- 8 years ago
- Wedding: October 2010
I am really laid back. It takes alot to make me go out of my way to write a negative post about a bridal shop BUT i had a horrible experience with Madeleine’s Daughter in Portsmouth New Husband.
Before i went to Madeline’s Daughter I went to about 10 other bridal shops looking for a gown. None of them really carried a dress that i loved. I was told to go to Madeline’s Daughter by my cousin. I got there and they were really eager to get a sale (I’m in sales so I like a good sales person) the place was cute and organized and I found the dress of my dreams. It came in really quickly and I was excited to pick it up!
I called BRANDIE who was my consultant and scheduled a date to come by to fit it and pick it up. My mom also called to double check the date and time. I live 2 hours away from Madeline’s daughter so it’s hard for me to get up there. We went on my scheduled day and they were CLOSED. There was a women inside organzing dresses and she let us in and got my dress. I asked to try it on and she said I wouldn’t be able to becuase they were closed. I was mad because I wouldn’t be able to come back up for a while. I thought back to how professional I thought my consultant Brandie was and said “I trust that she ordered the right gown for me”. and we left with the gown. BIG MISTAKE.
My mom kept the gown at her house so my fiance wouldn’t see it and I drove two hours back to my house.
I recently decided to drive to my mom’s to see her and tried on the gown. The gown was too small. Not by a couple inches…but at least 4 sizes smaller then my mesurements!
I immediatly brought the gown to a seamstress who measured me — and my measurements were correct on the contract from madeline’s daughter — but then she measured the gown and it was 6 inches off from my measurements! If it was a couple inches off I would’ve been like “Ok I have to lose some weight and get into that dress”….but even if I lost 40 pounds — (I would weigh about 80 piunds if i did that) the dress still wouldn’t fit — it’s that small.
I called and spoke to a manager who was very rude to me. I was calm and told her the situation and asked what we could do. She said “Buy another dress”..and I started crying becuase I cannot afford to lay down $1000 for another gown! Who can?!
Then I said “This is my WEDDING GOWN…it’s special I love it” and she said very non-challantly “Yah you already said that. I get it. Why do you go relax and havesome coffee.” …I was so upset and blown away. I understand that I should’ve not left the place with the gown. But all I want is a size that fits me!
They then suggested that I add a coresetted back to the dress…. I was so upset when they said this. My gown should’nt look like frankenstein with all different peieces. It has buttons all the way down it should fit how I bought it.
I trusted Brandie to order a dress based on my mesurements. They didn’t even spell my name correctly on the contract.
I’m so upset. I can’t afford a new gown. I should’ve made them let me try it on and just sucked it up and gone back – but I didn’t. Now I’m in this horrible situation and they are being nothing but rude to me. Not giving any helpful suggestions or trying to ease this painful situation.
I told many of my friends and then the horror stories poured out!!
Sooooo many of my friends have had nothing but issues with MAdeline’s daughter!! One of my friends ordered a dress and when she went to pick it up it wasn’t the correct dress. they told her all sales are final. She said “I didn’t buy that dress” and they wouldn’t give her money back or tell her when her real dress was coming. She had to take them to court to sort it out!
Don’t go there unless you prepare yourself and DONT SIGN ANYTHING THEY GIVE YOU!