- 7 years ago
- Wedding: August 2010
I had an absolutely terrible experience when I placed my order for my thank you cards for my bridal shower. I placed my order 2 weeks ago, sent the proof in on time and twice and my order is still pending. I received a call 2 weeks later from a lady named Nancy. She spoke so fast into the answering machine I could barely understand what she was saying. I called and found that my proof did not go through a second time even though the confirmation page came up stating that my order was being sent to the printer! When I ordered my thank you cards it said I would have them in 5 – 7 days. Here I am 15 days later with no thank you cards to send out to to my friends and family for throwing me a wonderful bridal shower. It is ashame that they think I do not appreciate their gifts because they have not received their thank you cards yet because they are held up with wedding paper divas. I just spoke to a lady that was able to help me through to hopefully get them shipped out by the end of the week. Apparently this lady named Nancy did not take care of my order and I am very dissatisfied with the lack of attention to detail and customer service. I am very angry that as a customer I was not taken care of for a product that I am paying a lot of money for and it is so simple, just a card that says thank you on it. I am very disappointed in your logistical processes and not hiring adequate staff to push orders through. As a dissatisfied customer I have already wrote bad reviews about my experience with this company. On top of this huge inconvenience I still have to pay for shipping, and not even a discount on my order. So, even though I still have not received my thank you cards, THANK YOU wedding paper divas for stressing me out before my wedding. I have worn other brides-to-be of my bad experience. It’s ashame that I couldn’t properly thank my family and friends for the gifts they gave me for my bridal shower because my order is being held up by an imcompetent employee, Nancy.