(Closed) Disappointed with the food at my wedding…

posted 8 years ago in Food
Post # 3
Member
6351 posts
Bee Keeper

Congrats on your recent marriage! Don’t forget to show us pics. I’m so sorry that this happened to you. I would contact the caterer directly and let him know how disappointed you are in the food. I would get the venues permission before dragging their name into it.

Also, most brides look for reviews. If you do not get a satisfactory response from the caterer, then start giving him negative reviews everywhere.

Post # 4
Member
11325 posts
Sugar Beekeeper
  • Wedding: February 2011

I think the most important thing is to sound rational and calm. Maybe start by mentioning how excited you were to book this caterer because of his/her great reputation and (if there was anything) what you really enjoyed about the meal/experience. Then go on to say that unfortunately you were unhappy overall due to the following factors, especially since this was your biggest expense. 

Post # 5
Member
155 posts
Blushing bee
  • Wedding: October 2011

I’m sorry that you weren’t happy with the food at your wedding. If it’s any consulation, I have been in/to lots of weddings I can’t ever really remember if the food was any good or not, and I’m sure that is not what will stick in your guests’ heads. Still, I think writing a letter to your caterer is a good idea. Like PP said, remain calm and professional and avoid attacking, but mention that you had heard positive things about the company before and were looking forward to experiencing their food. I would also mention that they left the hall a mess. That might affect their future relationship with your venue.

If I were really angry, I might even mention that I would be reviewing your experience with the caterer. They would get the hint that it would not be a positive review.

Post # 6
Member
7695 posts
Bumble Beekeeper
  • Wedding: August 2010

What were the things you were disappointed in? Im just trying to see if it was the overall meal or just certain aspects. I think its just important to sound polite, but also firm. Also, before you write the letter think abotu what you are looking to get out of this. Are you expecting a refund? Or are you just filing a formal complaint? The expectation of what will come may change how you are wording the letter. Good luck – it sucks to be disappointed with something and I know food is a very important thing to many brides. But, congratulations on being married and I hope the rest of your wedding was wonderfuL!

Post # 8
Member
971 posts
Busy bee
  • Wedding: September 2008

I’m going to guess that your caterer probably had several parties lined up for NYE.  My bet was that a lot of work was passed off to other staff who weren’t as skilled or careful as your caterer would’ve been.

Even if you had a tasting, I’m going to guess that it would’ve been better since the caterer could focus on just you.  And, if you had your wedding on a non-holiday, perhaps the service and food would’ve been better since you’d probably be the only client on an “average” (read non-holiday) day. 

Not that it justifies things, but I’m going to guess that this is what happens when you hire a caterer on the holidays.  Holidays are the busiest time for caterers and they will take on more than usual.  And, in doing so, there’s often a “cost” (poor food/service/technique/etc) since they’re not concentrating solely on your affair.  However, it’s a risk that’s taken when you hire outside help (rather than a staff who works/cooks for your reception site) at the holidays.  They’re more concerned about getting the food out as opposed to how it looks. 

Sorry this happened. I hope you’re able to get some sort of compensation for your displeasure!

Post # 9
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

I don’t think the caterers reputation or your wedding date is an excuse for subpar food. I would definitely write the letter, but like others have said be rational and matter of fact – don’t offer him any excuses for himself either.

I would flat out say you were disappointed in the food, mention specifics about it, and point out that he violated the contract by not cleaning up afterwards. Tell him that you booked him because of his reputation which you don’t feel as though he lived up to. Finish by saying that you won’t be able to recommend him to other brides. If he reaches out to you with an apology and some kind of discount or something to make it up to you, skip the negative reviews, but if he retaliates or ignores you I would absolutely post negative reviews online.

Post # 11
Member
6015 posts
Bee Keeper
  • Wedding: March 2012

Ouch! if someone said that at my wedding I will cry.  I think you should at the very least contact him and calmly let him know your feelings.  It will make you feel better.  As for the negative reviews … if someone had warned you about the potential of this happening maybe you wouldn’t have booked him.  I’m so sorry this happened to you!

Post # 12
Member
7695 posts
Bumble Beekeeper
  • Wedding: August 2010

I completely agree with everything moderndaisy said

Post # 15
Member
406 posts
Helper bee
  • Wedding: June 2010

NYE Gal-  I think that letter is very fair.  Give it one more day of decompression before you “let them have it”, but hopefully, they will respond correctly and apologize, perhaps comp you for some of the sloppiness you mentioned.

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