Post # 1
I just received a gown I purchased from another bride today. She had stated that it was free of any rips, stains or tears. I don’t think the seller was trying to misrepresent the gown, but I have inspected it and have found two 1 inch tears in the fabric. They aren’t huge, but they aren’t so tiny that you can’t see them at all either. There is also a small stain on the train as well.
I am not sure how to handle this… Beehive, any suggestions?
Post # 3
Tell her you noticed them and ask if she was aware. Do you still want to keep the dress after finding those issues?
Post # 4
I was in the same situation with a gown I bought on ebay from another bride. I actually went to a couple of tailors to see if the damage could be repaired without it showing, but it couldn’t be done. I contacted the seller who offered to refund half the selling price if I kept it or return for a full refund minus shipping. I chose the latter. If you bought your dress on ebay, contact the seller. Usually ebay sellers are eager to rectify the problem to avoid bad feedback. If that doesn’t work, there’s also recourse on ebay – see their policies. PreownedWeddingDresses.com I think also has a policy regarding this. Check these policies and contact the seller. Be nice and appeal to her former bride self – the one that went through the same planning pain you’re going through now. It may turn out better than you think! Good luck!
Post # 5
Are the tears/stain in a place where people are likely to not notice, such as the train or understide of the hem? Do you love the dress regardless or does knowing the rips are there really name you grind your teeth? If you do love the dress but are looking for a refund because the dress was not as stated, let the seller know and like tbittles said, the seller with more often than not refund your money to avoid bad feedback. Or, if you decide that you don’t want the dress anymore because of the rips, then let the seller know you’d like a full refund and you’re going to return it.
Just let the seller know up front that while they may have not ment to leave out the imperfections, you’re not comfortablew ith the product and you’d like something to be done about it.