- 4 years ago
- Wedding: March 2013
I’m still a little underwhelmed and not quite sure what to think of our photographer.
We found our photographer last year. My husband did some modeling for one of their mutual friends. He recommended her and we decided to use her for our engagement photos. She was a make-up artist with MAC and amateur photographer at the time. We really liked her work and she gave us a decent price, so we went with her. We met her last August and went to her studio to have my make-up and hair done. Then she did our engagement photos at a local park. She did an amazing job and I was very pleased.
Fast forward to December and we decided to use her for our wedding photos, my make-up and the bridal party’s make-up. We flew her up, paid for her hotel, and paid her 1400. We asked for a contract. The contract said we were to pay 1200 after the services were performed and 200 after she delivered the photos. The photos were to be delivered 30 days after the wedding.
Fast forward to the week before wedding and we confirm everything. She tells me she bought be a nice robe to get ready in. While that was nice, it was not expected. She also asked if I would need eyelashes. I told her if she wanted to get some that would be fine.
The day before the wedding while we were already in Indianapolis, she texts me to tell me something fell through with the photography equipment rental. She was renting it out of Charlotte. She asks me if I will advance her 200 dollars, take her to pick the equipment up in Indianapolis before we go to the hair salon and venue. I told her I would. The following morning, morning of the wedding, she tells me she is going across the street to CVS to get my eyelashes. I tell her okay, be careful.
She meets us in the lobby at 11am. We all head to the photo shop, then to the hair salon. She takes a few photos at the salon and does my make-up while I am getting my hair done. At that time, she tells me my eyelashes have grown and that I don’t need any false eyelashes. Then she started on my MOH’s make-up. I have three bridesmaids total.
We get to the venue and she finishes my MOH’s make-up then starts on another bridemaid’s make-up. My other bridesmaid didn’t like her hair so I try to work on it to loosen it up a bit. My dress also needs to be steamed. I start steaming my dress and after the photographer finishes my MOH’s make-up she tries to help me. I told her not to help me with the steaming, she already had a lot to do. So, she starts on the second bridemaid’s make-up. By the time she finishes it, it’s 3:00. We were suppose to be ready for photos at 3:00, because the wedding starts at 4:30. The coordinator comes over with the best man to get the rings and get her started on photos of the groomsmen. She leaves to go start their photos. I decided to start my last bridemaid’s make-up because I think we are running short on time. At 3:30 she still isn’t back, so I slip into my dress and finish getting ready. She comes back at 3:45 to take some shots of me and the bridesmaids. Before I know it I am wisked away to the ceremony. After the wedding is over, we have a few photos made while guests make their way to the reception/cocktail hour. She takes photos during the reception, as well. Everything went well with the exception of the photography equipment, no eyelashes, and no robe. But I don’t complain because I still feel like she can deliver a good product.
Once we get home the next day, we realize my husband’s blanket his mother made him as a child is missing from the van. He asks everyone that rode with us, including the photographer, if they accidently picked it up. She admits to accidently picking it up and says our photos will be ready April 9th. She asks if she can send the blanket with the photos. We agree to let her do this. In the meantime she sends me three “sneak peak” photos through Dropbox. Fast forward to April 9th, no photos, no mail. I message her about this and she apologizes and promises to have them to me by Thursday, April 11th. Thursday, no mail, no photos, so I call her. I receive no answer so I leave a message. She messages me the next day and tells me she lost her phone. She says she will send the photos through dropbox to get them to me quicker. I receive 200 photos of the 1000 she said she took through dropbox but they stop at about 10pm. I call her the next day, no answer. She messages me and tells me the computer must have stop uploading them when she went to bed. She informed she was going out of town for the weekend but would send the rest of them before she left, after she got off work. I receive 80 more photos that evening. The following day I call her again. She said she is at her brother’s house but will use his desktop computer to send the rest because it has a larger hard drive. I never receive any photos, so I call her again. She messages me and tells me the photos must have never uploaded, so she will continue to try and mail me a flashdrive if they don’t upload by Sunday the 15th. Sunday night, I receive 300 more photos. I call her Monday to tell her I didn’t receive all the photos. She sends me 250 more and tells me that is all she has. Most of the cake photos were underdeveloped. The contract said she would edit photos to my satisfaction. I ask her to fix some of the cake photos and straighten up a few others. I ask her to edit maybe 20 photos total. She said she couldn’t get the underdeveloped photos to lighten up and there was nothing she could do. She edited the rest of the photos but changed three of them to black and white. Then she asks me which ones I want copies of and asks me for the rest of the money. I remind her that we paid her in full and we have proof of that. She says, oh yeah, and asks me to let her know what photos I wanted printed asap. I tell which photos I like and which size I would like. I wanted 8×10. After a bit of going back and forth about what size she could do, she finally agrees to 15 8×10 photos and 15 4×6. She said we’d have them by the following Wednesday April 17th, along with the blanket. Wednesday comes, no mail. I have my husband call her because at this point, I’m pretty angry. She tells him her assistant must have forgotten to mail it and that she would “yell” at her. The following Monday we finally get our photos and his blanket. The photos are 10×13 and 4×6. Which is fine, but 10×13 is not the easiest size to find.
I decide to call it day and experience with her. I’m done with it but feel disappointed. While the photos of us individually are great, she didn’t get very many of us together and most of the photos are candid.
I have a few photos posted of us under recaps. Any ideas or opinions about this situation?