(Closed) DO NOT USE > Angel Eye Photography > Northern Michigan Photographer

posted 9 years ago in Photos/Videos
Post # 17
Member
1262 posts
Bumble bee
  • Wedding: October 2014 - Church

@cuddlz88:  Yup. Not once did OP even indicate how much she paid, even, except that her album would be $300.00 … I, in fact, know that you don’t have to pay a small amount to get bad service. Bad service is bad service. I know someone who spent 6k on photography and while the photos are absolutely amazing I would never go with that studio just based on the fact that they are not good with clients. They didn’t get half their shots or anything because the photographer was running late. They also had to bug the studio to get photos. It shows that client service can be terrible at any level of professional photography. OP is well within her right to be mad. I have re-read her post and not once did she say that she was dissatisfied with the quality of photos. She is dissatisfied with the service she received and feels jipped because the photographer did not keep their word and did not do everything that was set out in the contract.

 

View original reply
@sarah.elizabeth:  I hope you are able to get this resolved. You really shouldn’t have to chase after someone to follow through with a contract. At least you have copies of your photos now that you can print and do what you want with. Keep us updated!

Post # 18
Member
520 posts
Busy bee
  • Wedding: September 2009

@leecy87:  I think Pizzuto only meant to point out that there ARE risks that should be acknowledged before jumping on a “great deal” as a caution to other brides. When we try to caution brides on this board beforehand, like when they make those posts “look what I got for XXXamount!” We usually get our heads bitten off 🙁

OP I’m so sorry this happened to you. The first step would probably be to send a certified letter stating if you don’t receive your album or the refund by xx date you will be taking her to small claims. You don’t need a lawyer and its usually cheap to file a claim depending on the state you’re in.

Post # 19
Member
424 posts
Helper bee

@MrsPBandJ you are right. She didn’t which is why I opened with “I’m not trying to single the OP out at all so please do not take this personally.”

 

I also did some of my own research on the mentioned photographer, looked at their portfolio and saw what the offerings were. I didn’t comment out of spite. I know exactly the quality of product that was delivered based on the fact their portfolio holds their BEST images.

 

Some people do not value good photography and that’s ok. I’ve never paid over $30 for a handbag. I don’t see the value in it. Some people have “budget weddings” when their dress is $1500 and they invited 200 guests. People value different things. Some people just can’t afford it and that is ok too. I can’t afford a lot of things because my husband and I are both photographers and we make less than most teachers make at the end of the year.

 

I was merely pointing out a pattern for the many years I’ve been on the bees advising brides on getting the most out of their photography. The are blasting a newbie photographer because their expectations were not met.

 

The OP has 3 posts? So that means she’s going around the internet blasting these things without giving the whole story. These reviews will HAUNT this new photographer probably forever {heres to the bee being up forever!} So in 5 or so years when she is no longer a newbie and hopefully learned a little about running a business, taking amazing photos it will still be there when some searches her name.

 

Here is the life of a newbie – they usually work a 9-5 job because you cannot support yourself full-time without charging $2500. Of course unless they have a wealthy spouse and your business is a pet project and you can do it full-time without needing to make money. When the come home from work, even if it was a super crappy day, they sit at a computer and try to “fix” their not so great photos to be able to give to their clients. For every hour they shoot a wedding you can expect around 4-5 HOURS of editing, so an 8 hour wedding= That’s 40 hours of work of editing MIN per wedding. This does not include engagement sessions, albums, emails, etc. They can’t afford client management software and have to be in a million places at once.

 

Then you add the fact they are “such a good deal” that they over-book themselves and can’t handle the workload they took on so it takes MONTHS to get anything done.

 

Everyone here is always about GIVE a bad review. With a title like this thread which comes up on the first page of google when you search for this photographer is like giving her a bad tattoo because maybe the OP had a little to high of expectations when she hired her.

 

My advice always always always do your homework. If it looks like too good of a deal it probably is.

 

Post # 20
Member
424 posts
Helper bee

Oh and +1 on sending her a certified letter about giving you a date when your album will be complete and all other promised products as well. 

Post # 21
Member
779 posts
Busy bee
  • Wedding: September 2013

@PizzutiStudios:  mostly agree, but the photographer was TOTALLY unprofessional and is behaving in an unaccetable fashion. The newbie should be trying to win more clients, not push them away. I think she deserves the poor review.

She could have profressionally handled the situation and contract– she is likely to be sued in future if this is how she decides to run her ‘business.’

 

Post # 22
Member
520 posts
Busy bee
  • Wedding: September 2009

@PizzutiStudios:  Yeah, 95% of what you’re saying here I completely agree with. That sounds like exactly what you get with a noobie. However, I also agree with @tampalove35:  that she still deserved the review. The bride has now had her emails/phonecalls ignored with an overdue product for THREE MONTHS before leaving this review. I think that’s fair.

However, just for bride’s in the future, if you REALLY want to hear back from your vendors, you might want to avoid doing this:

I had to call and email every day for 2 weeks to get our actual wedding pictures delivered in a format that we could use…

And…
 
I have been emailing, calling and leaving voicemails and Facebook messages since January 7th – She has not responded for up to 8 weeks at a time…She has now blocked me on Facebook so I can’t contact her that way and has not responded to any calls or emails.


That’s harrassment. She told the OP she was having some personal issues and she continued to harrass her EVERY DAY by every means possible. I would have blocked the girl on FB also if she was doing that. Calling/emailing every day DOES NOT get you your deliverables any faster. In fact it usually angers the vendor to the point where they may actually decide to take LONGER and/or just start ignoring you all together until they are ready to deliver.

Post # 23
Member
424 posts
Helper bee

@LBPhotography I agree that this photog should get the review. I just see how EVERYONE here jumps to ‘leave bad reviews’ when they don’t know the whole story and/or the OP omitted parts of the story.

This particular one, she probably does deserve it. Once she comes out of hiding chances are she will just change her photography name anyhow…

Post # 24
Member
2265 posts
Buzzing bee
  • Wedding: October 2013

@MrsPBandJ:  i think the point was that this photographer blocked her facebook, refuses to communicate with her, etc. i’m using a fresh-out-of-college photographer who is phenomenally talented. she delivered all our engagement photos under time, mailed us a beautiful DVD wrapped in lace and has been extremely communicative – answers my questions usually the same day.

if she was complaining about the quality of the photos, thats one thing. she’s complaining about the clearly SKETCHY business practices of a person who takes your money and runs. and that’s illegal, cheap or not cheap.

Post # 25
Member
91 posts
Worker bee
  • Wedding: August 2013

@TwoStatesBride:  i agree. My post was directed at the folks who say “You get what you pay for…hahahaha” as if everyone has $4000+ to spend on photography. And if you don’t, you should expect crappy service, images, treatment and I don’t think that’s right.

 

 

 

Maybe I’m the only one on here who’s not wealthy but while photography is a high priority, there is still a budget I have to work with. I would love to be able to fly the most reknown photographer to my wedding for full coverage and purchase every option s/he has available but I can’t. The only reason we have the photographer we hired is because someone else was kind enough to pay for it. So I ask, because I’m not spending $4000 should I be treated any less respectfully than someone who can afford to pay that? Should I expect to feel less special, or my pictures less beautiful?

 

 

 

 

 

My heart goes out to the OP. I can’t imagine taking WEDDING pictures and waiting and waiting to see something back. I would be pissed and harrassing the photographer too. The photographer has her money (how ever much that is) now she needs to deliver a product.

 

 

 

Post # 26
Member
520 posts
Busy bee
  • Wedding: September 2009

@MrsPBandJ:  Sorry, but I disagree with you. There is a reason photographers charge what they do; IT TAKES TIME to cull and edit hundreds of wedding images! A little patience goes a long way, and there is never a good reason to HARASS your photographer like that, especially if they already told you they are having personal issues. Photographers are people too, and stuff happens, that Gosh forbid, may be more important than delivering your wedding images/albums immediately. We have never been late delivering a product… BUT, for example, I have a 10-month-old daughter at home and if something happened to her where she was sick and in the hospital, like any other mom/person, my work would be put on hold. That’s just life, and I wouldn’t expect or deserve to have to deal with harassing panicked phone calls, emails, FB messages, DAILY from a bride over wedding images while I sorted out my serious issues. There are plenty of real-life emergencies, but I’ve never heard of anyone having a “wedding-image emergency,” where they were going to just die if they didn’t get their products delivered immediately, only a lack of patience.

This is why it’s important to hire someone you feel like you can really trust, so if for some unlikely reason there were a delay, you could remain calm and confident that you were going to get your images/albums, if only a little late. Obviously the trust in her photographer is gone with the OP and that’s where this panic and added stress is coming from.

No one is saying because you have a smaller budget you’re not WORTHY of great service and beautiful images, just that you’ll probably be hiring a newbie in that case and will be less likely to get those things. You just have to choose more carefully.

Post # 27
Member
6304 posts
Bee Keeper
  • Wedding: September 2012

@MrsPBandJ:  Just because someone has a small budget doesn’t mean they should get sub-par service from their photographer. The downside to having a small budget is that you’re more often than not getting a newbie. Being a newbie doesn’t just mean they don’t have a lot of photographic expereince but they also don’t have a lot of BUSINESS expereince. Yes, it should be common sense that you treat your customers well and do things in a timely fashion. Unfortunately, with most newbies they aren’t full time, so they still usually have a full time 40 hour a week job. Photography is their side business….it’s like the stepchild of their life. Is it right? No….but what sucks is that is sometimes the risk you take when you hire someone who is just starting out. 

 

My heart really does go out to brides who can’t afford to hire expereinced professionals. It sucks. It really makes me feel bad, as a photographer, to hear people rant and bash about how expensive photography is and how “I wish I was wealthy and could just drop 4k on photos”. I wish I could take on weddings for less money and work with couples who would appriciate it. The crappy thing is that I can’t afford to charge any less, or I would’t be able to afford to run my business and still make a living personally. The cost of doing business is SO expensive, and I could certainly charge less – but I’d have to get a full time job doing something else…which in return means I’m not giving my all to my photography or my customer service. 🙁

 

Post # 28
Member
447 posts
Helper bee
  • Wedding: September 2013

Take her to Small Claims Court….& boy does it EVER get tiring of proff photogs jumping all over posters on these boards…the attitude disgusts me & I would NEVER work with someone who has such high and mighty views of themselves…oops here comes another backlash!

Post # 29
Member
1486 posts
Bumble bee
  • Wedding: April 2013

@MrsPBandJ:  The costs have been broken down numerous times on this board and elsewhere and it has been made clear that if you epect a properly trained and talented photographer with high-quality equipment, backups, good photo-editing software, insurance, etc, and to pay him or her a living wage, you’ll be paying at least 3k. If you are not paying that much, you are either not paying the photographer a living wage, hiring someone with subpar equipment, or both. So, yeah, in that instance I WOULD expect that you would be treated less respectfully/professionally than by someone being paid a living wage and that your pictures would be less beautiful. If a person is just starting out, or if a person is charging less than they need to ma ke a living, they are not really a professional yet, and you should not expect professional quality or services from them. *shrug* I see it all the time in many different professions, not just photography.

Post # 30
Member
424 posts
Helper bee

[Comment moderated for name calling / personal attack]

Post # 31
Member
91 posts
Worker bee
  • Wedding: August 2013

According to the OP its been 8 months since her wedding, if you think thats an acceptable amount of time to return paid service then I feel sorry for your brides. I am a professional in a different field and if personal issues got in the way of my ability to do my job, I’d ask someone else to help me, but my client DOES NOT suffer. Life happens to everyone and no one lives in a vacuum so she could have asked another photographer to edit the photos or print them if she were truly a professional.

@starfish0116:  

View original reply
@PizzutiStudios:  Thank goodness you are both so great that you can afford to only work with wealthy brides but it is unfortunate that you believe that the size of someone’s purse determines their worth. And thank goodness for me that you are not my photographers.

Good luck to you.

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