Post # 1
I found my cake baker on weddingwire.com and he had all good reviews – and now I know why.
I was very excited about working with Renee of Fatty Patty’s. My mother and I went for a tasting and she had forgotten we were coming. It wasn’t too big a deal since she always keeps some tasting cakes and icings around. They tasted amazing. I had looked at her website and knew she could create just about anything and her price was reasonable. I had brought pictures of a bunch of cakes we liked different aspects of (shape of this one, detailing of that one etc). Not too long after, we booked her. I didn’t live local, so I left it to my mother and wedding coordinator to iron out the details. Overall, Renee can bake beautiful tasty cakes, but she does not do well at running a business. Dealing with her became a stressful ordeal. The end result being that there had been 1 picture I had given her just to show the ribbon edge and flowers on it, and she made THAT cake exactly. Ignoring that we had talked about a different shaped cake, and that we REALLY didn’t like some of the detailing that was on that cake etc. But here it was – that EXACT cake, wrong shape, wrong detailing and all. But it tasted good and my wedding was fun so I just didn’t care. If I had to do it over again, I would have saved everyone some communication stress and not gone with her.
That is the exact review I posted on Weddingwire.com since that’s where I found her. She disputed it, got it removed, and sent a NASTY email that has my mother in tears. I found out later that she was nasty to my wedding planner on a few occasions going as far as to say "Maybe you should just go to Publix!" If I had known that, I would have.
If you have a picture of the EXACT cake you want – she can probably do it and it’ll taste good. Dealing with her, however, left a terrible taste. And now that WeddingWire.com has pulled the review and seems to have no problem with her mean emails to my mother and wedding planner I have to say I am non-to-impressed with them!
It continues to get worse. She has futhered the nasty emails to my wedding planner and is now harrassing my photographer! I happen to have become good friends with my photographer so when she called upset, it made me livid.
For all Florida Panahandle / Panama City brides – AVOID Renee of Fatty Patty’s!!!
For all brides looking for vendors – do NOT trust the reviews on WeddingWire.com!!
Post # 3
That is wrong that they let a vendor complain about a bad review and then remove it. Also make sure you write a review on other sites like Project Wedding and I think Martha has something but it might be connected to WeddingWire.
Sorry you had such a bad experience.
Post # 4
I am having the same problem right now! I posted a less than glowing review about my band, and he is disputing it so it has been temporarily removed and I am getting NO replies from them after I followed up. What is the point of a review service if a vendor has all the bad reviews taken down? If WeddingWire does not address this, I will take down all of my other reviews – which I spent a lot of time writing – as their service seems to be a bit of a farce.
Post # 5
Contact the BBB, they have no right to harrass your other vender and your mom…..just wrong.
Post # 6
I know a lot of us trust online reviews and local boards. I remember reading a post where someone was offering a discount for a positive review. Although I support the vendors having the ability to dispute or answer to negative remarks, it does change a bride’s ability to truly evaluate her experience.
I’m sorry you’re dealing with this. From what you’ve written, it sounds like honest feedback and maybe she could consider hiring someone to help her run the business. You did like her cake, after all! I can’t imagine any professional reacting to that in such hurtful way to make your mom cry. Goodness.
Post # 7
I am sorry that you went and continue to go through this. I had a similar situation in that I ordered some take out boxes for my candy station from an online company. Well the company happened to be a fraud and my product nor my money was ever returned to me by them. So in thinking that I would help other brides-to-be from making the same mistake (since 100s of people made this mistake with this company), I posted a note on the Knot.com blog. One of the posts was deleted while the other just ended up being a bunch of posters making fun of me for my issue and ended up turning the conversation into a sexual one. I was so emotional that I just ended up tearing up and I was at work (of all places)… I have to say that I noticed that their blog is not as friendly as this one. Many people get bullied on that site as I was one of them. Since then, I have no longer posted there. The Wedding Bee is the best of the best, IMHO!!
Anyway, you sound like you handled everything professionally. Just keep spreading the word. Word of mouth is a very powerful thing.
Post # 8
we have something called yelp here… and i always cross reference reviews from here with everywhere else i see reviews… ^_^ but thanks for the tip!
Post # 9
- Wedding: September 2009 - The 19th Century Club
I think this is a great reminder to, when in doubt, ask to speak with other brides who have used the vendor’s services. Any vendor – especially a photographer, dj, band, hair stylist, etc – should have brides that you can connect with to find out how it really went working with that vendor. If the vendors hesitates on this point, it might be a sign that their reputation isn’t quite as glowing as the review sites make it seem.
So sorry you’re having such problems! I agree – go to the BBB and let the take it from there.
Post # 10
Wow Roddybride! I thought dealing with her was a pain, but at least it wasn’t a scam. I feel for ya hun.
I just went back to weddingwire with the updated information and also realized that she’s been harassing me directly on there in a forum. Oy – this is ridiculous.
Post # 11
That’s terrible! I think you should DEFINETLY contact BBB. I’ll make sure not to post my reviews on Wedding Wire. Horrible.
Post # 12
Thanks mdarrah! It was an honest mistake and I did research too, just not enough apparently. The past is the past. I will never make that mistake again.
Yikes for you though. I hope it all works out for you!
Post # 14
I second Yelp, I use it mostly for restaurant reviews but you can use it for just about anything
Post # 15
I wouldn’t necessarily trust Yelp. They also remove negative reviews if the establishment happens to be one of their supporters. I’ve seen it happen: a negative review is there one day, gone the next. Here’s an interesting article from a Boston weekly: http://www.weeklydig.com/%5Bcatpath%5D/200903/they-yelp-me-they-yelp-me-not
Post # 16
Wow, I read the thread you posted to and I’m convinced not to use WeddingWire. As said above, ask for references from past clients! If the only client they can give you the number for was married in 2007, they haven’t satisfied anyone since! Don’t go with them.
I would just ignore her post and move on. Obviously all the other vendors jumped on there just to say they aren’t crooks…which tells me they must be crooks. If they refuse to honor your review, I would UNREGISTER!