Post # 1
I am the Mother of the Bride. I ordered a dress from elledream.com thinking I was going to get the dress that was pictured. I ended up receiving a really poor quality knock-off shipped from China! Completely different color & style.
Please don’t assume, like I did, that you will be receiving the dress that is pictured. The dress you receive will be a replica of the dress you order, and the workmanship is a joke. Their return policy says to email them for a Return Authentication # but they don’t respond to your emails, so then you have no way of returning it. The only saving grace in all of this is the fact that you pay for your dress through PayPal. I started a “resolution process” with PayPal and they are going to resolve my dispute with elledream. I understand my funds are currently on hold, and elledream doesn’t have access to it right now. I have provided a letter from an unbiased third-party who was able to verify the dress I received is not the dress that I ordered. PayPal will decide if I get my money back or if elledream gets the money. I’m very hopeful that I’ll receive a full refund.
Post # 3
Dont hold your breath with that one though, because PAYPAl told me….(i had the same issue) that they will NOT refund money for a bespoke item. if its off-the-peg then thats different but if its been made to measure…….then they wont go for it. i lost £160 $250
but good luck, you might just slip through their ever increasing loophole
Post # 4
I know what you mean. Same here. I tried to post something about this specifically to help others understand this but it was lost in the crowd.
Girls don’t realize that ebay covers for only 45days and paypal will refuse to cover our replicas.
Ladies choose your company wisely and be ready to sell a dress if it doesn’t work out according to plan.
Post # 5
So sorry you had to go through that!
Post # 6
These websites should state that these dresses are replicas somewhere besides the fine print.
(As an aside, I probably wouldn’t say all Chinese-made gowns are poor quality, as many of the genuine designer gowns are manufactured in China, though the companies are based in the U.S., etc.)