- 7 years ago
- Wedding: March 2012
DO NOT EVER USE KELLY PROM!!!!!
They are a scam and they are fake! You will get the impression that your dress is being delivered from the USA but it is actually China.
I ordered my wedding dress online and was given the completely wrong size. I tried to send it back and they offer the return policy below.
To save your time and money, we offer 3 alternatives
1. You can keep the dress; we will return you 150 USD.We will refund you within 24 hours if you choose this option
2. If your time permitted, we will remake one for you and ship to you with the quickest delivery methodï¼ŒYou just need to pay the shipping cost ($60 USD) for the remake dress. Your choice will be FINAL solution, we will not accept return, exchange or refund any more.
3. You can return the dress to us for full refund, you should be responsible for the returned shipping cost. After receiving your returned item, our financial department will refund you fully within 3 days.
Pls return the dress through USPS or EMS.
Your RMA# is 20100714
1. Write your RMA# on the outside of the parcel.
2. Your RMA# will expire after 7days; you should have the dress posted within 7 days and provide the tracking NO. to us. The item will not be accepted and refund will be refused if it is returned after that time.
3. Please Write $20 USD in the Total Value for Customs
Our address is
First Name: Zehua – Last Name: Yi –
Address: Room 105, Building 152, NO.8, Tongjing North Road
– Zip Code: 215000
– City: Suzhou, Jiangsu province
– Country: P.R.China
In consideration of the international postage, we don’t recommend you return the dress to us. However it is up to you. Please let us know your choice.
Thanks and best regards
I chose Option 1, as the postage to China would have cost jme a lot of extra money. They NEVER refunded me. I have chased them about 20 times since this email and they have made refund and now do not respond to my emails. Paypal is just as useless and now the company have removed Paypal from their website so you are NOT protected when spending money.
The dresses are NOT originals and the staff are unhelpful. Do yourself a favour and don’t bother and waste your time with this website.
DO NOT EVER USE KELLYPROM!!!!!!! You will be sorry!!!!