Post # 1
So…..I got married a couple days ago and had a blast at my wedding. I never thought I would be as blissful as I was and overall everything was amazing except for my biggest expense and what I was most excited about- the food.
This is partially my fault- I never had a tasting. A. Because I ran out of time and B. Everyone who I mentioned the caterer to was so impressed that I was getting him and said that the food would be amazing.
I will be writing a letter to the caterer explaining what parts WE were disappointed with but also about some of the feedback I got from guests. Not everything was horrible but some things I was just plain embarrassed to have had served at my wedding. The venue was also not very happy because his crew left such a mess and the servers and dishwashers were supposed to have done the clean up.
Does anyone have any suggestions about how to go about wording the letter?
Post # 3
Congrats on your recent marriage! Don’t forget to show us pics. I’m so sorry that this happened to you. I would contact the caterer directly and let him know how disappointed you are in the food. I would get the venues permission before dragging their name into it.
Also, most brides look for reviews. If you do not get a satisfactory response from the caterer, then start giving him negative reviews everywhere.
Post # 4
I think the most important thing is to sound rational and calm. Maybe start by mentioning how excited you were to book this caterer because of his/her great reputation and (if there was anything) what you really enjoyed about the meal/experience. Then go on to say that unfortunately you were unhappy overall due to the following factors, especially since this was your biggest expense.
Post # 5
I’m sorry that you weren’t happy with the food at your wedding. If it’s any consulation, I have been in/to lots of weddings I can’t ever really remember if the food was any good or not, and I’m sure that is not what will stick in your guests’ heads. Still, I think writing a letter to your caterer is a good idea. Like PP said, remain calm and professional and avoid attacking, but mention that you had heard positive things about the company before and were looking forward to experiencing their food. I would also mention that they left the hall a mess. That might affect their future relationship with your venue.
If I were really angry, I might even mention that I would be reviewing your experience with the caterer. They would get the hint that it would not be a positive review.
Post # 6
What were the things you were disappointed in? Im just trying to see if it was the overall meal or just certain aspects. I think its just important to sound polite, but also firm. Also, before you write the letter think abotu what you are looking to get out of this. Are you expecting a refund? Or are you just filing a formal complaint? The expectation of what will come may change how you are wording the letter. Good luck – it sucks to be disappointed with something and I know food is a very important thing to many brides. But, congratulations on being married and I hope the rest of your wedding was wonderfuL!
Post # 7
Here’s the list that we’ve been working on. By The Way we had a cocktail reception and not a regular sit down meal:
– Goat cheese and fig was on tiny crackers instead of crustinis, goat cheese and fig compote was very sloppy
– Smoked Salmon tarts were stale – and very sloppy as well, not very appealing to look at and smoked salmon pieces were so small that you could barely tell what they were
– Bruschetta- no idea- only saw one tray with it and I didn’t get any
– There were alot of plates left on the tables and surrounding areas that the wait staff did not pick up/clean up before they left
– Many dishes were left unwashed
– All chafing dishes were left out and filled, making for alot of clean up later in the evening/next day. Agreement was to have everything put onto trays and left ready to serve at midnight, but all dishes were suppose to be put away
– One other little note I had made was the sticks on the satay’s were burned, some even broke off when you went to eat it, just a little thing, but again, just lacked that class
ON THE POSITIVE NOTE: Sliders were amazing as well as the potator/leek soup shots, and the other food was tasty but very poorly displayed.
Post # 8
I’m going to guess that your caterer probably had several parties lined up for NYE. My bet was that a lot of work was passed off to other staff who weren’t as skilled or careful as your caterer would’ve been.
Even if you had a tasting, I’m going to guess that it would’ve been better since the caterer could focus on just you. And, if you had your wedding on a non-holiday, perhaps the service and food would’ve been better since you’d probably be the only client on an “average” (read non-holiday) day.
Not that it justifies things, but I’m going to guess that this is what happens when you hire a caterer on the holidays. Holidays are the busiest time for caterers and they will take on more than usual. And, in doing so, there’s often a “cost” (poor food/service/technique/etc) since they’re not concentrating solely on your affair. However, it’s a risk that’s taken when you hire outside help (rather than a staff who works/cooks for your reception site) at the holidays. They’re more concerned about getting the food out as opposed to how it looks.
Sorry this happened. I hope you’re able to get some sort of compensation for your displeasure!
Post # 9
I don’t think the caterers reputation or your wedding date is an excuse for subpar food. I would definitely write the letter, but like others have said be rational and matter of fact – don’t offer him any excuses for himself either.
I would flat out say you were disappointed in the food, mention specifics about it, and point out that he violated the contract by not cleaning up afterwards. Tell him that you booked him because of his reputation which you don’t feel as though he lived up to. Finish by saying that you won’t be able to recommend him to other brides. If he reaches out to you with an apology and some kind of discount or something to make it up to you, skip the negative reviews, but if he retaliates or ignores you I would absolutely post negative reviews online.
Post # 10
I knew he had a seated dinner elsewhere that night but that was it. I know he showed up to collect the rest of the money owing (tip) but I’m not sure if he even asked how things were going.
I doubt I will end up asking for a refund but I’m normally very outspoken and can’t let this go. My new hubby would be really pissed that I was letting this bug me but he was equally dissappointed with the food, he just gets over things really quick.
We live in a smaller community and I’m not a fan of giving negative reviews but as one guests said- I put out nicer food at house parties…
Post # 11
Ouch! if someone said that at my wedding I will cry. I think you should at the very least contact him and calmly let him know your feelings. It will make you feel better. As for the negative reviews … if someone had warned you about the potential of this happening maybe you wouldn’t have booked him. I’m so sorry this happened to you!
Post # 12
I completely agree with everything moderndaisy said
Post # 13
@HisIrishPrincess: I didn’t take it too personally from the person who said it. I (and all the ladies in my family) can do up a nice spread. We all love our food.
I am going to start working on the letter. I’m very calm about it I just think that it’s important for him to know. And I will have a couple people read it for editing…not my strong point.
Post # 14
What do people think? I’m not sure how to end it or if I should ask for a refund. Thoughts? And I’m not sure I should open with “thank you”….
I wanted to thank you for catering our wedding. My favourite part, as well as the guest favourite was the sliders, they were wonderful. Although they were delicious we were generally unhappy with the food, presentation, as well as clean up.
As per our agreement the fig and goat cheese was supposed to be on a crustini. Instead it showed up on a very small cracker and was extremely sloppy and messy to eat. It was not appealing to the eye.
The smoked salmon tarts were stale and tasted like cream cheese on crackers. Most guests could not tell that it was smoked salmon on the top because the piece of fish was so small.
There were a number of items I didn’t get to taste as I didn’t see them get passed around or they were passed around a lot later. Some feedback I got from guests saying that the soup shots were really thick so they were almost unable to drink them.
As for the service, there were a lot of plates left on tables and surrounding areas that the wait staff did not pick up or clean up before they left. Many dishes in the kitchen were left unwashed, all the chafing dishes were left out and filled making a lot of work for clean up later in the evening and the next day. We had agreed to have everything put onto trays and ready to serve at midnight butall of the dishes were supposed to be put away.
As for the general appearance of the food it really lacked the class that we had been hoping for and expecting for our event. All the trays of food that were going out for guests were only decorated with a napkin and each tray had only 1 item on it instead of a variety. Guests were left waiting and hoping that what they wanted would come back around.
I booked with you because I had heard from a number of different people how great the food was and I feel that it did not live up to expectation. The food was the largest expense and as you know we did splurge on a cocktail reception however I do not feel that we got our money’s worth.
At this point I would not be able to recommend your company to others. My husband and I, as well as guests, thought that the food is not what was expected and the venue staff as well as Name were left to clean up a lot of mess.
Post # 15
NYE Gal- I think that letter is very fair. Give it one more day of decompression before you “let them have it”, but hopefully, they will respond correctly and apologize, perhaps comp you for some of the sloppiness you mentioned.
Post # 16
@FMILady: I had my new SIL read it and she suggested that I talk to him on the phone first. She finds that if she says her piece and doesn’t say anything else people will feel awkward and try to fill the silence and hopefully fill it with discounts or reimbursements…