Post # 1
We just got our wedding photos back (after a four month wait since our wedding!) and I’m feeling a bit disappointed. Our photographer has over 100 5-star reviews on facebook and was slightly above average as far as his fees. He is very experienced and came across as extremely capable and confident in our initial interview. But honestly, for what we paid and what we had seen of his work, I did expect better. I won’t go into too much detail but some things that upset me are that there is not a single photo of just me (the bride) and my mum. In the only portrait of my husband and his parents, he’s not even looking at the camera. There’s no portrait of us with both sets of parents (which was on the shot list we provided to him). The list goes on but I won’t bore you. Of the 500 photos we have been given, around 50% are not great. People are either pulling an unflattering face, the image is blurry or the people in the photo don’t look happy. They are the sort of photos you would expect to have been taken out. I don’t want to sound too negative. Some of his photos are beautiful and he did get some great shots of my husband and I. But overall I am pretty unimpressed.
If you were in my situation, would you contact the photographer to express your concern? I really don’t like conflict, so I’m not the sort of person who usually makes a complaint or gives negative feedback. I will admit, I feel very tempted to write an honest review on his facebook page, because I certainly did not get a 5-star experience and I think future clients should be warned. But like I said, I’m really not that sort of person.
Post # 2
I would contact him and ask if there are more photos, pointing out the ones you really wanted. I thought they normally take a whole lot more and you get to choose the ones you want to keep before they process?
Do mention you love some of the photos you’ve got then mention what you felt was missing. Yoh know, the sandwich approach.
Post # 3
100% this. I think this is an ace way to approach it.
Post # 4
You could ask if there are more photos, but there’s not much he can do about people not looking happy enough, or if someone wasn’t looking at the camera in the shot.
Of the one’s you’re missing (you and your mom) – did you actually take the photo and you just aren’t see it, or was the shot missed?
Post # 5
I’m surprised the photog gave you blurry photos. I’d ask for more. We looked for a photo of a specific guest and my photog gave me some more that she had.
Post # 6
I agree with PPs – respond telling him what you do love and then ask if he has the photos that you requested by are missing.
I think some photographers edit out the not-so-great photos and some give you everything they have. Ours gave us everything they have (even when the people in them don’t look so great) and I know I’ll be happy to have them down the line. They weren’t blurry, though. I am surprised they gave you ones where the quality wasn’t great.
Post # 7
I’m kind of in the same boat. I gave my photographer a shot list and he didn’t follow all of it. I expressed heavily I wanted some close ups of my husband and I since we’ve never had professional photos done- not a single one. I dont have a single posed photo of my mom and I. And i have a grand total of 1 photo of my bridesmaids and I posed together once we were dressed. I’m really disappointed that he didn’t make shot suggestions in the moment. I’m also really pissed about the no close ups, I emailed him and he sent me ‘cropped’ ones to make it closer but it is still not what I wanted. He also is really bad about emailing back since the wedding and not answering my actual concern and question. The photos I do have are beautiful, but there is so much I feel isnt there. Also on the fence about leaving a review or not
Post # 8
Sorry about the blurry photos. That is super disappointing. Your photographer should not have sent those to you as part of the selection. I second PPs in asking the photographer to send you the entire deck so you can have all the photos in case what your looking for is in there with the extras
That being said… your photographer is not responsible for making sure people look like they are enjoying themselves in the candid shots. And if you didn’t take a picture with your mom why didn’t you or your mother ask? Same with you and DH? You need to be vocal about what you want even if you have a shot list. Some things get left out.
Post # 9
I agree with this. While sending a shot list is great and the photographer should follow that list, it is your responsibility to make sure the shots get taken. Someone else said they had no photos with their mom as well. While the photographers did mess up here and should know this, why would no one say ‘hey can we get some of the bride and MOB’? I made sure I got photos with my mom and as many photos I could get from my list. I would not have moved on to the next setting / location / event without those specific shots taken.
That being said, 500 photos does NOT seem like a lot, and it’s especially bad if they are blurry. That part I would be mad about for sure. I had over 1000 photos and they were all fairly good shots. I would ask him if he has additional photos as others have suggested, it is highly unlikely he only took 500! Other than that, there isn’t much else you can do. I would leave a review sure, but the blame is not 100% on him to make sure you have a photo with your mom, you and your mom should have stepped up and asked for that one.
Post # 10
Is his style what you actually wanted? Some photographers have a hands-off approach. The photos you get will just be different than if you picked a different photographer. As a photographer, I don’t do (many) portraits, I don’t tell people to smile and I don’t stage anything. If people want that, they have to tell me or organize it themselves. It’s just what it’s like to work with me. Some people like that. Some people don’t. It is what it is. And it is important for the client to know that and accept that going in.
So before you reach out to the photographer, you need to evaluate if you hired the best person for the job. Look through his other work. Maybe this is just his style and you didn’t realize that until it was too late. In which case, this is on you. It’s dissappointing for sure, but it is what it is.
Or he could have royally blown it.
Did you give him a shot list? During the interview did you discuss your expecations and the style you were hoping for? Did you want posed or candid? Candid photos can be less flattering but more genuine. What specifically are you upset about? Without seeing the photos, it’s hard to say if he messed up or if you just don’t like his style. Sometimes a photographer’s style looks nice on other people and we realize that too late. I know photographers who do amazing work, but I would never hire them to take photos of me. Does that make sense? I just don’t like their style applied to me.
As for emailing him, you need to think about what you want to get out of emailing him. Are you looking for a refund? Do you just want to vent? Do you want more photos? Will emailing be productive for both parties? Or will you just feel more frustrated. Afterall, he can’t go back and re-shoot.
At the end of the day, you have beautiful photos of you and your husband. Isn’t that what matters most?