Post # 1
I am very disappointed with the customer service of Dresssale. We purchased a dress for an event in June and when the dress arrived it was the wrong size, wrong color and was made from cheap materials. If you value your money buy a dress someplace else. I have had several emails trying to get my money back and each time the customers service rep’s ignore my questions and keep pushing to reduce the price paid and make another dress. Each time it is a different customer service rep (helen, piano, candy) and they continually fail to resolve the problem.
After this process I have figured out that they grab images from the internet and then make a dress they think looks the same. They do not do a very good job at it. They are based in HongKong and so you pay to have it shipped as well.
Post # 3
@JohnK: Thats no good. On a whim I decided to order a dresssale.com dress. Within saying that, I did do my research and found the same as you did. Low quality, no exactly as described etc… But I today recieved the dress, and on first impressions, it looks pretty good! (I mean pretty good for 1/3 of the price of a regular dress) Im yet to try it on, but first impression, pretty good.
Im sorry that you had bad customer service, I personally experienced great service.