(Closed) Did your photographer include every photo she took in your disc?

posted 8 years ago in Photos/Videos
  • poll: What pics were included on your disc? Also reply if you were happy with them or not and why

    Every photo they took and they were all edited

    Every photo they took and some were edited

    Only a select number of photos they took and they were all edited

    Only a select number of photos that they took and some were edited

  • Post # 34
    Member
    1314 posts
    Bumble bee
    • Wedding: May 2006

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    @CharmBracelet:  

    No professional I know is going to hand over the RAW images without charging you an additional fee, and very few of us would even consider making that an option.  I certainly wouldn’t.  Having unedited images floating around out there can come back to bite you in more ways than one.  If it was a shot that didn’t come out I’d show it to our client if there was any doubt in their mind that we for some reason weren’t being up front about it, but honestly that never happens to us.  Our clients know that anything good will be delivered.  And any photo that is critical to our clients is something we discuss beforehand, or if it’s a shot on the fly we do at least 3 quick takes of it to make sure one comes out.  Candid photos are indeed hit and miss, but I don’t see how a candid photo could be something you pre-expressed concern about having.  Any photo thought out ahead of time is by definition not a candid photo.

    I agree with you that if this photographer knew in advance that this one particular photo was important to you, that they should have gotten it.  That’s a failure on their part.  But I do think you’re being unreasonable in your expectation for RAW files.  You pay a professional to select and deliver the relevant photos in telling the story of the day.  Even as a photographer myself, I would never hire another photographer and expect to be able to pick and choose from the images myself.  Not only would I not want to have to do that because it’s a time consuming process, but the person you hire you should trust to make the decisions.  But I guess the key is that you are hiring a professional – and that’s the danger with someone new, they may be talented as a photographer but lousy as a business professional.  You need to be both.

    I’m curious to what your contract states in regard to the delivered images.  Every photographer I know sets the expectations for their delivered product in their contract.  Perhaps if she was new to the business she didn’t do a good enough job managing your expectations.  This is one of the drawbacks of hiring a photographer with less experience, they tend to not be very organized or adept at providing their clients with the information about their process that they should be.

    Every photographer operates differently as a company, so what’s normal to us and our circles may not be the case for the photographers in your area.  We’re a husband and wife team, with two of us at each event.  We deliver on average about 100 edited photos per hour of coverage. We never show unedited files, but we also take efforts to make sure that our clients know that if they have a photo they want that isn’t among our written list of family photos that they should let us know so we can take it.  We don’t need to be told how to photograph a wedding, but we also can’t read minds and our clients know that if they want a photo with one of their guests or whatever that it’s as simple as saying- “hey guys can you take this shot?”  Then one of us does and we have it.  Pretty simple.  Engagement shoots are a little different since they are nearly all posed.  We deliver about 20 edited images per session hour – most sessions go two hours.

    400 photos for a single photographer over 10 hours doesn’t seem excessively low to me.  I might have personally delivered more, but I don’t know how fast paced the action over that 10 hours was.  I’ve shot weddings where we were busy non-stop the entire time we were there, and I’ve shot weddings where there was tremendous downtime or travel between two locations that impacted the shot counts.  The number is less important than whether or not they delivered enough images to represent the story of the day.  

    As far as whether or not you have any say in the circumstance, I’m not sure.  What does your contract say?  Ultimately if the photographer doesn’t have the image in question to present to you, unless it can be re-created there isn’t much that I think you can do.  It’s a matter of customer service at that point.  If it was us and we missed a photo that was preplanned then we’d feel pretty horrible about it and offer something to our clients to help make up for the disappointment.

    Post # 36
    Member
    11507 posts
    Sugar Beekeeper
    • Wedding: May 2009

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    @CharmBracelet:  I just wanted to mention that, if you do end up wanting to have any of the images you received from your photographer edited further by anyone else, you will first need to make sure that you have the right to do this. (Simply purchasing the print rights to the images does not necessarily — or, from what I understand, even usually — permit you to alter the images). In my case, I contacted the photographer directly, and he gave his permission for me to have this done, since he does not offer this type of photo-editing service. 

    Post # 37
    Member
    2135 posts
    Buzzing bee
    • Wedding: September 2012

    We are getting all of our pictures, but only some will be edited

    Post # 39
    Member
    11507 posts
    Sugar Beekeeper
    • Wedding: May 2009

    View original reply
    @CharmBracelet:  I will, of course, defer to any of the professional photographers on this thread, as they likely will know much better than I.  I’m thinking that if you own the print rights to your photos, you should be able to crop an image without seeking any additional permissions, since you would not actually be altering the image but, rather, focusing on a portion of it. I may be wrong, however.

    Post # 40
    Member
    1314 posts
    Bumble bee
    • Wedding: May 2006

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    @Brielle:  A standard print release would include cropping for the purposes of making physical prints as allowable, but it’s up to the individual photographer as far as displaying images on the internet as to what’s allowed.  We don’t like the image altered in anyway without express permission.  Obviously taking an image and making it your profile photo for social websites forces a square crop in most instances, but if that happens and it ends up taking out a logo in the process you should attribute the photo to the photographer in the image details.

     

    Post # 42
    Member
    1542 posts
    Bumble bee
    • Wedding: November 2011

    View original reply
    @CharmBracelet:  oh that’s great!!!!

    Also… can we see it? talking about that picture so much made me want to see it

    If there’s no problem with you of course. πŸ˜›

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