- 8 years ago
- Wedding: August 2010
As a general statement, I am not someone who leaves reviews or comments about items or stores, but my experience with http://www.tableclothsfactory.com was so bad that I want to make sure another bride doesn’t have experience what I have.
Over two months ago, I ordered 210 silver charger plates because there were some good reviews about the company and the price was right. When we received the chargers, I was appalled at their quality. There were large scratches where paint was missing, parts with no paint and you could see the plastic, bubbles, etc. Essentially, they were defective.
The company does not provide a phone number and all issues are handled by email. I emailed to explain the situation and that I wanted to return the chargers for a refund of my purchase price and to ship the defective items back. The first email said that they would talk to UPS about the damage caused in shipping and get back to me. I emailed back to explain that it was not a shipping problem, but a manufacturing problem. Their response to that was that I was mistaken and I had never even ordered any chargers, even though they were sitting in my living room. Another email back to explain that I indeed had ordered them and they were defective. The response this time was that they would only refund money for those damaged in transit. Again, I explained that this was not a shipping issue, but that the items were manufactured improperly. Finally I said that I was going to ship them back and that I expected to be refunded. At that point, they stopped returning my emails, even though I have contacted them several times.
They have not refunded ANY of my money and have had the charger plates in their possession for over a month. They owe over $500 for the plates and $150 for the shipping back to them. I have gone through American Express and am filing a formal complaint, but no one should have to fight this hard to receive a refund.
Please DO NOT order from tableclothsfactory.com I have wasted so much time and energy on them and I would hate for another bride to fall into the same trap.
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