(Closed) Do not go to Madelines Daughter in NH

posted 8 years ago in New Hampshire
Post # 3
Member
5977 posts
Bee Keeper

I’m so sorry this happened to you! Can you report them to the BBB? Is there another seamstress in the area who might be able to add som fabric to the dress? I know your wedding gown shouldn’t be pieced together, but this might be a solution for you that you can at least try to fix the dress.

Are you able to call the shop and speak to the owner rather than the manager? Perhaps there’s something they can do? Or…have you tried looking for the style dress elsewhere? Maybe someone else is selling the same dress for cheaper.

Ugh…I feel terrible for you. I hope something works out for you and you can still wear your dream dress!!!

Post # 4
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

Oh my gosh that’s awful!!! I’m so sorry this happened to you!!! The only thing I can think is  A) Call the dress designer and see if they can help ,  B) Call the Better Business Beareau and lodge a complaint. That’s just ridiculous that you were treated that way. I would be beside myself. Is the woman who was so rude to you the owner? Maybe you can go over her head? There’s got to be SOMETHING you can do. I heard about one bride who sat in her bridal store for HOURS complaining to anyone who would listen (customers and staff) until they agreed to fix her dress. That’s just not right what they’ve done to you.

Post # 5
Member
1251 posts
Bumble bee

Funny, I was just reading Bakerella and then a Bakerella Bee posts here. Silly.

Post # 6
Member
2207 posts
Buzzing bee
  • Wedding: September 2009

I would honestly try contacting the designer directly.  First, go to the designers website to compare your measurements to the size it says your dress is.  Make sure you have that info readily available.  They need to make this right, this is a discgrace that they spoke to you like that and refuse to work with you

their BBB site is here http://www.bbb.org/concord/business-reviews/bridal-shops/madeleines-daughter-bridal-shop-in-portsmouth-nh-13000402

no complaints thus far on there, but there were plent on weddingwire about their quality of service and dresses being ordered in the wrong size

Post # 7
Member
1883 posts
Buzzing bee
  • Wedding: June 2010

I do feel badly that this happend to you-but what did your contract say? Mine says that when i pay in full for my gown I can not return it or get a refund.

Post # 8
Member
2030 posts
Buzzing bee
  • Wedding: December 1969

Did you pay with a credit card? If so then this is EXACTLY the situation where you should do a charge-back. Contact your credit card company and they will walk you through it. You purchased a gown in one size and they sold you another and won’t let you exchange it for the right size. Charge-back!

Post # 9
Member
5822 posts
Bee Keeper

Agree with snmcdowell!!  Both VISA and Mastercard have that protection!!  That’s just bad business!

Post # 10
Member
2090 posts
Buzzing bee
  • Wedding: August 2010

Yikes, that sounds terrible. I bought my dress there after several women I know gave it glowing reviews, and honestly, they were awesome with me. I can’t remember my saleslady’s name, but she was great. But, I did buy a sample dress, so I didn’t have to have them order anything. I’m sorry you had such a bad experience there!

I have to get some alterations done – perhaps I won’t go there for my alternations afterall….

Post # 11
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

@ilikepink – I had no idea that site existed! I’m not as original as I thought, LOL! Thanks for the heads up, it looks like a new fave for me!

Post # 12
Member
2022 posts
Buzzing bee

I am sorry that you had a bad experience there.

However, I had an excellent experience with them as did my sister, and one of my best friends.  My sister ordered her wedding dress and all of her Bridesmaid or Best Man dresses there as well as her veil.  Same for me.  My friend also got her wedding dress there.  I have several other friends who got dresses there.  All with rave reviews.

I wouldn’t think twice about recommending Madeiline’s Daughter to anyone.  Again, I am sorry you did not have a good experience, but I felt the need to chime in so that others would realize that your experience may be the exception, and not the rule.

Post # 13
Member
159 posts
Blushing bee
  • Wedding: November 2010

Call and ask to speak to the owner or make a trip up there when you know they will be open and speak to the owner and threaten the better business bureau.. it works…

It is their fault and they should do everything in their power to correct the situation! Keep harassing them with emails/phone calls until they correct the problem! You don’t want to run out of time!

I’m so sorry you are going through this!

Post # 14
Member
619 posts
Busy bee
  • Wedding: February 2010

call and ask for the owner, her name is Stephanie….

Post # 15
Member
110 posts
Blushing bee
  • Wedding: July 2010

I agree with several other posters…I went there to find my dress, and have had an absolutely amazing experience with them.  Maybe you should try and talk to the owner?  Given their reputation, I’m sure that they will do something to help you out.  Luckily you have enough time before you wedding to re-order the dress. 

Best of luck! 

Post # 16
Member
111 posts
Blushing bee
  • Wedding: September 2010

Was the dress ordered in the wrong size or was the dress not made to the size specified? I’ve read other posts on weddingbee where the dress was ordered in the correct size but was made smaller. 

Pronovias Horror story – TERRIBLE Customer Service

 

Either way, its astonishing that the salon has not made any attempt to be helpful. I would go back to the store with the dress, and speak with the owner in person. 

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