(Closed) Do not trust WeddingWire.com reviews!!

posted 11 years ago in Florida Panhandle
Post # 76
Member
1 posts
Wannabee
  • Wedding: July 2015

I thought it was odd that every single vendor on weddingwire has nothing but glowing reviews. It is impossible that so many vendors haven nothing but great reviews. I realized this site was bogus when I went to see a venue and the lady in charge was so rude. It was so bad that we left halfway through tour. Surely this venue would havea few negative reviews on weddingwire….NOPE, all glowing wonderful reviews.

I also do not agree that all reviews have to take place after a contract is signed. When it comes to venues, if you have a bad experience this would make you not book and I am sure brides would still want to see your review if they are interested in same venue. Today I write a negative review on the terrible makeup aritst I found on weddingwire who also has nothing but great reviews and when I go back to look at her reviews my review is nowhere to be found! They have hidden it and you can only see it if you sort by lowest reviews. This is why I swear by Yelp and only use Yelp to reveiw and research all types of business. LADIES BEWARE OF WEDDINGWIRE!!

 

Post # 77
Member
2129 posts
Buzzing bee
  • Wedding: July 2016

 

View original reply
lnh726:  Thanks for reviving this thread. I had no idea!

Post # 78
Member
111 posts
Blushing bee
  • Wedding: March 2012

Hi, everybody. I’m a vendor who uses WeddingWire to advertise and showcase client reviews. I don’t know how WeddingWire used to operate, but I can give you the score on how it runs these days.

1. WeddingWire and Weddingbee are owned by the same company. Not quite sure how that’s relevant, but I thought it was worth noting.

2. Vendors CANNOT delete reviews! Trust me. There are plenty of vendors who would love to delete unflattering reviews that they believe were given unfairly, but we can’t. And the staff at WeddingWire refuses to take them down unless a vendor can prove that the reviewer is lying. We have a special “vendors only” message board, and it’s full of frustrated posts on this very topic. Some people get so mad they quit advertising with WeddingWire and demand their money back.

3. 

View original reply
lnh726:  Absolutely correct. You cannot leave a review for a vendor unless you hire them. WeddingWire is a place to hear about the real experience of working with a vendor. Without this qualification, every vendor would have a bunch of reviews that were like, “This DJ rubbed me the wrong way, so we hired someone else.” That’s like going on Yelp and saying, “We almost ate at this Red Lobster, but then we decided not to. Zero stars!”

4. The real reason for a great vendor rating? Sample bias. You’re not going to get reviews from 100% of your clients. The clients who are happiest are also the ones most likely to leave a review. If their experience was mediocre, they’re probably not going to expend the effort to get online and leave a review. If their experience was horrible, they still might not be mad enough to want to burn the vendor online.

Sample bias aside, no one gets to 50 positive reviews unless they’ve earned them. No one is crazy enough to go in and write that many fakes. Plus, the WeddingWire staff would notice and flag you in no time.

Here’s my suggestion. When you see a vendor with a lot of great reviews, and you’re wondering whether that perfect 5-star rating is real, vet them by talking to other local vendors. Ask your caterer if your photographer is any good. Ask your florist if they have ever worked with your day-of coordinator.

  • This reply was modified 4 years, 8 months ago by  redbirdevents.
Post # 80
Member
1 posts
Wannabee

I realized the reviews were all fake as well when I started to plan my destination wedding in Jamaica and discovered everyone in North Pole, AK (a town of 2000 people) seemed to be getting married in Jamaica and giving the vendors there fantastic reviews. I even looked one of the couples up on Facebook and found they’d been married for years before the fake review came out. The other reviewers didn’t have FB pages at all and the ones that did were actually friends on FB with the vendor.

Unfortunately, because it’s Jamaica, I can’t cross check against yelp so I’m at a bit of a loss. Bottom line:  Do not trust wedding wire reviews!

Post # 81
Member
1 posts
Wannabee

As a vendor using WeddingWire I can second @redbirdevents in saying that WeddingWire is quite strict about review integrity. The only time a disputed review is removed is when it is clearly a mistake (such as a double-posted review) or when the vendor can prove with a contract or other legal document that the reviewer is lying or incorrect.  The system also allows the reviewer the chance to provide evidence to support their claims. This means, for example, that if you left me a review and I claimed to have never worked for you, WW would uphold your review after you showed the contract or evidence of a payment to my business account.

Regarding reviews in general, wedding and otherwise.  Don’t trust anything with a perfect 5-star average, unless perhaps that average is taken from only 3-5 reviews.  Much beyond that, it becomes very unlikely that there was not at least one customer who rated a 4 or lower for something.  Even a single 4 kills that perfect 5-star average, and to my knowledge WW reviews never “expire” so it would be impossible to regain the perfect score.

Finally, reviews are a great tool to thin out the pack of potential vendors, but I always caution my potential clients to make sure to meet with their vendors at least once before hiring, in person or over Skype.  Any vendor who doesn’t care to meet their potential customers is not worth your time or consideration; you are the backbone of our businesses, after all.

Post # 82
Hostess
9140 posts
Buzzing Beekeeper
  • Wedding: Dorset, UK

View original reply
djsonwheels :  ugh commenting on a thread from 10 years ago. Smh. 

Post # 83
Hostess
4186 posts
Honey bee
  • Wedding: December 2016

Please don’t resurrect dead threads. 

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