- 6 years ago
Don’t use Polis Photography for family reunions (especially if you’re not from the Shushan,NY or Vermont area).
I had originally found out about Polis Photography through WeddingWire.com, where only 5 star reviews were displayed. Due to all the 5 stars, we hired Polis Photography to capture a family reunion portrait session for my parents’ 50th anniversary. The reunion was in August of 2011.
We were charged $350 for a 1 hour session, the resulting photos were not high quality, and the professionalism of Polis Photography became questionable. (This was an event where families traveled from 3 different states to be together.) As a result, I never ordered photos from this vendor.
The following is directly from an email from Crickett Polis: “…..I am not going to go around and have a pissing match with you about it…..I did the best I could with the situation at venue. If the rest of you would like to order prints than you should do so before it expires……This is the best I can do and if other family members would like to order than I will edit accordingly. I cannot change the fact that the sun was in their face and there is no trick in photoshop to make it go away……”
I am appalled that any professional would use the phrase ‘pissing match’ in communication with a customer. It also seems logical that a professional photographer would have realized that people in a group about to be photographed were often squinting when s/he was about to take their photos and, as a professional, would have suggested a different location upon realizing the situation.
In addition, it is unprofessional that Crickett uses the terms “defile” (her original response) and “harass” (her next response) when a customer provides a less-than-stellar review.
This is a review that was originally posted on WeddingWire, but was asked by Crickett to be moved to a different ‘wire’ because it was not associated with a wedding. (I realize now, after looking at the wedding reviews, that Crickett had a wedding to photograph on 2011 August 20. Her focus was clearly not on our event, which was held the day before on 2011 August 19.)
It is amazing to me that someone who calls herself a professional would charge $350 per hour for low quality work, take advantage of people who are not from her area, want us (the customer) to do the ‘editing’ of photos, use the phrase ‘pissing’ in correspondence, and ask WeddingWire to take down a review (which they did).
Finally, as of 2012 August, Crickett continues to demonstrate her unprofessionalism. I have received five harassing email messages from her this month alone.