(Closed) do i give photographer the benefit of the doubt?

posted 7 years ago in Photos/Videos
Post # 4
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

I probably wouldn’t give him the benefit of the doubt. I do 80% of my communication through email, and if a vendor isn’t comfortable with that, they are not the right vendor for me. He may be better with phone calls, but that obviously isn’t working for you. Good email communication is actually the main reason we picked the officiant that we did (out of the few we had recommended to us).

Post # 5
Member
5271 posts
Bee Keeper
  • Wedding: October 2009

Ehhhhhh, I would walk away.

Vendors should realize you are their bread & butter, and if they arn’t willing to make their customers a priority, then this is very concerning.

Sidenote: I get the whole price & rec thing – there was a photographer that I found that I LOVED and her prices were SOOO affordable for the quality of work she had. She offered to take several free shots of us to ensure that we like her style before booking, what a deal! But, when we were supposed to meet her at a coffee shop, she never showed. No call, nadda. I later got an email from her that night saying she cut her foot while walking her dog that morning, went to emergency room etc. As much as I wanted to say, “hey let’s give her another shot” we passed.

Post # 7
Member
2701 posts
Sugar bee

I would give him a little more time. Most photographers that I know have other jobs as well due to the economy. He may have simply not checked his email. Also, assuming you date is correct, he may answer his emails in order of priority. If he doesn’t answer in the next few days, I’d send him another email to ensure he received the first one.

Post # 8
Member
5295 posts
Bee Keeper
  • Wedding: January 1993

red flag. In my experience with the vendors I worked with – how they communicated with me in the beginning, was how it was the whole way through.

Have you tried calling? I know with my photog, I got a lot faster response when I called – he or his assistant pretty much always picked up.

If you still want to use them I would find other brides that used him and get their review. It might just be a busy time and he’s great, but you need to be comfortable and confident with their abilities.

Post # 9
Member
103 posts
Blushing bee
  • Wedding: August 2011

The simple fact is that if this is how you are being treated now, it will not change. If you’re super laid back and you don’t mind waiting that long EACH and EVERY time you need something, then by all means take advantage of the $ savings.  I know this because my cake maker, photog, and caterer are ALL the same way, but i’m suffering through it. It is killing me because I am a type A planner person, but other people maybe wouldn’t be so bothered.

I’m sure slowpoke guy will still get it done adn do a good job, it will just be at HIS pace, this will not change.

 

Post # 10
Member
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

Not everyone is great with emails, Have you tried calling him? Because if you cant get him by calling then thats a red flag

Post # 11
Member
1690 posts
Bumble bee
  • Wedding: August 2012

like it or not,  we live in an age of email communication,  and if he has a website,  then he has to expect to be contacted by email,  and should reply in a timely manner. 

I bet he would probably not return phone calls either….

I am a wedding photographer and i answer all emails and phone calls….i cant afford not to! 

its unprofessional to act the way he is doing and for me, that would be enough to know that the whole experience with him is likey to be difficult and frustrating…

Post # 12
Member
3482 posts
Sugar bee
  • Wedding: February 2011

Huge red flag. If a vendor can’t communicate, they lose my potential business immediately. If you’re busy, shoot me a one sentence email telling me, “Sorry, this is a really crazy time, I will get back to you as soon as I can.” If you can’t spare the ten seconds it takes to write and send that instead of leaving me hanging, then I will move on to somone who will actually give me a response, no matter how mindblowing your product may be.

Post # 14
Member
376 posts
Helper bee
  • Wedding: October 2012

My wedding date is Oct 1012 Its better to get started early so you have your pick of vendors! So don’t feel bad about having a date that is far away!!! I would recommend looking up the vendors reviews on wedding wire and other sites. Hearing what other brides say will either put you at ease or make you run fast away!

Post # 15
Member
376 posts
Helper bee
  • Wedding: October 2012

double post

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