photos, we ended up doing family portraits after the ceremony, which was not supposed to happen. So we missed our entire cocktail hour & didn’t get to mingle with guests, as originally planned. 🙁
I met with the florist a week later to return vases, she apologized for being late & said “I should’ve just delivered your bouquet & his boutineer so you could’ve started photos.” I told her she needs to be honest with her clients, bc if I knew she was going to be an hour & a half late, I would’ve started pics without flowers. She cried & saids he felt horrible that we had to miss our cocktail hour. She said she wanted to make it right & offered me free flowers “next time I have a special occasion like Mother’s Day or if my hubby wants to give me flowers.” So to me, she is offering $50 in flowers for her royal screw up, when she voided her contract.
The other vendor that messsed up were the caterers. After we signed our contract, the catering manager put us on the back burner & would take weeks to reply to my emails. I had to call the restaurant to track her down most of the time. On our wedding day, they ran out of appetizers. I can understand that you can’t control how much people eat… However we gave our caterers an honest head count of 220. So when 15 people (YES 15!) pulled no-shows at our wedding, I was shocked they still ran out of food. We paid for enough appetizers for 220 people for the duration of cocktail hour, which was one full hour. They ran out after 20 minutes. Then dinner was 30 minutes late. So people went an hour & a half without anything to eat. At the end of the cocktail hour, the beer ran out, so my mom told the bartender to go get another keg, which was at the taphouse 5 minutes from the venue. They said they would. They never did. At the end of the night they threw away all of our leftovers. The owner of the restaurant contacted me & let me know he’s had issues with his catering manager not responding to people & he apologized for everything & refunded my parents $1,000 (we paid 12k in total) for the appetizers that they missed.
Post # 4
our photobooth was a no show. it didn’t break our wedding. i was able to get my deposit back.
Post # 5
acw2016 : Oh boy, sorry to hear about all of that. It’s not how you expect your wedding day to go. I do think it is unacceptable that your florist was so late. I am not sure what your contract stated, nor what you feel is fair to make it right. However, regarding the review I would just be honest. I would explain the facts of what happened. If she was great to work with prior to this, I would include that. If you loved the flowers once they finally showed up, I would include that.
Same for the caterer. There is a difference between an honest review and a review just slandering the business because of mistakes. Just leave an honest review of what happened and include how they did make it right and you appreciated that.
Post # 6
Ugh, that’s so disappointing. I had a significant vendor issue (officiant) that I wrote about here and the general consensus was to leave an honest review after trying to reach out to the vendor specifically to discuss the issue. I’m still in the “reaching out” phase, but I know that, as someone who planned her wedding mostly online, I’d be appreciative of the honest reviews of the issues so I could steer clear.
Post # 7
With vendors I think it’s first important to reach out them about what you’re unhappy with and see if you can get some resolution. Somtimes you’ll find it was an issue out of their control, other times they’re totally at fault. I think poor planning on a vendor’s part is unacceptable, especially someone who has been at it a while – because we generally should know to expect the unexpected.
The stores I could tell!!! I had a wedding recently where I was the only vendor on time (I was 45 minutes early) and almost every other vendor was 1-1.5 hrs late for their contracted start time. All of them blamed it on holiday weekend traffic in our resort town. Yes traffic was INSANE, as it always is on holiday weekends, but every late vendor was also someone who has been doing weddings in our area for many many years. They know what it’s like. I left with extra *hours* to spare to get to this wedding in anticipation of how bad the traffic would be. Because of that, their lateness had a snowball effect on the rest of the vendors.
For example, as the photographer when the florist and planner are over an hour late all the time allocated for me to photograph the details prior was a wash because none of it was done. That affects the final gallery because when they’re finishing the details while we’re at the cermemony, by the time we make it back to the reception after photos the guests have already disrupted it all.
At my own wedding our band messed up our first dance song….twice. I didn’t press the issue but you can bet as a wedding vendor I have never referred them since, and probably wouldn’t in the future….neither would my wedding planner or many of my other vendors.
Post # 8
I think it’s good to reach out to them but also to leave an honest review.
I don’t think that a vendor taking money off the price/giving you something after the fact gets them a free pass on an honest review.
A PP had great advice, don’t write only the bad but also the good in your review. Ex: flowers came out great when we got them.
Post # 9
Yes! I had a bad vendor and I have left a negative reveiw on every prominent site. I let them know my thoughts on their services 3 weeks before I posted anything public. They pretty much were like but your wedding was still beautiful as if to say because things worked out (thanks to my bridal party and planner) they shouldn’t be held accountable….they also offered my husband and I a free catered turkey for thanksgiving…umm no thank you I don’t want you to cook anything else for me! It was my caterer that completely messed up by the way!
Post # 10
Yes! I actually had a TERRIBLE initial bridal shop. They didn’t take part of my measurements, got the sizing all wrong, etc… then got defensive and said they could have ordered the dress 10 sizes bigger, and ‘they’d just have to sort it’.
Fortunately getting a different dress at a different shop now. But boy oh boy did I dodge a bullet.
Post # 11
Sorry Bee that is terrible. Those are egregious vendor mistakes imo. I’m glad the caterer refunded some money. I would review your contract with the florist and based on that I would ask for some money back. As far as reviews, in your case I would write honest reviews for both of these vendors (including what they did do right and that they refunded some money).
Darling Husband and I were disappointed with our DJ/MC. He provided an online database where we could add songs we wanted him to play at our wedding and so we took the time to add a ton of songs we liked and that we thought were appropriate and good for dancing. He didn’t play a lot of them and played a lot of cheesy wedding songs that we told him we didn’t want, and he also made some corny announcements like “this song is for couples only” that we didn’t want him to do. We were annoyed, but overall he provided what his contract stated, and he played the correct song for the important things like our first dance and such, and didn’t make any other huge mistakes, so I didn’t feel it would help anything to let him know I was dissatisfied or write a review. If he did something to really mess up the night (like show up super late or play the wrong processional or first dance song) then that would have been a different story.
Post # 12
rusticchic212 : As someone still booking their DJ, your review while it may not have him change his mind it would be great feedback for other brides.
Post # 13
asobos : thanks that’s a good point. I felt bad to leave a negative review because he overall was reliable and was a nice guy, but one of the reasons I booked him was because of all his glowing reviews and so I should leave something honest.
Post # 14
starfish0116 : That is EXACTLY what happened to me. In my second comment I talked about my florist being so late… which resulted in all the photos being pushed back.
Post # 15
I had vendors from hell. Honestly, my wedding sucked. Silver lining, I married my best friend.
Officiant was an hour late.. and then later lost our marriage license…I was unable to get on DH’s insurance, and now risk fraud from staying on my marketplace insurance until December… such a long story, but this is a HUGE issue right now.
Venue tried charging us $500 AFTER the wedding for things that were verbally included- but not mentioned one way or another in contract.
DJ told us we owed him more money after (contract — we were in the right)
Venue wouldn’t let us remove our things the night of, and then wouldn’t let us in for days to get them. Things were missing.
All you can really do to warn beides is review, review, review. I reviewed all my vendors on wedding wire, and on all the local Facebook wedding groups. I am actually in the middle of a dispute in my wedding wire reviews with the vendor and DJ (DJ was included in wedding package and was owners son). I was contacted that my reviews will be reinstated in a couple weeks, as I did provide adequate proof. I checked wedding wire and all the reviews for them that are not 4 or 5 stars are under review. I hope the other brides take the time to make sure that their reviews stay. People need to be aware of who they are working with. I understand validating the reviews, but they require such stringent proof (contract or canceled check) people don’t always keep these things. Photos or emails are sadly not enough proof, but should be.