Post # 17
I love yelp too, but be advised that yelp has been known to take off bad reviews for business owners who are paid members. My friend wrote a bad review of a restaurant in Monterey and it was gone in 3 days. Vendors and businesses should just leave all reviews if they really think the customer’s experience was a fluke then the good reviews will overshadow the bad.
Post # 18
Thank you MightySaphire. I sent one last email to weddingwire and if they refuse to post the review or take some sort of action, I am going to unregister. Its absolutely ridiculous.
As far as asking for past clients to speak to, I thought that reading the reviews would be a better way of doing that because if I asked HER for names to contact, I think she would only give the names of brides that were happy. In my thought process, the reviews would be a better way of doing this… a la Trip advisor type of thing. But since that requires that good AND bad reviews get posted – i was wrong!
I posted an idea that for a low-key fair was for brides to private message contact brides who worked with vendors here on weddingbee.
What do yall think?
Post # 19
Well, I have officially unregistered from weddingwire. You know what their helpful advice was when I explained the unprofessional drama that had insued? They told me I should have been annonymous in my review. Very helpful – thanks.
Post # 20
I very sorry that your experience with your baker was so unpleasant. I just wanted to let you know that I am a wedding coordinator. I actually have a listing on weddingwire. I’m only posting to say all the vendors on weddingwire aren’t horrible. I am a very professional, knowledgable and ethical vendor, as many are. It is a shame that all of us that work very hard to make our brides and grooms’ day flawless are lumped in critiscism with those vendors that don’t. Again, really sorry and I hope you are successful with the outcome. I thought the following things may help someone out.
A couple of things to remember
1. Professionals have no problem putting it in writing. If something seems to good to be true it probably is. Make the vendor put it in writing so that you have a legal leg to stand on …if it goes that far.
2. Don’t be afraid to ask for phone numbers of previous clients so that you can contact them on your own. Most of my clients give permission at the time we sign a contract. They sign a waiver and I am allowed to give email and or phone number. This allows potential clients to talk to previous clients without any interference from me.
3.Don’t be afraid to say no. It is your day…saying no to someone that you are paying is more than absolutely acceptable. Remember who the boss is.
4. Give yourself an oppurtunity to get a demonstration, ie. the bakers I work with make the bride and groom a small replica of their cake (at least 1 layer with buttercream/fondant/sugar flowers/textural elements/color or whatever) so that the client knows the vendor can fulfill their obligation. I only work with vendors who will go the extra mile to make the bride and groom comfortable with their chose of vendor. If they won’t go the extra mile for you then they didn’t do it with the clients before you. And that is a promise.
5.If all else fails – Report, Report, Report. BBB, Chamber of Commerce,any organizations the vendor is affiliated with- examples like ABC- association of bridal consultants,NACE- national association of catering executives. Tattle …if it effects their business then you are getting results. Results that will make it easier for the next bride and groom. Remember you are their bread and butter.
Again, sorry that you were so inconvenienced and harrassed by someone who was supposed to be a professional. Hope this helps everyone. Thanks for reporting the bad apples. Hope it will make it better for the remaining ones of us who try so hard.
Good luck ladies.
Post # 21
I am waiting too, and will remove all my reviews from WW if they don’t take action on my disputed review soon. I provided them the proof they asked for a week ago, but somehow my review is still in dispute – and the person who asked for the information is completely unresponsive. I don’t want to support a place that isn’t balanced, doesn’t respond when I am creating content for them (ie writing reviews) – although it would be a shame to take the other positive reviews off.
Post # 22
Janna – I share your feeling. The cake baker was the only negative review I had, but they’ve all been pulled because the only way I could get away from the horrid cake baker was to have them delete my entire account. I kept thinking they would read the emails I had forwarded and my pointing out the EXTREME unprofessionalism that they would at least responed with some sort of help. Turns out, notsomuch. They never said a thing other than "your disputed review is under consideration."
And PoshPlanning – I am not saying in any way shape or form that all teh vendors on WW are bad. I think WW has a terrible review system, and that this particular cake baker has been terrible and everyone should avoid them.
Post # 23
Well – after a few more failed email attempts to have weddingwire do SOMETHING or even acknowledge that she is being unprofessional to the extreme, I gave up. I have deleted my entire weddingwire account, which is sad since I had posted rave reviews for some of my other vendors and now those are gone too.
Post # 24
Same here- their customer service is completely unresponsive and my vendor review continues to be disputed. I also made one last effort and will review my reviews soon.
Mdarrah -I agree with your characterization of Weddingwire – they are unprofessional, which means someone somewhere will find a way to successfully handle reviews, if its not them. We in their community are providing them free content, and getting treated poorly, so I don’t want to support their business any longer. Maybe Weddingbee will create the best vendor review community!!!
Post # 25
I absolutely do not trust Wedding Wire! A florist I am considering has some very bad reviews on yelp.com–the only two good reviews this company had was from 2 people who were obviously friends of the florist…as they only reviewed this one company in over a year. All of the rest of the reviews were bad. I go to weddingwire.com and low and behold, all this florist has is 5 stars! I’m staying away!
Post # 26
Fiance contacted Renee of Fatty Patty’s and presented some basic questions about product and services. He had no idea about the weddingwire review problem.
She responded to our email inquiry and even then, I felt like she was giving us attitude. We scheduled tastings with three other bakers instead.
I only like weddingwire as a basic directory of contacts. I then go research people on yelp or other searches via Google.
Post # 27
I’m the same way…I use WW to see who’s out there, and then I look them up in several other places. My venue has 5 stars everywhere, so I know they’re awesome!
Post # 28
This is good to know! = ( No wedding Wire for me!
Post # 29
I swear there is someone else on the forum that jsut had a problem after they posted a review on wedding wire. They also got a nasty phone call from the vendor they left it about.
Anyone know if projectwedding reviews are safe to go by?
Post # 30
There are times when vendors dispute stuff on WeddingWire, but I’ve also seen bad reviews left up. I think it depends on how adamant the vendor is about it – this vendor sounds like she was a really big pain, and WW probably didn’t want to deal with it.
That being said, I’ve found a few of my vendors through WeddingWire, and I’m super happy with my experience so far. I don’t think we need to discredit the entire site based on the fact that they may remove very negative reviews… it is slightly unfair, but it’s still a good resource.
Post # 31
Wow. I can’t believe she keeps contacting your family and other vendors. She should just drop it and give up and accept the fact that she is unprofessional. Also posting it here was a great idea! Think about how many brides check out weddingbee…she will loose business because of your post. So just because she managed to silence your weddingwire review does not mean she can silence your voice entirely.