(Closed) DO NOT BUY YOUR DRESS from Etsy WONDERXUE

posted 5 years ago in Dress
Post # 3
Member
204 posts
Helper bee
  • Wedding: June 2014

So sorry to hear that you got ripped off! πŸ™ Hopefully other bees stay clear of this etsy seller in the future!

Post # 4
Member
3371 posts
Sugar bee
  • Wedding: May 2014

@G02angel:  This is so horrible…did you get any photos of the dress? I’m sorry it’s been such a bad experience for you, it’s a shame because it seemed like she had such beautiful products in her photos.

Post # 5
Member
128 posts
Blushing bee
  • Wedding: August 2013

I’m sorry you had such a horrible experience. I am going through a similar situation with another Etsy vendor. I’m still waiting for my invitations… [Peacock Vintage Invitations, BEWARE.]

Since you didn’t get a full refund maybe you can dispute the charges to your credit card, if you used a credit card. When I threatened my Etsy seller with that, it really lit a fire under their tails. (That was suggested by the Etsy support team.) 

I didn’t know that a seller could delete a purchase (hahahaha!! That’s why the vendor I found had 100% positive reviews….makes sense now). Maybe you can’t leave a comment on that vendor’s site but you can notify Etsy that they are violating their policies.

Good luck. Sorry such a crappy thing happened. I do hope your wedding was beautiful nevertheless.

Post # 6
Member
3371 posts
Sugar bee
  • Wedding: May 2014

It’s really dodgy that sellers can delete transactions to avoid negative feedback. While I sometimes think eBay is too skewed towards the buyer, the Etsy system seems to be misleading. I bought some vintage dresses from a seller a few years ago and she was horrible, and the dresses had so many issues with them. I tried to leave feedback and that was when I realised she’d gotten rid of the transactions. When I Googled her, I came across so many complaints and feedback from disgruntled buyers…which I never would have been able to see from her Etsy profile alone.

 

Post # 9
Member
3220 posts
Sugar bee

@G02angel:  Oh wow, that looks awful! Sorry to see.

Post # 10
Member
2685 posts
Sugar bee

Oh no!  Sorry to hear about your experience πŸ™

I work in customer service and hate to see sellers taking advantage of customers like this.  I’ll be sure to tell my friends to steer clear of this seller.

Post # 11
Member
335 posts
Helper bee
  • Wedding: June 2013

Its interesting how people can have a very different experience with the same people.  It seems to happen at every store regardless of if they are online or an actual storefront. I bought my dress from Wonderuxe and was very happy. Sure it was super late but I knew that would happen based on her reviews.  The product was way better than I expected for what i paid and fits perfectly. Based on my experience I have recommended her as a seller. I wonder why my experience was so good and yours was so horrible? 

Post # 12
Member
257 posts
Helper bee

OH NO I AM PLANNING TO GET MY DRESS FROM HER!!!!

I haven’t bought it or committed to anything yet, but I have exchanged messages with her and was planning to order in the next few weeks! So glad I saw this so that I can reconsider… :/

Post # 13
Member
1004 posts
Bumble bee
  • Wedding: June 2013

Wow this is good to know!!  I got my dress from a salon, however the majority of my accessories have come from etsy.  I did have one vendor that took forever to even begin making a custom order that I asked for recently, but once I inquired she got on it and I had it a few days later in the mail.

 

I’ve been buying on etsy for years and I did not know that they could delete transactions….how is this possible?!  Thats SHADY imho.  I’ve never heard of that and had no clue that was even possible, then again I’ve never had a transaction on their go horribly wrong either lol

Post # 14
Member
16 posts
Newbee
  • Wedding: January 2014

I already ordered my dress from her! πŸ™

Post # 15
Member
43 posts
Newbee
  • Wedding: June 2013

I’m soooo sorry you had to experience that.  That totally sucks. I have also been recently frustrated with her level of correspondence, in particular she created a reserved listing for me to make custom cap sleeves and it was “sold” but I never paid for it.   I asked her several times to assure me that we were executing the transaction the right way, asked for confirmation of payment, delivery date, etc.  She would say yes she has everything but I didn’t have anything in my etsy records.  Then she didn’t respond for a while.  I wrote on here that I would give her one last shot.

 

Well she wrote back to tell me to “relax, it would get done” but after some more back and forth (she was very responsive that evening) she asked me about opening a case that I did not receive a dress.   I said “This is exactly what I was afraid of, I never once mentioned anything about a full dress, are you sure you’re not mixing me up with someone else?”  She looked in her records and SOMEONE ELSE paid for my reserved listing and then opened a case because she was not making them the dress.  So basically I was right the whole time that I never paid for them even though she insisted I did.  She was totally confused.

 

Long story short, she apologized for mixing me up with someone else and created a new listing that I paid for immediately.   I had already paid for a belt.  I told her that if I do not receive the sleeves by the date agreed upon I will absolutely write negative reviews, not just on etsy.  I actually felt badly for her after her back and forth that night but after reading this I’m pissed again.

 

For all brides already paid, the moral of the story is that unless you are confident she understands your expectations, you need to keep on it.  I definitely got her attention when I said that she is jeopardizing her reputation because she is getting too busy and it’s impacting her quality of work and people are starting to talk.

 

I think she’s nice but too overwhelmed.  I told her she should respond to all her brides because customer service in something like this is very important.

 

 

 

 

 

Post # 16
Member
245 posts
Helper bee
  • Wedding: December 2013

Ridiculous.  I’m sorry to hear this happened!  I loooooooove love love Etsy, and I wanted to pass along some advice for dealing with sellers in the future.  Always make sure to read the store’s “Policies” section and read through the negative reviews first.  I see this seller has 7 negative reviews, most stating that they never received their shipment or the seller didn’t respond to them.  

Then, on her policy page, she’s INCREDIBLY defensive, stating things like:

“You gain or lose the weight after you give me the measurements Then you will need to get it altered instead of contacting for any return and complain the size.”

“It is buyer’s job to get it altered at your local tailors’ and this is can not be considered as my problem”

“Sometimes you might gain or lose the weight after you gave me the measurements The alternation is made to make the dress fits your personal needs and preference better This does not mean that i have done a bad work”

“For the stitch This is all handmade work, sometimes i might get some stitching crooked Now, i have hired a girl to just check the dress for me I make and i check( sometimes i am unable to notice my mistake) Now , i make and i let others to check( i ask her to act and think like a bride and be picky) I checked every dress by myself first and then let that girl check again for me 98% of the dress is in prefect condition But we are human, i can not guarantee 100% accurate”

This is the best one:  “I do offer alternation but just it will damage the original look of the dress.  So if you care about the details , please make sure to measure all these details.”

Who doesn’t care about the details on a custom made dress?  And how would slight alterations to a properly made garment “damage the original look of the dress” if properly done?

Ultimately, these statements reflect a blatent disrespect and impatience with customers who have complained in the past, which reflects poor customer service…and the fact that a good number of people have probably compained about her work.  Anyone who stands behind their work and runs a reputable company does not make statements like these.

The fact that she also calls alterations “alternations” is concerning in and of itself.  Again, sorry you had to experience this – Just wanted to point these things out so you can look out for these warning signs in the future before ordering from another nightmare seller.

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